Compassionate in speaking to me. As someone who lost a dear friend due to cancer 11 months ago, the agent who called me tonight explained for the reason of this late call and told me the claim and acc... Toon meer
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Lees wat reviewers zeggen
Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much... Toon meer
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to kno... Toon meer
I lost my wife recently I'm in a lot of pain losing her so early in life. She like many of us had loans that was unpaid due dieing this company contract me about the them. They made it a pain free ord... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contactgegevens
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Verenigd Koninkrijk
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4,8
Uitstekend
881 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
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Lovely lady
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber.
I am dealing with my sons estate so need another telephone number / whatsapp/ email to discuss the problem please
26 juni 2026
Review zonder uitnodiging
Antwoord van Phillips & Cohen Associates (UK) Ltd.
Good afternoon Ms Ford, please accept our condolences for the loss of your Son. Unfortunately there can be limitations on our freephone numbers when calling from abroad. Please use +44 (0)161 413 4894 instead or you can email us at support@phillips-cohen.co.uk. For your convenience, our offices are open the following UK times - 8am-8pm Monday to Thursday, until 5.30pm on a Friday and 9am-1pm on Saturdays. All the very best & we hope that you find all of our team to be equally lovely if you do call!
Great service very good customer support
Great service very good customer support
26 juni 2026
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Matt was amazing
Matt was amazing! He really helped and reassured me. This is how “perfect” customer service should be. Thank you
26 juni 2026
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Ciaran was amazing very sympathetic and…
Ciaran was amazing very sympathetic and professional. This was in relation to my late father and he dealt with me amazingly. Sorry if the spelling of his name is wrong.
25 juni 2026
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Extremely efficient
The gentleman I spoke to was very very efficient. Informative. Showed compassion. Answered my queries in a professional manner. Very good experience with them
24 juni 2026
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My experience
Both the agents I spoke to today were very kind and considerate of our loss. Especially the lady I spoke to secondly was very compassionate. sensitive matters as this need this kind of understanding and kindness and I would like you to personally thank the lady I spoke to.
24 juni 2026
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As always very polite and friendly…
As always very polite and friendly service
24 juni 2026
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The lady i spoke to was very polite and…
The lady i spoke to was very polite and compassionate, which was very much appreciated.
23 juni 2026
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The staff are so helpful and caring
The staff are so helpful and compassionate!! Without any doubt they have been the best company I’ve had to deal with since my father passed away …
Thank you so much for being exemplary in every way…
23 juni 2026
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Very helpful put my mind at rest and…
Very helpful put my mind at rest and dealt with the issue very professionally
22 juni 2026
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Excellent customer care
The 2 young men I spoke to were so kind, respectful and sympathetic to our situation following the death of my mother. They display real empathy and a conviction to helping resolve the situation.
19 juni 2026
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I am getting correspondence which is…
I am getting correspondence which is nothing to do with me and this time it would appear that the Agent actually listened to me.
18 juni 2026
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Very satisfied
Extremely polite, empathetic and professional. Dealt with my issue very quickly, an efficient service.
18 juni 2026
Review zonder uitnodiging
A positive experience
Spoke to Malcolm today who was extremely helpful and reassuring. Made what could have been an upsetting call for me really easy to deal with.
18 juni 2026
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The call was answered quickly
The call was answered quickly, which is great.
Very polite member of staff and helpful too. Did not rush to end the call. A credit to your company.
18 juni 2026
Review zonder uitnodiging
Matt was very polite
Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company from the start, that would have helped reduce my stress as I felt I was being listened to and guided in the best direction for myself.
17 juni 2026
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The rep was excellent and made me feel…
The rep was excellent and made me feel at ease. She talked me though everything and handled my case extremely smoothly. I highly recommend Donna as she was very compassionate to my case.
16 juni 2026
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Donna was extremely helpful and solved…
Donna was extremely helpful and solved all our concerns in one phone call
15 juni 2026
Review zonder uitnodiging
agent was very helpful
The agent was very helpful with my inquiry and put my mind at rest
15 juni 2026
Review zonder uitnodiging
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