PHMG Reviews 2.328

Matthew was awesome, super professional and exceptionally well prepared. He answered all of our questions and made sure we had a good understanding of what options we had available. Looking forward to working with him in the future.

Chris, thank you for all your expert help and guidance in our meeting yesterday. You deserve a raise!

We have a great experience with PHMG and have done for a number of years. Alastair our Key Account Manager is always responsive, friendly and genuinely helpful, he makes the whole experience enjoyable.

Working with Scott from PHMG has been an excellent experience from the start. The team is not only friendly and easy to communicate with, but they also make the entire process feel seamless and stress-free. I’d highly recommend PHMG to anyone looking for a creative, professional team that truly goes the extra mile.

The team, including Kai, has been super responsive and have made a great project. They are also on top of letting me know when to make the seasonal changes. I'm very pleased!

Bailey is always super helpful and professional!

Great customer service and response time

Always a great service from PHMG. Our account manager Alastair is thorough, helpful and always comes to meetings with fresh ideas. Actions are always completed in a timely manner and they are always willing to assist with any issues. Highly recommend!

Working with Bailey has been a wonderful experience. She is terrific at gaining rapport, listening to the needs of clients, and delivering top notch attention and care.

Paul Mahon and his team have been excellent to work with. All of my requests have been handled promptly, and communication has been consistently clear and reliable. highly recommend to others.

Before we had our Account Manager, Bailey Halligan, it felt like we weren't getting any good use out of PHMG. It was a nightmare to switch recordings, took entirely too long to process requests, and truly we felt on our own. Since getting Bailey working with us we have had nothing but positive experiences. Her dedication to our success and to making sure our systems are up to date and ahead of schedule has taken a huge load off our plate. We were ready to cancel our service, Bailey's dedication to our success swiftly changed our minds.

Bailey is a well-postured communicator - great listening skills.

Jake has been very responsive and thorough with our needs.

PHMG (our account manager Chris and the practical side of phone messaging guru Reid) is an amazing company. Not only do they take care of all phone messaging marketing and implementation but they also have created a personal bond that makes it easy to talk with them and get the job done. I'm so grateful for this expertise and the relationships it has created with me.

Love working with the team and the do a great job helping us with our phone system on GoTo.

I really enjoy working with PHMG! Ross is a wonderful representative over our account. He is super responsive, very helpful, and always completes our requests with ease.

Kai was wonderful to work with as well during the last round of updates we made to our hold messaging. Kai was polite and sent over exactly what we requested and needed to update.

Overall, 10/10 service and production!

Christopher is the best. He is proactive. He contacted me last week to schedule a meeting to outline our 2026 holidays, along with a fantastic idea to incorporate our office mascots in our outgoing message system. In addition, he offered season changes tailored for our industry. He continually exceeds all of our expectations.

Tilly Hardwick worked really well with me and helped guide me to think about incorporating the right items into our script. She was on point and even flexible when i had to change meeting times at the last minute. Just Great all the way around.

I would say its been about 2 years now but I was on the verge of canceling our contract with PHMG, we were fed up with open ended promises, bad fallow through and it seemed like we changed account managers quarterly. to say we were unhappy was an understatement. PHMG used up their 3rd strike with me, but they insisted they set us up with their Senior Account Manager Matthew Garrity. We agreed and gave them one more chance. It didn't happen overnight, but I would say with in the first year we saw a difference, Matthew was willing to learn our business and give us realistic expectations, he really has made it feel like we employ him on our team. I think in 2 years he maybe has missed 2 deadlines and that was normally due to him turning down recordings or scripts before I ever saw them. He has done a great job coaching me on how to get him the information he needs to make their side of our hold message successful. In short Matthew has turned our angry problematic and painful dealings with PHMG into a great partnership that I look Forword to working with every 2 months when we talk.

Great experience with PHMG over the years. The team have always been friendly and professional, and Ewan in particular has been excellent to deal with, always helpful and approachable.