PHMG Reviews 2.328

We needed to obtain an urgent recording for a new business project that we were undertaking and PHMG rose to the challenge. Not only was this produced within 24 hours of asking, we were given two options to choose from. Thanks to Tanya and the Production Team for pulling out all the stops to help us...again!! Would highly recommend!

We're very excited on what this company has to offer. They truly see vision of making our patient experience high quality.

PHMG Are fantastic! Super easy to work with and get it right every time

Their strongest feature appears to be the contract itself, particularly the part where it renews indefinitely, seemingly without notice. While the agreement states that notifications will be provided, that was not our experience; instead, we were informed that notifying customers isn’t feasible due to their volume.

When recordings are available, the quality leaves much to be desired. Use caution when enrolled in autodraft, as billing amounts change unpredictably, making consistent budgeting difficult. Communication is also quite selective; contact tends to occur primarily in the weeks leading up to a payment due date, and is otherwise notably absent. Additionally, most of their positive reviews suspiciously seem to follow a script.

Luigi De Gouveia made the process seamless. He listened to our concerns and made requested modifications in a timely manner. Very helpful to have a transcript of the audio recordings for review purposes.

Professional and reliable service. Thank you.

BEWARE!! Local sales rep Bryan Hartzell came to my office, made a pitch, advised I'd need 48 hours to review and decide. Offered the phone service at 30-50% off the original offer, accepted the offer. I was handed an internal form with subscription acronyms and ACH. While filling out the guy behind me proceeds to tell me the actual terms and conditions (3 year contract +). He was in my office for over an hour but the actual pitch and form filling lasted 3 minutes and he was out the door so fast. I went back to my desk and sent written cancellation and by. Bryan Hartzell responded same day and told me essentially it was out of his hands, that the corporate team would review and decide if they would release me from the contract. Since I've received nonstop calls from multiple people throughout the organization. Today, 4/29/2026 I received a call asking why I cancelled (implying my cancellation was completed) only to advise the call had been recorded and would be escalated to a corporate team to determine if I will be released from their terms. What terms? The local AZ rep Bryan Hartzell didn't present terms until the last 60 seconds in my office, folded a terms sheet stuffed inside a logo box. I cancelled within a few minutes and you'd think this was a major corporate deal. The shakedown here is crazy. If you're not aware what PHMG does, they provide jingles for your office/business phone.

A good experience.
Questions asked and answered. Solutions provided.
Polite, professional & attentive.

Fab company. Always great service and friendly staff that are proactive and on the ball. Highly recommended

Luigi did an excellent job maintaining contact throughout the creative design phase of the set up. He did a wonderful job at listening to my vision and following up to ensure our project was completed quickly and efficiently. Thank you PHMG for making our insurance agency sound professional and genuine!

Detailed in his questions and ending call with a summary of our discussion.

I’ve really enjoyed working with PHMG. The team is supportive, easy to communicate with, and always goes the extra mile to ensure everything runs smoothly. Their service and dedication make them a great

Very responsive when I needed to get new ads scheduled.

We have used the Company for some years now and the service is always spot on

Really good experience working with Patrice.

Christopher did a great job in making some recommendations as to how we can better our customers experience upon calling into our business

Always professional and great service! I would recommend PHMG!

Michael Thornton was thorough and very efficient. He communicated all aspects of the service clearly and explained procedures eloquently. It is a pleasure to work with Michael.

Weird experience, weird "customer service"
In the time that we were under contract with them my point of contact changed 6 times. I never knew who I should reach out to and their website is not useful. When we let them know we did not want to renew our contract with them, the boy who said he was client care rep got very defensive and weird. He was trying to bully us into keeping services from them but to be honest their services are not even close to worth the money for us. My biggest complaint though is that they are completely ignoring my request for written confirmation that they do not need anything more from us to cancel and instructions on what to do with the equipment we have from them. Very unprofessional and just straight up weird. I've read a lot of reviews from people that sound like they've had very similar experiences with them. I would seriously caution anyone considering their services.

Megan, our account manager is wonderful. Quick to respond, proactive in approach, and gets work done. Enjoy my work with her.