PHMG Reviews 2.328

Joanna is an absolute joy to work with. She takes her time to listen to all of your problems and come up with a solution that fits your needs.

Communicative, friendly, helpful, easy

NEGATIVE a Million Stars

DO NOT GET TRAPPED IN THEIR CONTRACT, LACK OF FOLLOW UPS AND LACK OF DIGNITY.

THERE IS A FACEBOOK GROUP ONLINE CALLED "PHMG UNFAIR CONTRACT TERMS" take that into consideration . Do Not move forward with them!

Not only have we enjoyed the level of professionalism that PHMG has brought to our business through voice, but the customer service I have received has been exceptional.

If you are lucky enough to have my account manager, Joanna K. you will know you are in good hands right away from her follow up and attention to detail!

Anis has been very patient and informative.

I’ve been consistently impressed by the outstanding customer service from Alastair and the team at PHMG. They’re efficient, prompt, and reliable, always proactive and never anything less than professional. The diversity of their service offering continues to exceed expectations, especially when it comes to playlisting. I particularly love how their team curates such a comprehensive selection of tracks to suit any genre we need, perfectly aligning with our social content strategy and campaign themes. It’s a pleasure working with a partner who understands both creative nuance and commercial urgency.

We got a new customer service liaison, Struan Rae and he is outstanding. Very attentive to detail, very strategic, has great follow through and is a stellar representative of PHMG. We are thrilled to be working with someone like this and intend to keep our business with PHMB because they take customer service very seriously. Delightful to work with them, and Struan.

We got a new rep named Michael and he has been so quick with response times, receptive of what we need as a company, and quick to implement desired changes. The pricing is quite fair for what they offer, and they can really cater anything towards your needs. Would definitely recommend to others. Michael is also very friendly and personable, was nice working with him, and I'm sure it will continue to be!

Olivia Flint has been an excellent Account Manager — professional, responsive, and highly organised. She takes real ownership of matters, communicates clearly, and ensures everything progresses smoothly. A genuine asset to the team and a pleasure to work with.

Emily was very helpful. I am excited to re-energize our voicemail in 2026 thanks to her and her team!

Our team has been very helpful in reaching out to us to remind us what our package includes, and is very helpful in sourcing information to add into our script for our callers to hear. I do not have it in me to remember to call them 3-4 times a year for this, and they do great about checking in at just the right times to help us stay current in our messaging.

We’ve been using PHMG for our phone services at Begin Anew for years, and we couldn’t be happier. Their team consistently delivers professional, polished messaging that truly reflects our brand and the level of care we provide.

Ethan has been especially wonderful to work with — responsive, attentive, and always making sure every detail is handled seamlessly. He makes the process easy and efficient, and we truly value the partnership.

Highly recommend PHMG to any business looking to elevate their phone experience!

Really helpful team. We have been very happy with the service they have provided for us. They have always got our recordings spot on!

work with you all the way and are great on communication.

Joanna provided a lot of information regarding our package. Once our conversation was done, she sent out a detail message explaining everything that we discussed.

From start to finish, the process was smooth, professional, and clearly rooted in a deep commitment to customer care. The communication was timely, transparent, and always focused on finding the best possible solutions.
A special thank‑you goes to Ben Quinlivan, whose attentiveness and expertise made all the difference. Benn demonstrated a rare blend of knowledge, patience, and genuine willingness to help. He took the time to understand my needs, explain options clearly, and ensure every detail was handled with care. His professionalism and friendly approach turned what could have been a stressful situation into a very positive experience.

We have worked though our issues,
But they've been patient with me and my needs and I'm very pleased with the outcome.

It's truly a pleasure working with the PHMG professionals. Farat, Barbara and their colleagues are proactive and super responsive. Plus, they deliver great products! All around 5-star team!

Courteous and professional personnel. Kind and efficient throughout the process. Very grateful for their assistance.

2.5 Stars. We've had this service for a few years now, and it was great at the beginning but has become just OK as of late. We will have an issue with our phone system, and after a time it will get resolved only for another issue to pop up right after. This problem has been progressively getting worse. We have been trying to get something resolved for the last few months, and once again- every time we think it is fixed, something else ends up completely wrong. They do get back to you relatively quickly, but the constant back and forth is exhausting.