PHMG Reviews 2.328

I had a great experience working with PMGH. Their team is professional, responsive, and always willing to help. Communication is clear and efficient throughout the process.
Their technical support is also excellent, they are available to schedule calls when needed and always assist in a courteous and professional manner.
I would definitely recommend their services.

This was an AMAZING experience. Maddison help answer every question I had and made sure I understood the product. Cameron also was very accomodating. He understood when I wanted voices changed and verbiage changed. Thank you so much to both of you and to PHMG. I will recommend PHMG to all of my business colleageus.

Absolute shadiest company I have ever dealt with. Signed on with them, quality was horrendous and their system caused my business to miss calls. They could not fix it but still forced me to pay for a service I could not use for the next 2 years until my contract was up. I even went as far up as speaking with the vice-president who let me know they were a multi million dollar operation with 40,000 worldwide clients. He still would not let me out of the contract. There was a class action law suit against them in Australia for unfair business contract practices. DO NOT SIGN A CONTRACT WITH THEM. THERE ARE THOUSANDS OF SUPPRESSED PEOPLE LIKE MYSELF ON THE WEB WITH THE SAME EXPERIENCE. JUST READ THEIR MEDIA LICENSE AGREEMENT. IT IS VERY ONE SIDED IN THEIR FAVOR

Chris was excellent. We have been a PHMG client for several years. When Chris took over our account he came prepared: he knew our account, anticipated our needs, and came to the first meeting ready to go with new ideas and suggestions. I could not be happier with the service received from Chris and PHMG

He was very nice and professional.

They are thorough and creative in solving problems. Would recommend.

I work with Ben Green at PHMG as our account manager, and I couldn’t be happier. He’s absolutely lovely, personable, and an absolute pleasure to work with. His professionalism and positive attitude make a real difference- highly recommended!

Very helpful, we give them the information and they piece together a script that is well thought out and sounds like us.

Michael was very helpful with inquiring as to my goals for 2026 and revamping the product we have. He promptly followed up via email as well.

Veronika was lovely to deal with, very helpful and followed up on everything as she said she would.

I would strongly caution anyone considering PHMG.

My experience has been extremely disappointing. During the sales process, several assurances were made to get us to sign up, including pricing reductions and flexibility around the contract. However, once we were locked into the agreement, the communication and tone changed completely.

What was promised during onboarding does not match what is now being enforced. When attempting to clarify or act on the options that were previously discussed, we were met with rigid responses and pressure tactics rather than solutions.

It feels like a classic bait-and-switch approach: attractive promises upfront to secure the contract, followed by a very different interpretation of those promises later.

If you are considering PHMG, I strongly recommend getting every single commitment clearly documented and reviewing the contract very carefully before signing.

I had a great call today with Michael and he answered all of my questions and concerns. I'm excited to get our phone scripts updated and look forward to a great working partnership. He helped me understand the process and showed me ways I could integrate tools into other areas of marketing.

PHMG has been an outstanding partner for our business audio services. Their team took the time to understand our brand and created a customized on-hold and messaging experience that truly reflects who we are as a company.

The audio quality is excellent, the voice talent is professional, and the production value is top-notch. What really sets PHMG apart, though, is their customer service. Their team is responsive, attentive, and always willing to make updates quickly whenever we need them.

If you’re looking for a company that delivers high-quality, personalized audio with exceptional support, I highly recommend PHMG.

Excellent service. Prompt and professional, great communication via email to get things sorted.

Great customer service. Michael is very attentive and makes sure our voice recordings are exactly what we want.

Great experience working with PHMG. Professional team and excellent support throughout the process.

Thank you to the team at PH Media for providing the out of hours recordings for our telephone system for many years. The service is always efficient and delivered in a timely manner.

A great & very professional company to deal with!
Delivered exactly what was discussed in a very timely, efficient manner, a true pleasure to deal with from start to finish. Couldn't recommend PHMG more highly...Thank you!

My experience with PHMG was disappointing due to what felt like very aggressive and pressurised sales tactics.

Even before the scheduled meeting, the volume of calls and emails was excessive. It gave the clear impression that there was strong pressure to secure a sale, rather than a focus on understanding whether the service was actually right for us.

During the call itself, I was told that if I signed the contract immediately, I would receive a 40% discount. However, when I said I wanted to take the contract away to read it properly and think about it, I was told the discount would no longer apply and I would have to pay the full amount.

This felt like a clear pressure tactic designed to force an on-the-spot decision without giving reasonable time to review the terms. No customer should feel penalised for wanting to properly consider a contract before signing.

Overall, the experience felt uncomfortable and sales-driven rather than professional and consultative. I would strongly advise others to take their time and not feel pressured into signing anything immediately.