I initially had issues with Royal mail misplacing/unable to deliver, phoenix very reluctant to refund after I asked 3 times, they instead sent another which arrived in 2 days. Was easy to assemble... Toon meer
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If I could give negative stars I would! What an absolute shambles of a company!!! Purchased a filter system and signed up for a subscription, received an email saying my order had b... Toon meer
Bought a 12 litre filter for my home brewery as RO process wastes too much water v gravity zero waste. Quick delivery, easy to use and set up. I tested the filtered water with brewery equipment and... Toon meer
Bedrijf heeft geantwoord
This is absolutely fantastic this filtration system! Water tastes brilliant even my dog who hated even Phox and Britvic filtered water- loves this! It is terrific that so many contaminants too and vir... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99% contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
Contactgegevens
London, Verenigd Koninkrijk
- +4420 8058 5660
- support@phoenixwaterfilters.co.uk
- phoenixwaterfilters.co.uk
3,4
Gemiddeld
96 reviews
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Antwoord van Phoenix Gravity Filters (UK)
Hi there,
Thank you for your review. We’re pleased to know the delivery went smoothly and that the product met your expectations.
Best regards,
Phoenix Gravity Water Filters Team
Instructions could have given a clearer…
Instructions could have given a clearer overview om putting it together
Excellent water
27 augustus 2025
Antwoord van Phoenix Gravity Filters (UK)
Dear Richard,
Thank you for your valuable feedback. We’re delighted to hear you’re enjoying the excellent water. We also appreciate your comment about the instructions, this helps us improve and make the setup process clearer for our customers.
Best regards,
Phoenix Gravity Water Filters Team
Love it!
Loving our new water filter
The water is so much smoother and clean tasting
Definitely recommend it
2 september 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Thank you so much for sharing your feedback!
We’re delighted to hear you’re loving your new water filter and enjoying the smoother, cleaner taste of the water. Your recommendation truly means a lot to us.
Warm regards,
Phoenix Gravity Water Filters Team.
I am delighted with my Phoenix water…
I am delighted with my Phoenix water filter. Easy to order, swift delivery, sturdy packing, straightforward assembly, elegant design, perfect function. A joy to behold. Thank you. Water is now the elixir of life. Thank you.
26 augustus 2025
Antwoord van Phoenix Gravity Filters (UK)
Hello Ellen,
Your wonderful words made our day! We’re so happy your Phoenix Water Filter has been easy, elegant, and a true delight in every way. Thank you for letting us be part of turning your water into the elixir of life.
Best regards,
Phoenix Gravity Water Filters Team.
Phoenix Gravity filter in our camper
We got a Phoenix Gravity filter for our camper van and we’re super pleased with it!
Water tastes great - as expected - and we really like the way it looks too. Also happy to support a product made here in the UK.
We would highly recommend this product!
2 september 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hello Uffe,
Thank you so much for sharing your wonderful feedback! We’re absolutely thrilled to hear that your Phoenix Gravity Filter is not only delivering great-tasting water but also adding a stylish touch to your camper van. It’s fantastic to know that you value its design as much as its performance.
Your recommendation will certainly help others feel confident in choosing our filter. Knowing that it’s making a difference for you on your travels makes all the effort worthwhile for our team.
Thank you once again for being part of the Phoenix family and for taking the time to share such a brilliant review. We’re over the moon with your kind words!
Warm regards,
Phoenix Gravity Water Filters Team
Would never order from this company!
If I could give this company no stars, I would. I’ve had problems from the beginning, which started with actually receiving the items I ordered and paid for.
Also getting a response from the company is ridiculously hard work, leading to me having to send countless emails for the agents to then fall short of their promises.
I was so unhappy with the item I received that I returned it and to this day I’m still waiting for a response about my refund. To give a time scale I placed the order on the 02/06/25.
25 augustus 2025
Review zonder uitnodiging
Poor customer service and low quality filters
Have ordered a 8 litre Phoenix Gravity water filter togheter with a smart carbon and fluoride filter system and a vision tap .
The fluoride filters I have received were open and you clearly see that they weren’t new.
The vision tap was also not indicating the correct water level .
Have sent several email to the customer support team with pictures clearly showing the products issues.
I was then receiving feedback from the customer support team that they acknowledged the issue and will send me a replacement for the components.
Later they will call me to ask for detailed explanations on the issues I found.
Have lost a lot of time via emails and phone calls just to still not have the vision tape replaced and just to have the fluoride filters replaced by another set of filters which where even in a worse condition than the original ones they sent.
I would highlight a big concern on the quality of the parts .
1 augustus 2025
Review zonder uitnodiging
Has made a difference to the tap and…
Has made a difference to the tap and bottled water
25 juli 2025
Antwoord van Phoenix Gravity Filters (UK)
Dear Bree,
Thank you so much for your feedback! We're really glad to hear that you've noticed a difference compared to tap and bottled water. It's great to know the system is working well for you and delivering the quality you expected.
Warm regards,
Phoenix Gravity Water Filters Team.
Very good price and quick delivery.
2 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Dear Ruth,
Thank you for your lovely feedback! We’re really glad to hear you were pleased with both the pricing and the prompt delivery. It means a lot to us, and we're grateful for your support.
Warm regards,
Phoenix Gravity Filters Team.
AVOID - leaking and adding particles to the water
Purchased the Phoenix travel system as sounded superior to Berkey and Newton and really wish I hadn’t. The filter leaked no matter how much I loosened or tightened the nut. The cartridge was depositing particles into the filtered water even after being primed and flushed 4 times. The filter was disintegrating in my hand when being handled. I contacted customer services with these concerns and they agreed it was faulty and offered to send a new filter candle. I declined due the multiple problems and the fact i had already been away where I had planned to use the travel filter. I returned on the agreement that if the filter were found to be faulty on inspection they would cover return postage as is my consumer right. I have only received a partial refund minus £6.80 for return postage even though the filter was faulty and agreed faulty by Phoenix from the multiple videos and photos sent. Only one fault was addressed on the return inspection which was the leak. The filter was only leaking when the upper cartridge was full so a quick test with a little water wouldn’t have shown the problem. The customer service has been appalling, being passed between different people, past things discussed being forgotten. I have wasted so much time back and forth, trying different things to fix the issues, providing evidence. AVOID AVOID AVOID
30 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Dear Bea,
Thank you so much for your kind words and thoughtful review.
We're delighted to hear that you had a great experience with our system,
from the easy setup to enjoying clean, great-tasting water. It truly means a lot to us that you would recommend our product.
Your support encourages us to keep delivering quality and care in everything we do. If there's ever anything we can assist you with, please don't hesitate to reach out.
Warm regards,
The Phoenix Gravity Team
Elegant system, easy to assemble and clean, water tastes great. Also great customer service
Beautiful, elegant, practical, easy to assemble, easy to clean! Water tastes great.
Phoenix gravity filter captured my attention because it doesn’t have any plastic parts/ fittings. And it looks really great in the kitchen.
I’ve got the 6 litres w Teak stand.
The company aldo offers brilliant customer service , responsive and courteous experience as there was a missing filter in my parcel and they responded immediately and sent me what I was missing in the post. All arrived and working perfectly
We had the filter for a week now.
Water tastes good and I’m feeling good.
I’m really sensitive to heavy metals so if the water is not purified properly I get strong headaches ( had it in the past )
So hopefully this means that the filter it’s doing its job. Empirical assumption!
Indeed I would have to give it a little more time to make sure that this is true as I’m not running an actual lab test , just speaking from personal experience.
If it continues to be good for me I will definitely recommend this system to many friends and family!
Well done
25 juni 2025
Antwoord van Phoenix Gravity Filters (UK)
Hi Alessandra,
Thank you so much for your lovely review. We’re truly grateful for your kind words and support.
We’re delighted to hear that you’re enjoying your Phoenix Gravity filter system and that it’s made a positive difference for you. It’s also great to know that our team could promptly assist.
Your feedback means a lot, and we’d be thrilled if you chose to recommend us to friends and family in the future.
Warm regards,
Phoenix Gravity Filter Team
Parfaite
Je suis vraiment heureuse. Cette fontaine est parfaite ! Cela fait 1,5 ans que je l'aie et aucin regret 🙏
29 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hi Yasmine,
Thank you so much for your kind words, we’re absolutely delighted to hear that you're still so happy with your Phoenix Gravity system even after 1.5 years!
It means a great deal to know that it's been a reliable and positive part of your daily life. If you ever need anything or have any questions in the future, we’re always here to help.
Warm regards,
Phoenix Gravity Support Team
Great product water taste so different…
Great product water taste so different than a filter jug and great customer service !!
27 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hey Paddy,
Thank you so much for your lovely feedback!
We’re thrilled to hear you’re enjoying the difference in taste with your Phoenix Gravity system. We're equally glad that you’ve had a great experience with our customer service team!
If you ever need anything or have any questions in the future, we’re always here to help.
Warm regards,
Phoenix Gravity Support Team
I am over the moon with my new filter
I am over the moon with my new filter! The instructions were super clear and made the set up easy. Love the teak stand too, makes it look very sleek and smart. I’ve put this at work and had so many people comment on how lovely it looks. The difference in the taste is incredible! I cannot recommend highly enough.
14 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hi Rachel,
Thank you so much for sharing such a wonderful review! We’re absolutely delighted to hear how much you’re enjoying your new filter. It’s great to know the teak stand is adding that sleek, stylish touch to your space at work.
We’re especially thrilled that you’re noticing the difference in taste and that’s exactly what we hope to deliver with every filter we send out. Your kind words and recommendation mean the world to us, and we’re so grateful to have you as part of our community.
If you ever need anything or have questions down the line, we’re always here for you.
Wishing you many refreshing moments ahead!
Best regards,
The Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+44 20 8058 566
Recommend product
I bought this for my son. I found it easy to order and the product arrived as promised and in good order. My son thinks the product is really good and would recommend it.
27 mei 2025
Antwoord van Phoenix Gravity Filters (UK)
Dear Shelagh,
Thank you so much for your lovely review! We’re thrilled to hear that the ordering process was smooth for you and that your son is happy with the product. It means a lot to us that he would recommend it! If you ever need anything or have any questions, we’re always here to help.
Wishing you and your family many refreshing moments ahead!
Best regards,
The Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+44 20 8058 5660
Apprécions de boire une eau filtrée…
Apprécions de boire une eau filtrée pour notre santé
Procédure de montage facile une fois traduite en français
Ce serait bien de la prévoir dans le carton
26 mei 2025
Antwoord van Phoenix Gravity Filters (UK)
Bonjour,
Merci beaucoup pour votre aimable avis 5 étoiles !
Nous sommes ravis d’apprendre que vous profitez pleinement des bienfaits de l’eau filtrée et que l’aspect santé est important pour vous — c’est exactement ce que nous souhaitons offrir à nos clients.
Nous vous remercions également pour votre suggestion concernant l’ajout d’une notice en français dans la boîte. C’est une excellente remarque, et nous travaillons justement à rendre cela plus facile pour nos clients francophones.
Encore merci pour votre confiance et votre soutien — cela compte énormément pour nous !
Bien cordialement,
L’équipe Support Phoenix Gravity
The item came in a dirty box and some…
The item came in a dirty box and some of the connectors were also dirty. I complained and they said was done in the post! How does an inner box get dirty! It put me off so asked to return it. Just kept saying you have a 100 days to try it and completely ignored the return.
I cleaned the unit and thought I would try it. You can’t actually see how much water is in the bottom canister so if that’s full and you put more water in the top that’s empty it starts to leak from the middle join. So you would have to keep lifting the top to see how much water is on it. I wouldn’t recommend it!
21 mei 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hi there,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We completely understand how receiving a product in less-than-perfect condition can be disappointing, and we sincerely apologize if the packaging or connectors appeared dirty upon arrival. While some marks can occur during transit, we agree that the inner box should have arrived clean, and we regret that this was not your experience.
Regarding the leakage issue, you're absolutely right that overfilling the top chamber when the bottom chamber is already full can cause water to leak from the middle seam. To avoid this, it's important to refill only when the lower canister is empty.
We also wanted to mention that we now offer a Vision Tap upgrade, it includes a built-in water level indicator, so you can easily see how much filtered water remains in the lower chamber without needing to lift the top. It’s been added specifically to address concerns like yours and make usage more convenient.
If there’s anything further we can do to turn this around for you or assist with a return, we’d be more than happy to help. Please don’t hesitate to reach out directly.
Warm regards,
Phoenix Gravity Support Team
Suite de ma commande non reçue du 08…
Suite de ma commande non reçue du 08 avril comme annoncé j’ aurai dû recevoir ma commande au plus tard le 20 Mai bien entendu je ne l’ ai pas reçue à ce jour et aucune info de leur part . Après les avoir relancé on m’ annonce que ma commande est partie et que je DEVRAIS ... la recevoir le 28 ou 29 mai .... A VOIR CAR JE N’ AI AUCUNE CONFIANCE ...
22 mei 2025
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Bonjour,
Nous sommes sincèrement désolés pour ce retard et la frustration qu’il a pu causer — votre expérience est loin de correspondre aux standards que nous nous efforçons de maintenir.
En raison d'une demande exceptionnellement élevée en avril, nous avons rencontré une rupture temporaire de stock, ce qui a malheureusement entraîné des retards dans certaines expéditions, y compris la vôtre. Nous comprenons parfaitement à quel point cela a pu être décevant, en particulier en l'absence de mises à jour régulières, et nous vous présentons nos excuses les plus sincères pour ce désagrément.
Sachez que votre retour a bien été pris en compte et est réellement apprécié. Nous vous remercions encore pour votre patience et votre compréhension durant cette période.
Si nous pouvons faire quoi que ce soit d'autre pour vous aider, n'hésitez pas à nous contacter — nous sommes là pour vous accompagner.
Cordialement,
L’équipe de support Phoenix Gravity
Best purchase I have ever made !
The Phoenix Water Filter is undoubtedly one of the best things I’ve ever purchased.
We were using a filter jug before but it became expensive changing the filters so frequently, the water didn’t taste nice because it was being stripped of all the good minerals and it was a plastic jug so I’ve wanted to change for ages and ages.
After a lot of research I decided on the Phoenix and it’s INCREDIBLE.
The water tastes amazing, it’s so smooth too and my whole family have remarked how they can tell the difference and everyone is drinking more water as a result.
I also got the vision tap which allows me to see the water level so I don’t overfill it and don’t run out - a great add on
Customer service have been fantastic too when I’ve needed it to ask beginner questions.
Would highly recommend to literally everybody 🤩
28 april 2025
Antwoord van Phoenix Gravity Filters (UK)
Hi
Thank you so much for your glowing 5-star review! We're thrilled to hear that the Phoenix Water Filter has made such a positive impact on your family's hydration habits.
It's wonderful to know that the water tastes amazing and that the Vision Tap has been a helpful addition. We're also pleased to hear that our customer service team was able to assist you with your questions.
Your recommendation means the world to us, and we're grateful for your support. If you ever have any more questions or need assistance in the future, don't hesitate to reach out.
Stay refreshed! 💧
Best regards,
The Phoenix Gravity Team
📧 support@phoenixwaterfilters.co.uk
📞 +44 20 8058 5660
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