I initially had issues with Royal mail misplacing/unable to deliver, phoenix very reluctant to refund after I asked 3 times, they instead sent another which arrived in 2 days. Was easy to assemble... Toon meer
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Lees wat reviewers zeggen
If I could give negative stars I would! What an absolute shambles of a company!!! Purchased a filter system and signed up for a subscription, received an email saying my order had b... Toon meer
Bought a 12 litre filter for my home brewery as RO process wastes too much water v gravity zero waste. Quick delivery, easy to use and set up. I tested the filtered water with brewery equipment and... Toon meer
Bedrijf heeft geantwoord
This is absolutely fantastic this filtration system! Water tastes brilliant even my dog who hated even Phox and Britvic filtered water- loves this! It is terrific that so many contaminants too and vir... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99% contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
Contactgegevens
London, Verenigd Koninkrijk
- +4420 8058 5660
- support@phoenixwaterfilters.co.uk
- phoenixwaterfilters.co.uk
3,4
Gemiddeld
96 reviews
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Healthier drinking water
I received my Phoenix Gravity Filter quickly and very well packaged. The quality is excellent and it was easy to assemble. I’ve been using it for a week and it definitely works in providing great tasting water. The Phoenix looks great on the worktop. It is pricey but so far so good.
2 november 2024
Antwoord van Phoenix Gravity Filters (UK)
Thanks for the 5-star review!
We're thrilled that you're enjoying your Phoenix Gravity Filter and that it arrived quickly and securely packaged. It’s wonderful to know it’s been easy to set up and that you’re pleased with the water quality. We put a lot of thought into its design, so we're glad it's a great addition to your countertop. We appreciate your trust in our product and we are here if you ever have any questions or need assistance.
Thank you again for choosing Phoenix!
Best regards,
Tomoghna
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Horrible company
Horrible company, I ordered water filter and it arrived in the box covered inside all over with the mold, smells very bad. I’m allergic to the mold ! I’ve been trying to return and get refund from them, they not answering phone calls or emails. Horrible costumer service, it makes me believe that the quality of the product is poor. Will not advise to get involved with this company!
31 oktober 2024
Review zonder uitnodiging
Ich habe bis jezt 5wasserfilter…
Ich habe bis jezt 5wasserfilter bestellt.Das Produkt an sich ist gut.Nur den letzten habe ich ,326€,bezahlt und nicht bekommen .Habe schon mehrmals danach gefragt.Bekomme nur als Antwort man würde das nachfragen.Könnte mir da jemand vielleicht helfen?
15 oktober 2024
Phoenix Water Filters
This is absolutely fantastic this filtration system! Water tastes brilliant even my dog who hated even Phox and Britvic filtered water- loves this! It is terrific that so many contaminants too and viruses and bacteria are filtered as well. What is also a real bonus too is the fact that all important minerals for the body are not removed. It is a lovely looking addition to our kitchen and filters last for a year! 😊 Great for health- a great investment!
18 juli 2024
Review zonder uitnodiging
Excellent value for money and great…
Excellent value for money and great alternative for filter water!!
15 oktober 2024
Terrrible customer service … paid for a…
Terrrible customer service … paid for a full tank but only recieved 2 out of 4 filters. The filter leaked so I returned it and they demanded I return filter and tap! I returned the tap in a ziplock bag! And as pictured the filters were still in the tank!! Anyways after coming back and forth I said just give partial refund for the parts you supposedly didn’t get back!!! It got very stressful and I’m still waiting for the refund. Look for a diffferent charcoal filter!! These guys are difficult to deal with.. the tank had a clear dint.. I have to admit the water was well filtered!
18 oktober 2024
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Thank you for your wonderful review, Bianca! We're so happy you're enjoying your clean great-tasting water. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Great product!
29 augustus 2024
Antwoord van Phoenix Gravity Filters (UK)
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you think the Phoenix Gravity Water Filter is a "Great product!" Your satisfaction is our top priority, and we’re glad we could meet your expectations.
Purest Water
Purest Water
I've found that the water from the filter is producing the cleanest/purest water I've ever taken a drink of. I also feel that it's more hydrating, though I'm not sure that's a thing. In any case. I love it and highly recommend investing in the gravity filter. It's also very simple to put together and arrived quickly.
Not sure if it's possible, but a travel-size filter would also be ideal, for vacationing.
Thanks, Phoenix!
27 augustus 2024
Antwoord van Phoenix Gravity Filters (UK)
Hi Graham,
Thank you so much for the amazing 5-star review! We're thrilled to hear you're loving the pure, clean water from our filter, and that putting it together was a breeze.
As for your idea of a travel-size filter, we recommend "The Phoenix Gravity Mini - 1L" which is perfect for travel and vacationing! We hope it meets your needs when you're on the go.
Thanks again for your support, and stay refreshed!
Best,
The Phoenix Gravity Team
support@phoenixwaterfilters.co.uk
+44 20 8058 5660
10/10 could not recommend enough
8 augustus 2024
Antwoord van Phoenix Gravity Filters (UK)
Dear Laurence,
Thanks for the 5-star review!
We're delighted to hear that you had such a positive experience. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Antwoord van Phoenix Gravity Filters (UK)
Hi Cher Lewis,
Thanks for the 5-star review! We’re thrilled to hear that your order process was smooth and that your delivery arrived promptly.
Your 5-star review makes a splash! It helps others discover the joy of pure water.
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Best good looking . Best performance
Phoenix water filter design ,quality and performance is extremely good.
25 augustus 2024
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hi Bala,
Thank you so much for your kind words and the 5-star rating! We are delighted to hear that you are pleased with the design, quality, and performance of the Phoenix water filter.
Enjoy your crystal-clear water!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Such a great water filter, customer service spot on
The customer service with Phoenix has been so amazing and really helpful. The water filter is a beautiful looking thing and the wooden stand looks so amazing as well. Really happy and would absolutely recommend. I looked at a few other water filters and I'm so glad I went for the Phoenix one.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hi Sarah,
Thank you for your fantastic 5-star review.
We’re thrilled to hear that you’re enjoying both the water filter and its wooden stand. Your feedback means the world to us and helps us keep providing the best for customers like you. It’s wonderful to know that our customer service and product design have met your expectations. Your recommendation means a lot to us, and we’re delighted that you chose Phoenix.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Great addition
Got my water filter last week it is fabulous and now we are not using plastic bottles. Took some time to set up instructions could be better but overall I am so please with this
26 juli 2024
Antwoord van Phoenix Gravity Filters (UK)
Hi Jo
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you. We appreciate your input on the setup instructions and will look into making improvements.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
New fluoride filter refills delivered…
New fluoride filter refills delivered as a replacement for a split bag on a previous order. Customer service agents seemed motivated to resolve the issue quickly. Only took a few days to receive the replacements.
12 juli 2024
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hey Nick,
We appreciate your recent review! We're glad our water filters are making a positive impact.
Is there anything we can do to elevate your experience to a perfect 5 stars? Your feedback is invaluable in helping us continuously improve.
Best regards
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660.
This water filter is brilliant
This water filter is brilliant, stylish and i love it.
Its abit tricky forcing water through the filters initially...can be a bit messy!
One thing i would love to see, would be a water level gauge on the filter, as its not easy to tell how much is in there and when you add more.
I would defineatley reccommend this product as a filter system, above others i have tried.
25 juni 2024
Antwoord van Phoenix Gravity Filters (UK)
Hi Tina ward,
Thank you so much for your 5-star review!
We’re delighted to hear that you’re enjoying our water filters. Your feedback is invaluable in helping us improve and serve you better. If you’d like to monitor the water level, we have a product called the Vision Tap available on our website. It can help you easily see how much water is left in the filter.
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660.
The Real Deal.
Very pleased with my filter. I could smell the difference between Phoenix water and tap the minute I filtered some. Initially there was a couple of washers missing but the company got straight onto it and I was sent another tap too!! I am sure this is a very isolated incident. Any questions you have are dealt with in great detail and understanding. A company with traditional customer service ethics which I'm afraid are now seen as time consuming or pointless with most industries.
9 juni 2024
Review zonder uitnodiging
Antwoord van Phoenix Gravity Filters (UK)
Hi Jadwiga,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
Antwoord van Phoenix Gravity Filters (UK)
Hi Elinor,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you're loving our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660
An excellent water filter.
A truly excellent water filter made with high grade stainless steel, so welcome after years of plastic filters! My water source is from a gravity well and after UV screening to now filter water via the Phoenix makes for a very pure source of quality drinking water.
14 juni 2024
Antwoord van Phoenix Gravity Filters (UK)
Hi Roger,
Your 5-star review makes a splash! It helps others discover the joy of pure water.
We appreciate your kind words about our filters, Enjoy crystal-clear water!
Best regards,
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660.
Antwoord van Phoenix Gravity Filters (UK)
Hey Aurelin Cheron,
Thanks for the awesome 4-star review! We're thrilled you're enjoying Phoenix Gravity Water Filters.
Is there anything we can do to hit that perfect 5 stars next time? We're always looking for ways to improve, and your feedback is gold.
Best regards
The Phoenix Gravity team.
support@phoenixwaterfilters.co.uk
+4420 8058 5660.
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