After a delay in my order then receiving it was disappointed. However I can not fault the response from Stephen who not only fast tracked a larger size at no extra charge but also a full refund. That... Toon meer
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Ordered on 5th Dec, stated was out for delivery on the 11th December with Royal Mail 48hr delivery. It’s now 22nd December and they have still not arrived. There is no tracking provided or proof the... Toon meer
Bedrijf heeft geantwoord
I ordered 5 personalised car air freshener for birthday presents. OMG they are absolutely amazing. I love the idea of personalised your own air freshener and also choosing a specific scent. Th... Toon meer
Bedrijf heeft geantwoord
We decided to get our first air freshener, one of my rescue dog, Picasso (we got two air fresheners), and OMG! They turned out adorable and made my entire car smell incredible. After we placed our ord... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At PhotoFresh, we turn your favourite photos into personalised car air fresheners — combining fresh scents with the faces you love! Whether you’re creating a memorable gift, promoting your brand, or adding a personal touch to your car, we’ve got you covered.
Contactgegevens
Unit 86, 149 Drakemire Drive, G45 9EE, Glasgow, Verenigd Koninkrijk
- +44 141 674 9414
- hello@photofresh.co.uk
- photofresh.co.uk
4,0
Goed
156 reviews
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Ordered on the 18th October received…
Ordered on the 18th October received nothing have emailed twice and no reply back also asked for a refund heard nothing. Extremely disappointed
Update
No explanation was given for the delay. However an email was received on Saturday 8th Nov confirming a partial refund. The refund was received along with my order on Saturday 8th. Pleased with the air fresheners. Good quality.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Matthew,
We’re really sorry to hear this and completely understand your frustration. We’ve tried reaching out a couple of times to make sure your order has arrived and to offer a refund for the delay and any inconvenience caused.
If you could please respond to our emails or drop us a quick message on our socials (@PhotoFreshUK), we’d love to get this resolved for you as soon as possible.
Thanks,
Stephen
I ordered my air freshener 6 weeks ago
I ordered my air freshener 6 weeks ago, and it has not arrived. After a month and two emails chasing I got a response saying they were having issues with their courier and they have re despatched. I have emailed another two times since asking for a refund and still no communication. I feel this may well be a scam!
UPDATE: after my review they recontacted me again apologising and saying they would give me a full refund and resend the items free of charge. I was skeptical but I did receive my refund. The items have finally been delivered, they were later than they said but only be 2 days. I am really happy with them they are cute. However I had to do a lot of chasing to get to this outcome. I first ordered in mid September and received them today 03/11/25
22 oktober 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Louisa,
We’re really sorry to hear about your experience — we completely understand your frustration. We can assure you that we’re absolutely not a scam, and we’ve already reached out to you via email regarding your order to get this resolved as quickly as possible.
We take every order seriously and always aim to put things right whenever something goes wrong. We’ve just sent you another message to follow up and make sure this is fully resolved for you.
Thank you,
Stephen
Would highly recommend
Placing the order for the car air fresheners was so simple to do. The process from start to delivery was nice and quick. We chose the Strawberry scent and it smells amazing. The actual air fresheners are so cute.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Thank you so much! We’re so happy to hear you loved the strawberry scent and that you found the whole process quick and easy. Enjoy your new air fresheners!
Thanks,
Stephen
⭐️⭐️⭐️⭐️Photofresh is the Best Personalised Gift!
I cannot recommend Photofresh highly enough! We ordered personalised air fresheners featuring our dog, Cooper, and the result completely exceeded all expectations.
The quality of the product is truly outstanding. The image printing is so clear and vibrant—it looks exactly like our photo—and the shape cut-out is perfect. This isn't just a novelty item; it's a beautifully made accessory.
We chose the Coconut scent, and it's absolutely gorgeous! It’s fresh, long-lasting, and makes stepping into the car such a pleasant experience. It definitely works wonders at keeping that "dog-in-car" smell away!
From placing the order to receiving the finished product, the process was seamless and quick. If you’re looking for a unique, high-quality, and utterly adorable gift for a pet lover (or for yourself!), look no further than Photofresh. Five stars all the way—we’ll definitely be ordering more!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Thank you so much for your lovely review! We’re thrilled to hear you love your Cooper air fresheners and that the coconut scent’s a hit too! It means the world to our small team to know you had such a great experience. We can’t wait to make more for you soon!
Thanks,
Stephen
Excellent value
Brought 3, The photos are great quality and everyone loved them..also great fragrance 🙂
12 oktober 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Thank you so much! We’re so glad you loved how the photos turned out and that the scents were a hit too!
Thanks,
Stephen
Over a MONTH and still waiting for items.
Ordered 10th September over a month later and still no delivery. I have had a reply to my email saying they have postage issues but no replacement nor offer to refund. Just they are looking into it.
Update: there was no issue with the address this was confirmed. Other people also having the same problem. No replacement has arrived. I have a refund but only because I did a charge back on my card. Stephen did msg to say he will offer a refund and replacement if I will change my review. 😳 and then continued to email numerous times checking i would do so. Shocking treatment of customers to be honest.
10 september 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Michelle,
We’re really sorry again that your order didn’t arrive on time. As discussed, there appeared to be an error with the shipping information provided, which likely caused the order to be returned to us. Once this was confirmed, we sent out a replacement order free of charge to your amended address.
In addition to this, we also processed a full refund in good faith to try and make things right for you.
We’ve since reached out several times to check that your replacement arrived safely and to kindly ask if you might consider updating your review to reflect the resolution — but haven’t had a response.
As a small, growing business, we truly care about every customer’s experience and do everything we can to resolve any issues that arise. In this case, we feel we’ve done everything possible to put things right for you.
Thank you,
Stephen
Fab fun item 🤩
Have used Photofresh a couple of times - the air fresheners are fantastic and given the family much joy!. There were some admin issues when I first ordered but having spoken to the owner (I think) on Instagram these are now being addressed (production time/delivery speed) , I just now know to order in plenty of time. Highly recommend 🤩
1 september 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Vanessa,
Thank you so much for your lovely review! We really appreciate your continued support and are so glad to hear your family’s been enjoying their air fresheners. It’s great that we could chat and sort out those earlier admin issues too, we’ve been working hard to improve production and delivery times. Thank you again for your patience and kind recommendation 🤩
Thanks again,
Stephen
Bought a car air freshener with my…
Bought a car air freshener with my dad’s dog’s face on it as a gift and my dad loved it. Good picture quality!
19 september 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Amanda,
Thank you so much for your review! We’re really happy to hear your dad loved his gift and that you were pleased with the picture quality. What a thoughtful idea, we love hearing stories like this!
Thanks again,
Stephen
Antwoord van Photo Fresh
Hi Rimvydas,
Thank you so much for your review! We’re really glad to hear everything was simple, quick, and perfect, just how we like it! Your support means a lot to us.
Thanks again,
Stephen
Smells amazing
Absolutely love my personalised air freshners, the ordering process was really simple you just upload the photos you want. They do good prices on bundles and they smell incredible my car smells and feels so fresh!
1 september 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Katy,
Thank you so much for your lovely review! We’re really happy to hear you love your personalised air fresheners and found the ordering process nice and simple. It’s great to know you’re enjoying the bundle pricing and that your car’s smelling so fresh too!
Thanks again,
Stephen
Love it!! 🤩
What a fantastic company! Ordered a bundle of their personalised car air fresheners and all were able to be different despite coming as a bundle pack.
They hilariously turned my three dogs into three air fresheners. The photo quality is great and they are cleanly cut. It’s shame I can’t work out how to upload a photo to this review.
Order and delivery process were quick and efficient.
I am 100% ordering again for some Christmas presents!!
4 september 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Nicola,
Thank you so much for your amazing review! We’re so happy to hear you loved your bundle and that each of your three dogs got their own special air freshener, that sounds brilliant 😄 We’re thrilled you were impressed with the photo quality and quick delivery too. We’d love to see photos if you ever get a chance to share them on social media!
Thanks again,
Stephen
I ordered two air fresheners of my…
I ordered two air fresheners of my sassy cat Edie :) So happy with my purchase. Fast delivery, great quality and lovely scents! Will definitely order again for gifts for friends and recommend to others x
1 september 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Sophie,
Thank you so much for your lovely review! We’re so glad to hear you’re happy with your order, Edie sounds like quite the character 😄 We’re thrilled you loved the quality, scents, and quick delivery. Really appreciate you recommending us and thinking of us for future gifts!
Thanks again,
Stephen
Goods didn’t arrived
6 days after ordering with 48 tracked delivery and no update… no despatch update, no reply from customer service after following up. Nothing! Terrible customer service at best, scam at worst
2 augustus 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Sarah,
We’re really sorry to hear that your order never arrived on time (if at all). And we're sorry to hear your emails went unnoticed. This definitely isn’t the standard we aim for. We’d love the chance to make it right — we can arrange a full refund and also ship out a new order free of charge. Simply drop us an message on our socials @photofresh or send us an email with your order number or postcode.
We’re really proud of the quality of our fresheners and would love the chance to show you the experience our other customers rave about. Please reach out to us at so we can get this sorted for you right away 🙏
Thanks,
Stephen
No order and no refund
Several weeks later, I’ve still not received my order. I’ve emailed 3 times to ask for my money back, and still nothing
25 juli 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Maria,
We’re really sorry to hear that your order never arrived. And we're sorry to hear your emails went unnoticed. This definitely isn’t the standard we aim for. We’d love the chance to make it right — we can arrange a full refund and also ship out a new order free of charge. Simply drop us an message on our socials @photofresh or send us an email with your order number or postcode.
We’re really proud of the quality of our fresheners and would love the chance to show you the experience our other customers rave about. Please reach out to us at so we can get this sorted for you right away 🙏
Thanks,
Stephen
Product took over a month to arrive and…
Product took over a month to arrive and was not as advertised. It is a sticker applied to cardboard. It was poorly cut, ripped and wrinkled. There was no scent. This was bought as a gift and not giftable. Emailed twice and no response.
They claimed to refund me and send a replacement but this have never happened.
23 april 2025
Review zonder uitnodiging
Antwoord van Photo Fresh
Hi Sarah,
We’re really sorry to hear that your order was not up to standard. This definitely isn’t the standard we aim for. We’d love the chance to make it right — we can arrange a full refund and also ship out a new order free of charge. Simply drop us an message on our socials @photofresh or send us an email with your order number or postcode.
We’re really proud of the quality of our fresheners and would love the chance to show you how the quality has improved significantly since you ordered previously. Please reach out to us at so we can get this sorted for you right away 🙏
Thanks,
Stephen
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