pictureframes.com Reviews 

I have not received information on shipping per my recent order. Please advise ... thanks, Peter Almerico

I order a lot of frames from them. Having shipped many of my pieces of art through UPS. I know that accidents happen. I had one frame that came broke. Sent an email to them. Got an email next day and new frame shipped immediately. I’ve never had to worry about them taking care of me. They’ve done a super job with their product and customer service.

You guys did a great job printing and framing our picture. You included the hardware which, in our estimation, was: "going the extra yard."
The delivery time was a bit slow but the picture was well wrapped and arrived in great shape.
Thank you for a job very well done.

It was easy to accomplish.

I had questions about the custom size that would be appropriate and received answers and suggestions quickly. The frames are beautiful. I have already ordered another size. Thank you

I love my floating frames especially from Picture frame. I am asked at every show where I get my frames. Please review my history and see if you can give me a special or something. I have to place another order and I am a poor artist. Thanks

My frame fit perfectly and the painting looks really good in it.

Ordering was easy with lots of choices - but not too many. Looking forward to receiving the product.

Frames are fine but if you order multiple the brackets come installed at different heights, meaning if you plan on hanging them beside each other you're going to have to some math or re install the hardware yourself. Very annoying for a 300 dollar product

Easy to order. (Website is user-friendly.)
Dependable service. Well-packaged products.

I did need assistance with the depth of frame to be flush with the painting that was 3/4” depth. Cheri (?) from Canada assisted me and assured me that my painting w/frame would match a previous ly purchased frame. I haven’t received the frame yet but I trust her knowledge.
I do wish Picture Frames would stamp the back with the # of the frame for the consumer.
Thanks

I’ve ordered twice frames complete with the photos and they did a lovely job., when was a poor quality picture OF a a picture .. an old Olan mills photograph of myself and 2 sibs as children which I had been years lost and of great sentimental value, blown up quite large and framed. They did an excellent job, keeping the quality of the picture as good as it could possibly be. My mom cried. And it was good.

Cheap frames/prints compared to other places, good shipping/turnaround time, but the prints themselves are very low quality. Printed out professional wedding photos and the size wasn’t large at all, but they are pretty blurry. Will keep the frame but have to find somewhere else to print.

Wide selection, easy site to maneuver

I spent over $80 including shipping for a 16x16 floating frame. 3 of the corners were okay (not great), one visible outside corner was not flush. The paint job was uneven, and they did not use decent quality wood. Extremely disappointed in quality for the price. I could have gotten the same frame in a custom frame shop for $40 more of exceptional quality (which I will do next time).

Very convenient and well priced. Customer service responded very quickly when I emailed, over a weekend, that the order I had just placed needed to be adjusted. I am on the west coast. They responded first thing Monday morning and told me how to correct the situation (cancel and reorder with new measurements).

The shopping experience was easy, very intuitive website that makes custom ordering simple.
I had sent a question re: my framing process via their web contact form, not sure they received it.

website and service perfect.
For first time ever, metal sections of frames at cut edges where sharp and rough--seems like blade not sharp enough?