Piddle Patch Reviews 

Our puppy started using the Piddle Patch right away! It’s an excellent product for potty training if you are in an apartment/flat. It was literally revolutionary for us and we highly recommend it.

Piddle patch always arrives at beginning of month. Puppy knows where to go for pee and poo every morning. Easiest way to toilet train a puppy and encourage good habits going forward. Delighted with this product.

Wonderful product and amazing customer service. We live in an apartment and wanted something to help with house training. The patch goes on our balcony and Willow our 8 week puppy has been using it since we brought her home. I also have to say how wonderful the communication and customer service has been. I’ve emailed a few times when I’ve missed a shipment date and also wanted some advice - and Sarah has been exceptional. Thank you

Piddle patch has been perfect for our dog. Living on a top floor flat with a balcony we tried a number of solutions to allow our dog. Artificial grass and puppy pads needed changing so regularly and smelt bad. With piddle patch any wee is absorbed into the core there is no smell and our dog took to it straight away. It lasts us a month and we have a subscription so a new one is delivered to the door. Would highly recommend

As you would expect from a living product, product changes will occur. But after receiving products every week, I think I can judge that well.
One delivery did not go as planned. The box was soaking wet, and the product rolled inside. I sent an email the following day asking what the procedure was. They replied three days after and asked me to send pictures which I have. They responded with a generic email about the water content and sun, even though they didn't even ask how I cared for the product.

Then they said they required customers to let them know within 24 hours; I said I have in less than that (No acknowledgement that they do not have a call centre. They do not respond to emails on weekends the day before).

To cut a long story short, they accepted no faults with the product or their courier. That's just a coincidence. The product is below standards at the same time the product was rolled in the soaking wet box it arrived in.

It must be the customer's fault, subject to whatever procedure they say they have to excuse their responsibility.

My time is more important than going back and forth with email for the fee of the weekly subscription.
Pretty sure with this attitude, they won't last very long, so you might as well get the new pups used to one of their competitor's product.

One word of warning: if you like being patronised, then piddle patch is the best, and you won't find a better company for that.

Edited review :
Just by the reply you can see the company’s attitude. The pictures clearly show the items was deformed. Some bits were thin as paper. Their response reinforced all I said about their service in my review. You must be just a coincidence that my product is faulty this time around at the same week the delivery box was broken and the item rolled. Sure. Oh and by the way, if you had checked your records you would have known that I purchased your silver tray to put the patch in , AND I was also a customer last year during summer months.
Cheers for proving my point in your response.

The piddle patch was fantastic! We've used them ever since we brought our standard long haired Dachshund home from the breeder.

Due to it, moving to the outside was extremely easy, and as we live in a flat it has been great time saver! Highly recommend!

We bought this for our new puppy and the grass was terrible. As soon as it got slightly wet, it turned to mush. Poor quality and premium price. Very disappointing.

Update: there was no attempt at contact. And no mention of excessive rain impacting the piddle patch.

I was impressed with the Piddle Patch - we got our very first puppy at 7 weeks old and we knew we'd have to keep him indoors until his second set of vaccinations. I was shocked at how environmentally unfriendly puppy pads are and the Piddle Patch looked like a great solution.We do have a garden and live near open green space so it was only going to be a limited time thing.

We used the patch in the car when we brought our puppy home - it was a five-hour drive - and he was very happy to use the patch in the boot of the car when we stopped to check on him.

Piddle Patch have a great customer service team too. Highly recommended.

Honestly, they couldn’t have made it easier. Piddle patch is a five star product to potty train pups and also to use when it was pouring outside.
The delivery was excellent- got a new one every week. Our cocker spaniel loved to use it!

Really useful solution for my top floor flat with small balcony - made toilet training my puppy much easier. Also the Piddle Patch grass patches are much less heavy than some of the alternatives available on the market which was important to me as I need to lug it up 4 flights of stairs !

It’s such a great idea. Been using for over a year.

Simple, clear sign up experience, with great guidance for new puppy owners.
Product delivered perfectly every time, with comms along the way keeping me updated.
Lovely company, super helpful people, and our toilet training journey was very quick and easy because of the patch!

This is a great product! If you look after it, it can last up to 3 weeks. It’s been fantastic at helping my puppy to potty train. He is now fully potty trained at 3 1/2 months. We use the paddle patch on the balcony for those late nights and early morning emergency stops :-)

Nothing but positive feedback, the patch itself is excellent, we live in a 4th floor flat and it meant we never had to use puppy pads or had any accidents in the flat, our puppy would always go and use the piddle patch. The quality of the patch was great and every delivery came on time. The website was super easy to use and you can change your subscription frequency easily. A two week subscription was just right when our puppy was young and using it often. We were able to extend it to 3/4 weeks when our puppy got older.

Piddle Patch has been a life saver for training our puppy until he is fully vaccinated as he was refusing to go on our outside paved area.

The customer service was amazing, thank you.

All received quickly and in great condition.

Thank you Piddle Patch!

Great customer service and efficient service all round.

Easy to use, always on time, made moving into a flat much easier!

From the first contact it has been a pleasure and so straightforward and easy to buy from Piddlepatch.Sarah had gone above and beyond to make my delivery run smoothly while I’m moving.Highly recommend and looking forward receiving the order👌🏻