Naturaw Reviews 

1.108
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely love this company. Branding on point. Customer service any questions answered with an hour or so via email. Quick delivery. I don't mind paying more for high well fair grass fed animals. It... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant company! They use the best ingredients and their delivery times are always fast. Abbie in Customer Services always responds to me in a timely manner and is exceptionally helpful w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing company, love that the food is organic/free range human quality meat.Love the recyclable/compostable non plastic packaging. Lovely company to deal with- always respond to emails promptly and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very pleased with the quality of the product and speed of delivery after order. However have become very frustrated with packaging. Used to be able to easily lift one corner to remove internal packagi... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Geschreven door het bedrijf

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(1.108)

240 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Amazing Raw Food Company and Subscription Service!

Absolutely brilliant company! They use the best ingredients and their delivery times are always fast. Abbie in Customer Services always responds to me in a timely manner and is exceptionally helpful whenever I have any questions. Their subscription service is the best I've come across - there are always little perks and rewards! So not only do the dogs get exceptional food, but I also receive something exciting as the months go by. There are so many recipes to choose from too, as well as Complete options, which is great for me who was new to raw feeding.

30 september 2026
Logo Naturaw

Antwoord van Naturaw

We’re absolutely delighted to hear that your dogs are enjoying the food, variety of recipes and all the little perks that come with our subscription service.

It’s also wonderful to know that our customer service team have been so helpful too whenever you’ve had questions — we’ll be sure to pass on your lovely feedback! Thank you for choosing us and for trusting us with your dogs’ meals. 🐾

Beoordeeld met 5 van de 5 sterren

Rawwwww

Absolutely love this company. Branding on point. Customer service any questions answered with an hour or so via email. Quick delivery. I don't mind paying more for high well fair grass fed animals. It has a good subscription benefit scene that helps for loyalty. My dog likes it. I just wish they did a lamb tripe single protein recipe because my doggy is allergic to beef. Will stay with them as long as my dog eats it.

23 september 2026
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Antwoord van Naturaw

Thank you so much for your wonderful review! ❤️ We’re delighted to hear you and your dog are enjoying the food, and that our customer service and delivery have hit the mark.

We really appreciate your suggestion of a single-protein recipe - we’ll certainly pass this suggestion on to the team! 🐾

Beoordeeld met 5 van de 5 sterren

Amazing company and products

Amazing company, love that the food is organic/free range human quality meat.Love the recyclable/compostable non plastic packaging. Lovely company to deal with- always respond to emails promptly and the new website makes it so easy to amend choices/ delivery dates etc
Mostly I love the fact that my dogs love the food and they look so well on it

9 september 2026
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Antwoord van Naturaw

We're so happy to hear your dogs are thriving on our food and that you appreciate our organic, human-quality ingredients and eco-friendly packaging - this is why we do what we do!

We're also glad our customer service team have provided prompt email responses to make your experience even better. Thank you for the great review!

Beoordeeld met 4 van de 5 sterren

Your Venison & beef recipe was…

Your Venison & beef recipe was specifically recommended by the Veterinary Nutritionist for my Anorexic dog as part of treating his gut dysbiosis. So far so good as his stools have returned to normal. Unfortunately he still isnt eating on his own.

18 september 2026
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Antwoord van Naturaw

Thank you for sharing your experience with us. We’re so pleased to hear that our Beef & Venison recipe was recommended by your Veterinary Nutritionist and is aiding your dog's recovery.

We very much hope things continue to improve for him ❤️

Beoordeeld met 4 van de 5 sterren

The dogs love the food plus all the…

The dogs love the food plus all the packaging is either compostable or recyclable.

The only problem is that supplies of some meats are erratic so the subscription has to be changed.

1 september 2026
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Antwoord van Naturaw

We're glad to hear your dogs enjoy our food, and we really appreciate your feedback on our packaging!

We completely understand how frustrating it can be when a favourite recipe is out of stock and this means your subscription needs to be changed. We do our best to keep all recipes available wherever possible, but unfortunately some of our ingredients have seasonal availability, and we also offer limited-edition recipes. We appreciate your understanding and are always working to minimise any disruption to your subscription.

Beoordeeld met 5 van de 5 sterren

Mabel

Mabel, now 3, has never refused or turned up her nose at Naturaw Forage. She loves all the flavours and thrives on it.
Delivery by DPD is fine as long as there's not a heatwave!

15 september 2026
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Antwoord van Naturaw

Thank you for the 5 star review - we are so happy to hear Mabel loves our Naturaw Forage range and is thriving!

Beoordeeld met 5 van de 5 sterren

Wow what an amazing company!

Wow what an amazing company!

When I was first looking to switch my dog over to raw, I had a lot of considerations. How would I best meet my dogs needs? From moving her off of which I now know to be a really bad dry food company that is very popular, I went onto Allaboutdogfood.co.uk and found Naturaw. And wow, I was so positively engaged with how much consideration they put into every aspect of this business.

I was very concerned with plastic waste when switching to raw food as almost all other companies food come in plastic packaging. And it's not just the waste but the idea of my dog getting potential micro plastics in their food daily. Naturaw have heavily considered this in their ethos to remove as much, if not all plastic packaging as possible.

And not only this, but I am following a vegan diet, and knowing that the animals used in the production of this food are either grass fed, free roaming or coming from sustainable sources is an absolutely huge factor for me in why I chose this food.
It is rated 97% for my dog on Allaboutdogfood.co.uk which is pretty much unmatched.

All the other foods rated as highly as Naturaw Forage are even more expensive so this is not at all a problem to me as I know that I am getting food that is worth every penny. However, I sometimes struggle to buy this food as it is a higher price than I can pay a lot of the time, but any time I can afford it I will get it for my dog and I notice such a difference in her. Her coat is so shiny, she is so calm and content and she is so happy in herself and lacks so much of her anxious tendencies (she's a border collie).
It may seem weird that I can say this, but I have tried her on other relatively highly rated foods (87%) that are on the market that are slightly cheaper when I can't afford to buy Naturaw Forage, and it really is a noticeable difference in her demeaner.

She is a real foodie, so I can't say whether she prefers this to other raw foods but she definitely loves it!
There are a variety of different flavours to try, I personally buy a selection of all of them for my pup and she loves every one.

I have only one fault to mention and that is that the film has to be cut instead of peeled away which can sometimes be a nuisance with resealing it when storing it in the fridge. But this is such a small fault that it was barely worth mentioning and doesn't change how highly I rate this food and the company for all of their considerations into every aspect of this food.

I also cannot comment on the delivery service or ordering of this product as I buy from a local pet store that stocks it. However, I have ordered from the site in the past and had absolutely no issues at all, I was always informed of any approaching holidays and their cut off dates for deliveries etc which I appreciated.

Thank you Naturaw so much for making feeding my dog the perfect diet completely guilt free for me.
And thank you for having such a unique and powerful ethos in the raw food industry, it's appreciated heavily by myself and I'm sure so many others.

21 september 2026
Review zonder uitnodiging
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Antwoord van Naturaw

Thank you so much for taking the time to leave such a thoughtful and detailed review! It means a huge amount to the whole Naturaw team to hear how much you value not only the food, but also the care we put into our ingredients, sourcing and reducing plastic wherever possible.

We’re especially delighted to hear that your pup is loving her Naturaw and that you’ve noticed such a positive difference in her.

Thank you for choosing to support Naturaw and for sharing your experience — we really appreciate it! 🐾

Beoordeeld met 4 van de 5 sterren

Packaging issue

Very pleased with the quality of the product and speed of delivery after order. However have become very frustrated with packaging. Used to be able to easily lift one corner to remove internal packaging from cardboard container. That rarely now is the case with countless boxes ending up to landfill!

1 september 2026
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Antwoord van Naturaw

Thank you for your review - we're glad to hear you're pleased with our product quality and delivery speed.

We also appreciate your feedback regarding the packaging, however there is no need to remove the liner from the tray - the entire tray, including the liner and film lid is 100% plastic free and is fully recyclable and home compostable.

Beoordeeld met 4 van de 5 sterren

Abbie, in active afternoon customer engagement ,addressed my struggles to place an order .I managed to do this today, September 22nd ,as my dog loves these raw food packs.

Active engagement with me in the afternoon when Abbie from Customer care came into an engaged conversation with me, the company tried to address what appear to be computer glitches, where the chat pink cloud attempts to address my ordering struggles had failed in the morning. With perseverance, though I never did receive, for some reason , the invoice Abbie made for me on either email address they use , this morning, I was able to place an order for these excellent products.
I am therefore, updating my review , where I have never given less than 5 *****for products, as Abbie has gone the extra mile to try to help me . I believe that some site issues may work better for regular subscriptions, but currently I have been using one off orders as regular ones don't fit in with my life pattern at present .
I have managed to submit an order this am ,using the site. All is well . AS Hants.

21 september 2026
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Antwoord van Naturaw

We appreciate you taking your time to update your review to reflect the assistance you received from our team - we are thrilled you have now successfully placed an order!

We’re very sorry to hear you had difficulties placing your order and completely understand how frustrating this must have been, particularly when you’ve previously been so happy with both our products.

We’re a very small team and, unfortunately, we don’t have a telephone customer care line, or text service, so we are unsure which numbers you may have tried to contact us on. However, I can see that our team responded to all four of your messages promptly, within 15 minutes on each occasion, and we also created a manual order for you and sent over a payment link to make the process as easy and quick as possible.

Thank you again for your kind comments about the product — we’re pleased to hear that these have previously met your expectations, and we hope we can provide you with a much smoother ordering experience going forward.

Beoordeeld met 5 van de 5 sterren

Great company to deal with.

Great company to deal with.
The raw food for our dog is top quality.
Thankfully, I've found a local stockist so I don't need to order online.

10 maart 2026
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Antwoord van Naturaw

Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re pleased with the quality of our raw food and that you’ve found a local stockist nearby.

Beoordeeld met 5 van de 5 sterren

I am thrilled to have found this…

I am thrilled to have found this company and they're really good dog food. It is truly good, great ingredients, nutrition is high on their menu . MY SIX (ONLY SIX!!) absolutely devour this food with gusto and delight. Service is fantastic and I am very very pleased with how they enjoy it, and excuse the next bit - what comes out the nether region is PERFECT. Hope thats ok to say - I think its extra OK.

1 september 2026
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Antwoord van Naturaw

Thank you so much for such a fantastic review! We’re thrilled to hear that all six of your dogs are devouring their food with such gusto and delight!

We’re passionate about providing nutritious food that dogs genuinely love, so it means a lot to know that you’re so pleased with both the food and our service.

Thank you for choosing Naturaw and for taking the time to share such wonderful feedback!

Beoordeeld met 1 van de 5 sterren

Bad customer service

Hiding options to cancel, awful AI customer service, unable to manually remove a £2 bag of treats I never ordered in the first place, annoying points schemes with messages warning you not to cancel items, very unfriendly company.

1 september 2026
Review zonder uitnodiging
Logo Naturaw

Antwoord van Naturaw

We’re sorry to hear that you’ve been left feeling frustrated by this experience. We understand how disappointing it can be when you feel you haven’t been able to easily make changes to your subscription.

For clarity, customers can remove items from their subscription at any time through their account page. We’re sorry if this option wasn’t clear or easy to find on this occasion.

A member of our Customer Service team has also contacted you directly to explain the changes to your subscription and the options available, including offering to remove the treats from your subscription. We have since followed this up via email with yourself with further guidance and, as requested, have now removed and cancelled the treats.

We’re sorry that our service didn’t meet your expectations on this occasion. We appreciate you sharing your feedback and will take your comments on board as we continue to improve the experience for our customers.

Beoordeeld met 5 van de 5 sterren

Great food

Great food, arrived frozen, very happy dog!

7 augustus 2026
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Antwoord van Naturaw

Thanks for choosing Naturaw and for taking the time to share your experience - we’re delighted to hear the food arrived frozen and, most importantly, that you have a very happy dog! 🐾

Beoordeeld met 5 van de 5 sterren

My dogs love all of the recipes.Easy…

My dogs love all of the recipes.Easy site to order from and delivered on time

12 augustus 2026
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Antwoord van Naturaw

It’s great to hear that you find ordering easy and that your deliveries are arriving on time. Thanks for choosing Naturaw!

Beoordeeld met 1 van de 5 sterren

If anything goes wrong with Naturaw…

If anything goes wrong with Naturaw there is no phone number just a bot to speak really disappointed and lost over £50 worth of good as unable to contact them.

19 augustus 2026
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Antwoord van Naturaw

We’re very sorry to hear that you were disappointed with your delivery experience and appreciate you taking the time to leave your feedback.

We’d like to clarify that our Customer Care team did have conversations with you regarding the issue, and we also provided an additional contact email address to you for any future queries. The address provided when the order was placed was incorrect and we are unfortunately unable to make changes to the delivery address once the parcel has already left our warehouse.

We appreciate how frustrating this situation must have been. As a gesture of goodwill, we offered a large discount towards a replacement order, although this offer has not yet been accepted.

We’re sorry that we weren’t able to resolve this to your satisfaction and appreciate your feedback.

Beoordeeld met 5 van de 5 sterren
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Antwoord van Naturaw

Thank you so much for your 5-star review! We’re delighted to hear you’re happy with both the product and our service. Your support means a lot to the whole Naturaw team! 🐾

Beoordeeld met 5 van de 5 sterren

Naturaw is the best!

From the food itself, to the product packaging and the delivery boxes, I think Naturaw is hands down the best available.

6 augustus 2026
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Antwoord van Naturaw

Thank you so much for such a fantastic review! We’re absolutely delighted to hear that you’re impressed with everything from the food and packaging through to the delivery boxes. We put a lot of care into every part of the Naturaw experience, so your kind words mean a great deal to our team. Thank you for choosing Naturaw!

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