Absolutely love this company. Branding on point. Customer service any questions answered with an hour or so via email. Quick delivery. I don't mind paying more for high well fair grass fed animals. It... Toon meer
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Absolutely brilliant company! They use the best ingredients and their delivery times are always fast. Abbie in Customer Services always responds to me in a timely manner and is exceptionally helpful w... Toon meer
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Amazing company, love that the food is organic/free range human quality meat.Love the recyclable/compostable non plastic packaging. Lovely company to deal with- always respond to emails promptly and... Toon meer
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Very pleased with the quality of the product and speed of delivery after order. However have become very frustrated with packaging. Used to be able to easily lift one corner to remove internal packagi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription
Why Naturaw?
Geschreven door het bedrijf
- Exceptional raw dog food, with a conscience
- We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
- The highest rated dog food in the UK
- Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
- High welfare ingredients
- We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
- Plastic-free packaging
- No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
- Purpose led
- The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.
Contactgegevens
517-521 Avenue E East, Thorp Arch Estate, LS23 7EG, Wetherby, Verenigd Koninkrijk
- woof@naturaw.co.uk
- www.naturaw.co.uk
4,7
Uitstekend
1K reviews
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The best raw food on the market
The best raw food on the market. We tried several brands before and we were often disappointed with the quality or with the amount of plastic we produced.
Our Labrador loves the raw food from Naturaw, and her coat health has improved significantly, despite she is only eating 30% raw and 70%kibble. I also really appreciate that we are not producing more plastic waste with it. It’s pricey but I rather pay for a product with quality and ethics.
2 juli 2026
Review zonder uitnodiging
Antwoord van Naturaw
Thank you for your fantastic 5-star review!
We're so pleased your dog is enjoying our raw food. It’s wonderful to hear that our recyclable, plastic-free packaging is also making a difference - we're grateful to have customers who value this too.
We look forward to receiving your next order!
Cancelled ALL customer orders with no notice but still taken payment
Food is great but not the price increases , the use of AI and especially cancelling all orders with no notice. Oh and you still remembered to charge me for the order!
I’ve been a subscriber for years but highly likely to change due to all orders being cancelled. my dogs will run out of their usual food this week through no fault of my own and my personal circumstances make it difficult for me to get more naturaw from a supplier.
22 juni 2026
Review zonder uitnodiging
Antwoord van Naturaw
We are very sorry that we've had to suspend all courier deliveries this week due to the extreme temperatures forecast across the UK. We completely appreciate that this may cause inconvenience; however, our priority is ensuring that orders arrive in perfect condition, and there is a significant risk that this would not be possible during the current weather conditions.
An email was sent to all customers on Monday afternoon advising of the upcoming delays, giving as much notice as possible so that alternative arrangements could be made where necessary.
From the communications you've had with our team, they have offered a couple of solutions, one of which being a local Naturaw stockist which offers same-day deliveries in your area.
We appreciate your support and custom over the years.
Love Naturaw
Love Naturaw! The original lucky dip bundle is a winner for Rodger and we have a regular subscription so it means we never run out of food.
1 juni 2026
Antwoord van Naturaw
We are so happy to hear that Rodger loves the Original Lucky Dip Bundle and that our subscription service is working out so well for you both! We appreciate your kind words!
Good quality raw food and my lad loves…
Good quality raw food and my lad loves it, a higher prices raw food so I cannot feed just this product, I do wish I could !
2 juni 2026
Antwoord van Naturaw
Thank you for your wonderful review! We're so pleased to hear your dog loves our raw food. There's nothing better than hearing about happy mealtimes. We truly appreciate your support and can't wait to continue providing meals your pup will love.
Been using Naturaw for a while now and…
Been using Naturaw for a while now and they are brilliant. Great quality, good customer service and my dog absolutely loves the food. She's been on it since a puppy and has grown into a healthy girl 🙂
2 juni 2026
Antwoord van Naturaw
We are so happy to hear that your dog is thriving on our food! We appreciate your kind words about our quality and customer service. Thank you for being a long-standing, loyal customer.
It’s rare that I leave a negative…
It’s rare that I leave a negative review …. The food is excellent and I have used nothing else for a few years. I have recommended the food across dog food forums religiously.
3 stars are given because the quality of the food has always been excellent,
Recently, Naturaw put up a Facebook post advertising a flavour which would be marketed under the Gay pride logo with profit donated to gay pride. Having no real interest in this, I commented that the flavour looked interesting but that I had no interest in the cause…. nothing derogatory, just that I had no interest .
After all, it’s dog food and I’m not gay, neither is my dog…had it been the Forgotten dogs of Turkey or another dog cause, I would have applauded and even have paid extra.
For this opinion, it appears that I’ve been banned from seeing any of their social media. I now feel forced to make a choice between a considered food option for my dog and their apparent disdain for me as a customer.
EDIT
Naturaw response below sees them double down on their decision to ban anyone who doesn’t wholeheartedly support their promotion… Bigotry is a one way street apparently and inclusion isn’t for everyone. I said nothing negative , literally -
“ Welcome recipe, no interest in gay pride however “.
So… Naturaw is still great food for your dog… the social media team… perhaps even the management team have little interest in the Customer it seems and even have an opinion on what you should and shouldn’t say.
11 juni 2026
Review zonder uitnodiging
Antwoord van Naturaw
We respect that not everyone will share our views but equally we are comfortable being open about our values including our support for the LGBTQ+ community and our desire to be an ally.
The socially responsible thing to do is support one of the most marginalised communities in society who are more likely to be subject to physical, verbal and sexual abuse.
Therefore showing our support is the right thing to do, you don’t have to be a member of that community
Airing your views on our social media platforms are not a human right, they belong to us - we have the right to hide content from there that doesn’t align with our views and marginalises any of our staff and customers who support or may be a part of that community.
If you don’t agree with something you see on social media, the best option is to just scroll by and ignore it. If you wouldn’t go out of your way to walk up to someone in the street and say something, then you should take the same approach on social media - it is not necessary or appropriate to share with everyone how you feel.
Take care.
Great selection box
Great selection box, excellent quality and delivery service. Hassle free ordering thanks 🙏
1 juni 2026
Antwoord van Naturaw
Thank you for the 5-star review! We're so pleased you enjoyed the Lucky Dip Bundle and found the ordering and delivery hassle-free. We really appreciate your support! 😊
Amazing food
Amazing food, streets ahead of the rest. Dogs health and coat is immaculate. Brilliant service too.
18 mei 2026
Antwoord van Naturaw
Thank you for your wonderful review! We're delighted to hear your dog is thriving and that you've noticed such a positive difference in their health and coat!
Antwoord van Naturaw
We're delighted to hear your dogs love their Naturaw food and that you consider it the best raw food around! 🐾
Disgusting response from company after the food arrived not fit for purpose
We have been customers of naturaw for many years however after the experience regarding our last order we will definitely not be purchasing from them again. Our order arrived completely defrosted and not even cold, when we contacted them they first blamed us for not ordering a full box, on this occasion we could not afford a full box,as apparently the full boxes stay frozen for longer this response was absolutely disgusting they are suppliers of raw food in no way at all should it matter how many boxes you order it is their responsibility to ensure the food arrives in the condition it is supposed to. We sent numerous pictures clearly showing the trays full of blood and they said the food was fine, yes you can refreeze raw food but only if it has been maintained at fridge temperature and this clearly hadn't and there was absolutely no way that I was going to take the chance of feeding my dog this. The company still wont take any responsibility or refund our money so I will be taking this matter further
UPDATE: as seen in naturaws response to this review they have now taken responsibility for the state the order arrived in and explained that the original response given to this complaint was a misunderstanding as they thought the pictures we sent to them had been taken the following day after the order had been left out of the freezer overnight. They have very kindly offered to send us a full box of food and treats for both my dogs for free to make up for the inconvenience caused
3 juni 2026
Review zonder uitnodiging
Antwoord van Naturaw
Thank you for your feedback. We are genuinely sorry that your order arrived in a condition that caused concern and that our initial handling of the situation left you feeling disappointed.
As a valued customer of over three years, with no prior issue of any kind, we were keen to resolve this matter directly with you and following our discussions we reached an agreement.
We appreciate the opportunity to have addressed your concerns and are pleased that we were able to reach a resolution together and continue a relationship providing your dog with a quality diet. The outcome, and our efforts to put things right are not reflected in your current review, we would be grateful if you would consider updating your review to include your satisfaction of the resolution.
Thank you for your custom over the years and for giving us the opportunity to resolve this matter.
Great food
Great service, great food my dogs been on it for last few years, he's 11 now and supper healthy, lovely coat, clear eyes. Everyone comments on how healthy he looks for his age. Highly recommend this food. I feed various flavours of the forage range.
19 mei 2026
Antwoord van Naturaw
Thank you so much for your wonderful review and for trusting us with your dog's nutrition for the last few years.
We're delighted to hear that, at 11 years old, he's thriving - there's no better compliment than hearing that people regularly comment on how healthy he looks for his age!
It's also great to know he's enjoying the variety of flavours in our Forage range. Thank you for your recommendation and for being part of our community! 🐾
This company is fab
This company is fab. I have never had any problem with them, their products or their deliveries. They did recently change their web interface which is now a bit clunky (harder to use than before) but I put up with it because the product is so great.
13 april 2026
Antwoord van Naturaw
Thank you for your kind review and continued support. We're delighted to hear you've had such a positive experience with our products and deliveries.
Please don't hesitate to contact our team (woof@naturaw.co.uk) should you require any assistance.
Thanks again for choosing Naturaw!
High quality food
My 5 yr old spaniel has been on Naturaw Taster boxes for nearly 2 years and loves them. He’s happy and healthy and looks forward to his meals. The meals are 100% meat, and I supplement with raw broccoli, carrots etc here and there, but I’m happy with meat being the bulk of his diet. He has no health, skin or ear problems and his teeth are great, which I attribute to his high quality diet. We’ve tried other raw food brands before, and he has gone off them quickly, so this seems to hit the spot for him. I also like the company’s ethos, with high quality sustainable meat and biodegradable packaging.
11 mei 2026
Antwoord van Naturaw
We are so pleased to hear your Spaniel is thriving on our Lucky Dip (Taster) Boxes and enjoys meal times!
It's wonderful that our food keeps him healthy, and we appreciate your kind words about our ethos and packaging!
Both of my dogs have enjoyed Naturaw…
Both of my dogs have enjoyed Naturaw original food for the last 6 years. I love the quality and ethical sourcing of the meats, the variety of proteins, the compostable packaging and quick , reliable delivery. Overall great value for money.
21 mei 2026
Antwoord van Naturaw
We're so happy to hear your dogs have enjoyed our food for six years!
We truly appreciate your kind words about our quality, ethical sourcing, packaging, and delivery. Thank you for your wonderful feedback!
Delivered by DPD so the raw meat is not refrigerated!
This company was suggested to us, but as we are in the catering business,
I was a little reluctant that it’s delivered by DPD ( not refrigerated) concerns me a lot, and reading on their website that if there is a problem with delivery you’d need to contact DPD. If the order doesn’t arrive and you’re waiting on food what happens??? You’re then without your supply.
Their customer service is via a chat online.
I’m very dubious to transfer to this company!
19 mei 2026
Review zonder uitnodiging
Antwoord van Naturaw
Hi there,
As a company dedicated to producing high-quality food and delivering excellent customer service, we’re naturally disappointed to receive a 2-star review from someone who has not yet placed an order or experienced our products firsthand.
We’d really encourage you to speak directly with our Customer Care team rather than relying on online chat discussions, as they’ll be able to answer any questions and hopefully put your mind at ease. You can contact them anytime at woof@naturaw.co.uk.
We’re proud to have over 1,000 5-star reviews from our customers, along with a highly rated score on All About Dog Food, which reflects the quality of both our products and service.
If there were ever any delivery concerns, our Customer Care team would be on hand to help resolve them quickly. Alternatively, if home delivery isn’t suitable for you, our products are stocked in over 200 stores nationwide, and you can find your nearest retailer using our store locator map here - https://www.naturaw.co.uk/pages/find-a-stockist
As you have not yet placed an order or experienced our products directly, we would respectfully request that you consider removing your review until you have had the opportunity to try Naturaw for yourself. As we are sure you can relate, this kind of review can be damaging to a small company such as ourselves.
Amazing dog food as always
Amazing dog food as always.
My dog loves your food. Easy ordering, easy delivery!
24 oktober 2025
Antwoord van Naturaw
Thank you for your 5* review!
We're thrilled to hear your dog loves the food and that you've found both the ordering process and delivery easy and hassle-free.
great service good delivery food…
great service good delivery food packaged brilliantly and dogs enjoyed it!!
11 mei 2026
Antwoord van Naturaw
We're delighted to hear you're happy with the service, delivery, and packaging—and even happier that your dogs enjoyed the food. Thanks for your support!
Antwoord van Naturaw
Thank you for your great review! We're so pleased to hear you're happy with our service and that your dogs love the food!
I cannot get to cancel when we do not…
I cannot get to cancel when we do not need the food at a specific time !!!
11 mei 2026
Antwoord van Naturaw
We’re sorry to hear about your frustration with your subscription. Customers are able to manage and cancel subscriptions directly through their customer account, we also send an email at the time of subscription setup confirming the subscription details and how it can be managed.
As soon as we received your request, your subscription was cancelled for you.
If there’s anything further we can help with, please feel free to contact our support team directly on woof@naturaw.co.uk
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