Pier insurance Reviews 

Very quick to respond and very informative? lovely service I'm more than happy.

Excellent service and speedy service too. Thank you very much. Would definitely recommend your services

Prompt and constructive reply from Susan.

Zayd and Susan couldn't have been more helpful in assisting me to update my policy

I recently had to make a claim with Pier Insurance after losing my MacBook, which I originally got through Raylo. From start to finish, the entire process was incredibly smooth, efficient, and hassle-free.

I wasn’t very familiar with how the claims process worked, but the team at Pier Insurance was absolutely fantastic. They were kind, respectful, and extremely helpful, guiding me through every step with patience and professionalism. What impressed me the most was the speed of their service—from the moment I submitted my claim to the resolution, it didn’t even take a full day!

A special mention to Lee, the case handler, who was an absolute gentleman. He handled everything with great care and made the experience stress-free. His professionalism and kindness truly stood out.

I’m beyond grateful for the exceptional service and highly recommend Pier Insurance to anyone looking for reliable coverage. A huge thank you to Lee and the entire team for their outstanding support!

TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority.

Ticket plan on their website advertise as the leading brand in the ticket brand insurance sector.

However when making a claim they state

“Please note, for the avoidance of doubt, TicketPlan is a Refund Promise offered by our partner ticketing companies. It is specifically not an insurance contract; we are the Administrators of that facility. It is our understanding that this matter falls outside the remit of the Financial Ombudsman Service, however, that does not mean our standards are any different”

Very quick response and very polite. Outstanding

Susan was an excellent operator and very helpful.

I think Natasha her name very helpful

I just wanted to take a moment to thank Susan from support team for the fantastic job she did assisting with my insurance policies. Your professionalism, attention to detail, and clear communication made the entire process seamless and stress-free.
Your efforts truly stood out, and I deeply appreciate your dedication and expertise. Thank you again for your excellent work! I recommend Loveit.com insurance.

Policy Upgrade: I contacted LoveitCover to upgrade the policy for my new mobile. Susan helped make the experience very easy. Customer service excellent.

Almost immediate response from Susan

It’s the 3rd time I have to deal with this company through Raylo and every time is better than the last. Charlotte has been fantastic and sort out my case in 1 day! Only if all companies were like this one

Great service and friendly staff to deal with, both on the phone and by email. Really helpful sorting a 2nd policy for a phone

Had phone insurance for a few years now, always had great customer service and no issues when I needed to make a claim.

Very prompt responses by Susan to my emails about my phone upgrade

I have been with pier insurance with a number of years.i have had to claim in the past and was always dealt with in a professional and efficient manner. Thankfully strong phone covers have been invented so less claims but in any event I always make sure I am covered with Pier Insurance . I Always have found the company great to deal with. When I upgrade my phone the staff make it so easy to update my details. Susan on this occasion was so quick to reply so efficient and so professional.

All staff are really helpful, Jordan, Tash and Susan - big thanks for sorting out my phone insurance. They gave me time to look at other options but this one was the best for me.

Seamless and professional. Very quick to respond to any queries & questions.