Property was excellent but having trouble getting our £250 deposit returned! When contacting them they just say it has been released and to contact our bank. It is now well over 2 weeks and no commu... Toon meer
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This apartment in Applewood Mill Road was simply superb. So comfortable, close to so many Supermarkets like Tesco, Iceland and restaurants to eat like Pizza Hit , Doner kebab. The rooms were very clea... Toon meer
Bedrijf heeft geantwoord
We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was qui... Toon meer
Bedrijf heeft geantwoord
We have been using Pillow Partners to manage our properties in Ayrshire for the last 4 years. Edith Clark has been our point of contact from day one and is extremely helpfully and puts our minds at ea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Serviceaccommodatie
- Vakantieaccommodatie
- Vakantiewoning verhuurbedrijf
- Eigendomsbeheerder
- Appartementverhuur voor korte termijn
Geschreven door het bedrijf
Pillow Partners are the UK's leading social impact short term rental company. We ensure every stay with us is linked to doing good for communities.
Contactgegevens
Centre of Excellence, 15 Durham Street, G41 1BS, Glasgow, Verenigd Koninkrijk
- 01292434654
- info@pillowpartners.co.uk
- pillowpartners.com
3,9
Goed
771 reviews
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great Service
Well organized business stay, great support by Danielle with the booking!
27 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Jonas,
Thank you for your kind review! We're thrilled to hear that you had a well-organized business stay and appreciated the support from Danielle with the booking. Your positive feedback means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Kayla,
CX Team
Very good
Good price, good location, very good customer service, overall a very good experience.
8 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Ashmar,
Thank you for your wonderful review! We’re delighted to hear that you had a very good experience with us. Your kind words about our pricing, location, and customer service mean a lot to our team. We look forward to welcoming you back for another great stay soon!
Best regards,
Kayla
We stayed at st Helens property
We stayed at st Helens property, it was a lovely place
24 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Alex,
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at St. Helens property. It's wonderful to know that you found it to be a lovely place. We hope to welcome you back soon!
Best regards,
Kayla,
CX Team
Paid in full booking cancelled and customer not even told
I booked an apartment in Dundee for my daughter’s graduation last week deposit paid in February and full payment taken from my account in May. Got a message from pillow partners 5 days before booking saying card declined messaged and they promptly said it was a mistake and all good. Day before message for details to get into property no reply so phoned in morning and left message got call back an hour later to say my booking was cancelled as they had taken another booking and people were in the property for a week. No offer of other accommodation ruined what would be the culmination of 6 years study. Pillow partners couldn’t have cared less. Customer service was shocking just kept saying “ sorry there is nothing we can do and we will refund you by tomorrow “ which was no use to my family. Accommodation in Dundee was very scarce and even last minute hotel rooms had tripled. So thanks pillow partners
20 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Joan,
I am deeply sorry to hear about your recent experience with our property in Dundee. I understand the frustration and disappointment this caused, especially during such an important occasion as your daughter's graduation.
It is clear that we failed to provide the level of service you deserve. The miscommunication and lack of timely responses are unacceptable, and I apologise for the inconvenience and stress this situation caused for you and your family.
We are reviewing our processes to ensure that such an incident does not occur again in the future. I understand that a refund does not make up for the disruption and disappointment.
Please accept our sincere apologies.
Best regards,
Kayla,
CX Team
The accommodation was exactly what was…
The accommodation was exactly what was advertised. A lovely place to stay for myself and two other engineers. Spacious and comfortable, with all the amenities you’d expect. I’d definitely recommend it to anyone wanting to stay in that area.
28 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear SCI Management,
Thank you for your fantastic review! We're delighted to hear that the accommodation met your expectations and provided a comfortable stay for you and your colleagues. It's great to know that you found the space and amenities to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back if you find yourself in the area again.
Best regards,
Kayla,
CX Team
We booked Dovedale Lodge for our son…
We booked Dovedale Lodge for our son who is 3,,and what a delight this lodge is set in,,beautiful surroundings,,very quiet very well maintained grounds,,it even has a swimming pool...The lodge is fantastic inside, beautifully laid out,,we could see our son from every corner,,
You really do have to see it to fully appreciate how beautiful it is,and it's location..Thankyou.
19 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Mark,
Thank you so much for your wonderful review! We are thrilled to hear that you and your family, especially your son, enjoyed your stay at Dove Lodge. It's great to know that the beautiful surroundings and well-maintained grounds added to your experience. We're glad you found the layout of the lodge to be fantastic and convenient for keeping an eye on your little one. Your kind words mean a lot to us, and we truly appreciate your recommendation. We hope to welcome you back for another delightful stay soon!
Kind regards,
Kayla,
CX Team
Fantastic stay for myself and my mates
Fantastic stay for myself and my mates. Great place for the four of us, really enjoyed it. Had great fun playing pool and table tennis and great living area space with a lovely kitchen too. We only planned to stay there in the evenings but because it was such a good place to stay we ended up watching the football and ordering food in. Would highly recommend for families or groups of friends
14 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Jack,
Thank you so much for your fantastic review! We're delighted to hear that you and your mates had such an enjoyable stay. It sounds like you made great use of our amenities, and we're glad the living area and kitchen added to your experience. It's wonderful to know that our place made your evenings so enjoyable that you chose to stay in and watch football together. Your recommendation means a lot to us, and we hope to welcome you back for another great stay soon!
Best regards,
Kayla,
CX Team,
Pillow Partners
Lovely house
Lovely house , lovely communication with the staff.
7 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Isabelle,
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and that our staff's communication met your expectations. We hope to welcome you back soon!
Kind regards,
Kayla,
CX Team
Edith, what an absolute star 🤩
Edith Clark from Pillow Partners has been phenomenal, an absolute fountain of knowledge and expertise. She has helped us every step of the way with guidance, advice and recommendations for tradesmen and everything else we needed to become fully compliant. Then when we were confronted with objections from our neighbours which halted our licence application she remained positive and even came to our panel day, which in itself was a daunting experience. She conveyed professionalism which reassured the panel and our licence was granted.
We cannot thank her enough.
15 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Andrea,
Thank you so much for your glowing review! We are thrilled to hear about your wonderful experience with Edith Clark from Pillow Partners.
Edith truly is an exceptional member of our team, and we're delighted that her knowledge, expertise, and dedication have made such a positive impact on your journey to becoming fully compliant. It's great to know that her guidance, advice, and recommendations were invaluable to you.
We understand how challenging it can be to face objections and the licensing process, and we're glad Edith could support you through this. Her professionalism and positivity are indeed reassuring, and we're pleased to hear that she could contribute to the successful granting of your license.
Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to Edith. Thank you once again for sharing your experience!
Kind regards,
Kayla,
CX Team
Excellent stay at cottage house mews
Stayed at cottage house mews in Matlock bath June 7 for 2 nights . Pillow partners were fantastic excellent customer service very friendly and helpful. Cottage house mews was in the perfect location and it was as it said it was in the description very clean very spacious . The Communication will pillow partners were very good and we will definitely book with them again and definitely stay at cottage house mews again .
7 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Claire,
Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay at Coach House Mews in Matlock Bath.
We're glad that you found our customer service friendly and helpful, and that the communication met your expectations. It's great to know that you enjoyed the perfect location and that the property was clean and spacious, just as described.
We appreciate your kind words and are thrilled to hear that you plan to book with us again and stay at Cottage House Mews in the future. We look forward to welcoming you back soon!
Best regards,
Kayla,
CX Team
We had a very pleasant stay at…
We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was quickly dealt with as soon as we raised it. Absolutely loved the location as well. Would definitely go back and have already recommended to friends who are looking forward to book their next holiday!
30 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Mrs Satheesan,
Thank you for taking the time to share your experience! We are thrilled to hear that you had a pleasant stay at Ashbourne Heights.
We're glad that our team at Pillow Partners could provide you with the necessary information and support throughout your stay. It's wonderful to know that any issues you encountered were promptly resolved to your satisfaction.
We're delighted that you loved the location and appreciate your recommendation to your friends. We look forward to welcoming you back for your next holiday and to hosting your friends as well.
Best regards,
Kayla,
CX Team
Great customer service!
I had a great experience with Pillow Partners, after booking I received a call from the team to make sure I had everything I needed and to give me check in instructions which were easy and clear to understand. Excellent customer service.
6 juni 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Josh,
Thank you for your kind review! We are delighted to hear that you had a great experience with Pillow Partners.
Our team takes pride in providing excellent customer service, and we're glad that the call to ensure you had everything you needed and the clear check-in instructions contributed to a positive experience.
We appreciate your feedback and look forward to assisting you with your future bookings!
Best regards,
Kayla,
CX Team
Service
Having just purchased an asset to let out in Ayr I entrusted Edith from Pillow Partners to look after the set up in readiness to rent.
Highly engaging, proactive and works at a pace to get things done. Excellent service so far 👏
Roscoe Real Estate. Donna Kerr
25 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Thank you so much for your positive review, Donna! We're thrilled to hear about your excellent experience with Edith from Pillow Partners. It’s wonderful to know she has been highly engaging, proactive, and efficient in setting up your property for serviced accommodation. We look forward to continuing to provide you with top-notch service. Thank you for entrusting us with your property!
Best regards,
Kayla,
CX Team,
Pillow Partners
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!
UPDATE:
The number didn’t work as I originally said!
Thank you for your email admitting you’d missed my email but have now found it.
And thank you for the prompt refund.
Such a shame I had to threaten to get my money back and get an admission of fault!! Unlike your comment below 😉
I booked through booking.com a place for my cousins birthday in July.
Pillow partners took £193 deposit from me last September.
Unfortunately I had to cancel the booking in January……I’ve not had my refund back!
I emailed with no response……their phone number doesn’t work either.
My bank have raised a dispute as that’s the only way to get my deposit back as they clearly are ignoring me.
AVOID AVOID AVOID!!
23 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Jane, can you let us know which property you stayed at please? I would like to resolve this for you 😊
Unfortunately, I wasn't invited to your cousin's birthday 🥲 so I don't know where you stayed.
FOR OTHERS READING THIS REVIEW
The phone number definitely does work (in fact it is right next to where you click to write a review!)
Oh, and we 100% don't steal money from people, you have my word on that 😃
Scott, Founder and Uninvited Party Guest Champion 2024
What a team at Pillow Partners
What a team at Pillow Partners, doing amazing things. Helping the people and animals who are in need aswell as giving people an opportunity to help the people who are in need. Can't wait to see it grow!
17 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Chan,
Thank you so much for your enthusiastic review! We're delighted to hear that you're impressed with the work our team at Pillow Partners is doing. Your encouragement means a lot to us, and we're excited to grow and continue making a positive impact together. Thank you for your support!
Kind regards,
Kayla,
CX Team,
Pillow Partners
Excellence all round
Visited the Pillow HQ recently, which houses the Serviced Accommodation Centre of Excellence and the Safe Havens charity centre.
The facilities are superb and well thought out. All of the staff here are supportive, dedicated and a pleasure to be around, providing any help or support needed.
Thank you.
17 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Darrell,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience visiting Pillow HQ, our Serviced Accommodation Centre of Excellence, and the Safe Havens charity centre. It's great to know that you found the facilities superb and appreciated the dedication and support of our staff. Your kind words mean a lot to us, and we're grateful for your support. Thank you for taking the time to share your experience!
Kind regards,
Kayla,
CX Team
A company that stands out for its social impact
A company that stands out for its social impact efforts. Through its dedicated own charity Safe Haven, the company has been able to support various social causes and this has had a tangible and positive impact on the lives of many individuals and communities, showcasing PillowPartners' commitment to making a difference beyond its core business operations.
18 mei 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Petra,
Thank you for your heartfelt review! We're truly honored to be recognised for our social impact efforts. At Pillow Partners, our commitment to making a difference through our charity, Safe Havens, is a core part of our mission. We're proud to support various social causes and positively impact individuals and communities. Thank you for acknowledging our dedication and support!
Kind regards,
Kayla,
CX Team
Jonathan
Unfortunately, arrived at our rental apartment to find it had not been cleaned from the previous departure. Contacted Pillow Partners and was asked to go for coffee. After a while we were contacted to say nothing can be done and they had contacted Booking.com to provide alternate accommodation. No follow up call to check we had been sorted. Also had to pay out for the replacement accommodation which cost more than original. Very unfairly treated given it was booked beginning of last year.
25 maart 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Good Afternoon Johnathan,
Very sorry to hear about your experience.
Could I ask you to reach out to us on guestresolutions@pillowpartners.co.uk
Thank you
Mark
Pillow Partners
If 0 stars was a option.
If 0 stars was a option.
Had to use this company for a security deposit, paid for the room on booking.com sent me to this company for a security deposit, they then took accommodation fee twice again.
Property had a leaking roof, booking.com agreed to a refund yet this company refuse to refund the money they had no right to take.
1st and last time my details ever go to this company.
21 januari 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
To whom it may concern,
Could you please send an email to guestresolutions@pillowpartners.co.uk with your booking information and contact details so that this can be investigated further.
Kind regards,
Kayla,
CX Team
Cute cottage
We had a very enjoyable stay. Easy access to cottage. Cottage was immaculate with everything you need. Ensuite shower was not working properly but did not affect our stay as there's a lovely bathroom on the ground floor. There is a water pipe type noise which is explained why this happens in the folder on arrival. Again this didn't bother us, it's an old cottage! Lots to do nearby. Would book again.
20 januari 2024
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Anika,
Thank you so much for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you had a very enjoyable stay and that the cottage met your expectations.
We appreciate your understanding regarding the ensuite shower issue and are glad to know that it didn't impact your overall experience, especially with the availability of a lovely bathroom on the ground floor. Your understanding of the water pipe noise is also noted, and we appreciate your positive attitude toward it. As you mentioned, the charm of an old cottage sometimes comes with its unique quirks.
It's fantastic to hear that you found the cottage immaculate and well-equipped with everything you needed. We strive to provide a comfortable and welcoming environment for our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.
Kind regards,
Kayla,
CX Team
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