Pillow Partners Reviews 771

Property was excellent but having trouble getting our £250 deposit returned!
When contacting them they just say it has been released and to contact our bank. It is now well over 2 weeks and no communication at all. Trading standards will be called ina couple of day if not resolved. Steer clear of this company

Great holiday accommodation in Barnstaple provided by Pillow Partners. The property was as described and exceeded my expectations.

On the other hand the booking process and overall communication was very poor.

1. The initial booking required card authorisation in US dollars. Whilst no money taken, it was very confusing.
2. Only after I'd formerly booked was I presented with booking conditions which was impossible for me to fulfil. Why wasn't these conditions upfront on the website? There followed long conversations with an overseas fulfillment centre who took over, I think, before 9am and after 5pm weekdays and after 12 noon Saturdays. The conversations were good or dire depending on the rep, and, at one point I was asked to copy my national ID card. Huh? Finally resolved, but still a delay whilst the website was updated.
3. I was promised contact during the first 24 hours to check everything was going smoothly. No contact
4. A damage deposit of £250 was earmarked on my credit card before the start of the booking. Two days after the conclusion it vanished. It reappeared a day later then subsequently vanished again - but at no time did I get a message to say that everything was left at the property to their satisfaction at the end of my stay, and the deposit was no longer needed.

Impossible to use tech. Tried 16 times to approve with bank page timed out, help!

I had a terrible experience in a property rented by pillow partners in Exeter and despite there being unsanitary conditions at the property (mould, pet hairs, overuse of air fresheners to try and hide the mouldy smell in the entire property, floorboards with gaps and in unsuitable condition, cockroach…) my complaints always met a polite but gaslighting answer and we weren’t offered alternative accomodation.

We have been working with Pillow Partners for some time now and our experience has been very positive. The company operates extremely efficiently and everything runs like clockwork. Communication is always clear and professional, which makes the working relationship smooth and straightforward.

One thing that really stands out is their reliability. Payments are always made on time without any issues, which is something we really value when working with a partner company.

On the rare occasion that something needs attention, their team deals with it quickly and professionally and ensures everything is resolved as soon as possible.

Overall, Pillow Partners are a well-run, organised and dependable company, and we would have no hesitation recommending them to others.

Cheers

Robert

We’ve worked with Pillow Partners for many years across a range of different projects, and they have always been a pleasure to work with. In our experience, they are professional, approachable, and clear in how they communicate. Payments have always been made properly and on time, and they’ve consistently been a reliable business to work alongside. We’ve valued the relationship over the years and hope to continue working with them for many years to come.

Pillow Partners do not pay on time to contracted cleaners. In fact the owners went way on honeymoon in December and didn't pay. This meant that no money was received for Christmas pay!!!!
It's absolutely disgusting. Cleaners are often the lowest paid out of everyone.

And it continues now into nearly March - with continued unkept promises of payment or not even responding at all.

It's disgusting that the owners post all over social media, but can't take the time to sort out their finances.

I know im not the only one it's happening to.

Disgusting company with absolutely morals and no respect for their contractors.

My husband let out a property with Pillow Partners and has not received payment for November lettings. Can't get hold of anyone to speak to anyone and getting ignored!

This company does not pay!! I'm still waiting for 2 months cleaning bill to be settled and its impossible to speak to anyone!! ....my cottage is currently needing cleaned but I will not be doing any further cleans until my bill is settled

I am a business that provides cleaning services to properties this company represents. Rory does not pay on time often 3 weeks late with no courtesy communication. Ignores messages, tells blatant lies in order to stall payment and wholly unprofessional upon calling for resolution. If he carries on like this he will lose all service providers as I presume im not the only one he is doing this to.

i'm a host with three properties .The bookings have been strong and up until September payments have made to us, rarely on time. We havent received payments for September , November or December .
local property managers are amazing but have been left in the dark and the MD is apparently on holiday

Pillow has been fantastic to work with—professional, reliable, and super efficient. A special thanks to Edith, who’s been outstanding. She’s responsive, detail-oriented, and truly cares. I feel confident knowing my property is in such great hands!

Speedy , efficient and caring.
Edith Clark is excellent and I would highly recommend.

We have been working with Pillow Partners as a sub contracted cleaning service for little under 2 years now, covering several properties. We are very happy with the level of professionalism and communication from the whole team but in particular our main point of contact, Edith Clark.
Edith is always more than happy to help us and is very proactive in listening and acting on any issues or suggestions we have.
The booking systems Pillow Partners use is very easy to follow, making the scheduling of our daily workload easy to manage.
We highly recommend Pillow Partners and Edith.

We have just welcomed new guests to our property. Yet again Tommy Wilson, our contact at Pillow, has gone above and beyond what we expected from him. Not only is he the greatest at finding us guests we can trust to look after our property, but he always takes the time to keep both parties informed about the lettings. We cannot thank him enough for his efforts and skills.

The Model of Honesty and Integrity

As I work for a charity, we have to assess all business people we work with to ensure they have integrity, so we understand their support is genuine and coming from the right place. I have known Liz for years through several networking groups and she has been an avid supporter of Positive Action in the Community and other charitable work. And I have seen firsthand how that honesty and integrity feeds into Pillow Partners. I would highly recommend Liz Anning and Pillow Lancashire; your property would be in safe hands.

⭐️⭐️⭐️⭐️⭐️
We’ve been using Pillow Partner for our Airbnb properties, and the experience has been nothing short of exceptional. Edith manages everything with true professionalism and efficiency — no issue is ever too big or too small. She handles every situation quickly and with great communication, which gives us complete peace of mind knowing our properties are in excellent hands.

Thanks to Edith and the Pillow Partner team, hosting has become completely stress-free. Highly recommend their services to anyone looking for a reliable and dedicated property management company!

Exceptional Support and High Standards from Pillow Partners
As an independent cleaner working with Pillow Partners, I am consistently impressed by their level of professionalism they make my job easy as they are great at keeping me organised
The company's commitment to high property standards is clear, which makes my job easier as the expectations for quality are always clearly defined. Scheduling is well-organized, and communication regarding check-outs and check-ins is always timely, ensuring I can manage my workload efficiently. Payments are prompt and accurate, reflecting a highly organized backend system.
A significant part of this positive experience is my relationship with Edith. Edith is an absolute star and makes the operational side of cleaning seamless. She is proactive, responsive, and incredibly supportive.
Edith is always available to assist. She consistently provides accurate and necessary information, allowing me to focus entirely on the quality of my work without administrative worries.

Working with Pillow Partners and having Edith as a point of contact feels less like a contractor arrangement and more like a true partnership. I highly recommend Pillow Partners

Ich hatte die ganz Zeit seit meiner Bestellung ein schlechtes Gefühl. Bezahlt vorab und überhaupt keine Versandinfos. Keine Antwort auf schriftliche Mailanfragen. Letztendlich kam die Bestellung an. Für bessere Verwertungen würde vielleicht eine umfangreichere Kommunikation helfen. Ware kommt aus den Niederlanden und dauert wohl etwas länger. Aber ich habe sie ca.3 Wochen nach meiner Bestellung erhalten.

I had a really positive experience dealing with Pillow Partners. I’m planning to let out a property for first time and wasn’t sure where to start. I spoke to Bryan and he was brilliant from start to finish — friendly, professional, and always quick to help with any questions. The whole process was easy and stress-free thanks to his support. Highly recommend!