Pillows.com Reviews 121

We stayed in a Holiday Inn recently and fell in love with thier soft pillows. When I asked the from desk about them, they gave me this website and said this is where we get ours. Bingo! We ordered and had them in a couple days! Best pillows around! We sleep so much better now!

The pillows are FLAT and not at all like any hotel pillow I've ever used, let alone a great quality feather pillow. I will never buy from your site again. These pillows were poorly represented by the site.

Pillows are great, and customer service and response time was fantastic when I had to make an edit to my order.

I received the pillow cover but it was not what I originally needed. I sent an email explaining my situation with no response. I would like to return it exchange. If someone could contact me.

Love the pillows!!!!

I received my order very quickly! Unfortunately, I did a poor job of choosing and the pillow won't work for me. I was sick for 2 weeks after I received it, so haven't returned/reordered yet, but shipping was amazingly fast!

I called to return my pillows and the rep hung up on me because I said I wouldn't be purchasing anything else from them. They refuse to mail me a return label as I don't have a printer. She told me since I don't have a printer, I have no right ordering online. Give me a break!

Love my pillow! Wish I would have known about the site sooner

We ordered two pillows, I didn’t care for one of them so I asked for an exchange and I got an answer the very next day and they sent me the one I needed and a free return label for the other I wanted to return. Very fast shipping and very friendly customer service.

Arrived on time -- I am very pleased with my order

The ordering experience and the delivery experience were seamless , no problems

I absolutely love these pillows everyone in my family wants one now!!

Love the pillows I ordered for my husband and I. Have not woken up with a headache nor sore neck!

Bought 2 pillows. Both were supposed to be exactly the same. One is almost flat. I've emailed the company twice so far without a response. No one answers the phone either. I paid $190 for the pillows and want my money back but the Pillows.com won't even respond!!!!

I was looking for a hotel pillow. Pillows.com came up in my search. The website looked real and the pictures were just what i wanted. After receiving the pillow I was not satisfied but I tried it out the first night.
Next day i called and asked to return it. No questions asked.
About a week later i received an email telling me i will be refunded $30. I paid $69.98.
I sent an email and was responded within 1 day with an explanation and pictures of stains and the tag was worn.
I ONLY HAD IT FOR ! DAY!!!!

DO NOT PURCHASE from this company

From bad customer service from the beginning to needing to return the pillow & having to go back & forth w/customer service to get a label, I will NEVER use them again. The pillow also was nothing like described

We purchased 4 pillows. They were not at all what he had hoped for so we did not even use them and sent them back. Pillows.com manufactured a small linear blood stain on one of the pillows that does not look like blood and retained and extra 30 bucks from our refund. AVOID AT ALL COSTS! I see another review where the exact same scam took place.

I ordered 2 pillows from Pillows.com. They were not comfortable at all, so I returned them. Their return policy says that they charge a $9.99 shipping fee to return items. However, Pillows.com kept $43.99. No explanation, no confirmation email, no order update in my online account. I contacted them but never got a response. Do NOT buy from Pillows.com.