I was hoping to get my meds on a roll so I didn't have to push the tabs out. I have quite painful arthritis in my hands. I realise my dose on a few tabs is 2or3 tabs but a conversation would have been... Toon meer
Bedrijf heeft geantwoord
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The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Toon meer
Bedrijf heeft geantwoord
Makes taking my medication so easy. I have had some small issues, hence only four stars. They have hopefully been sorted now. The app could do with being a bit better as it does not seem to work 100%.... Toon meer
Bedrijf heeft geantwoord
Ordered Maunjaro as new customer although it took around 10 days to organise as required additional information the communication was good and resolution was fast. Pilltime sent out my the injection... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Geschreven door het bedrijf
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contactgegevens
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Verenigd Koninkrijk
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Gemiddeld
24K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order very late but turned up on time…
Order very late but turned up on time excellent service thank you
19 maart 2026
Antwoord van PillTime
Hi Colin,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Antwoord van PillTime
Hi Natasha,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Antwoord van PillTime
Thank you Susan,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Started off really good then at…
Started off really good then at Christmas they only sent me half my meds meaning I ran out of my Asthma inhalers, then the past two months again only half my medication turned up. It takes so long to get through to them to deal with it so I have now stopped using them and gone back to my local pharmacy.
17 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Good Morning,
Thank you for your feedback. We apologise for the inconvenience you experienced with our service and understand your frustration regarding the part deliveries.
Using the information provided in your review, we cannot locate your PillTime account. We have requested further details from you so we can understand what happened.
We hope to hear from you soon.
Best regards,
PillTime Team
You were aware I had been in hospitals…
You were aware I had been in hospitals over the last five weeks or so as, to your credit, phoned me on the Wednesday last week and guided me to getting my GP to sign and send the prescription to you, which he did the same day.
This showed on the NHS app and is recorded.
My hospital supply of medicines ran out on the Friday.
I phoned PillTime on that Friday to be blatantly lied to say you'd only received the order that day and that it would be this week before the order was fulfilled.
This resulted in further consternation from everyone (except PillTime of course) in reordering a further seven day supply.
One item was not available locally and soI was without this for three days.
Eventually you got your act together and delivered.
I've als6 received an email from you with a reorder list. This wasn't even my list. Goodness knows whose list it was. Lwas alert enough not to respond to it.
My confidence i PillTime is at an all time low.
You are incompetent, uncaring, unprofessional and proven liars.
18 maart 2026
Antwoord van PillTime
Good Morning John,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced regarding your prescription and the subsequent delays, especially given your recent hospital stay. We're also concerned about the incorrect reorder list you received. We're looking into these issues to prevent similar situations from happening again.
Your feedback is valuable as we work to improve our service, as the service you have received is not the level of service we aim to provide for all customers.
Best Regards
PillTime Team
Always very helpful.X
11 maart 2026
Antwoord van PillTime
Thanks Diane,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Best wishes
Double check the deliveries, not always reliable
Unfortunately, I was told one thing on the phone and a different thing happened, so my elderly mom recieved the wrong medication in her pouches and I had to open every pouch and remove the incorrect pills. Also I was told that there was a problem with their system getting prescriptions a few months ago resulting in my moms medication being delivered a week late. I had to call 111 and collect emergency medication and buy a pill box and set out the meds for her until the pouches arrived. Which were then wrong, so I've had to keep trying to sort things out. I'm sure when it runs smoothly it would be an excellent service but make sure someone who knows what they are doing can double check everything, (times, meds) as mistakes are made.
13 maart 2026
Antwoord van PillTime
Good Morning Beverley,
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the medication and the delay, especially the incorrect medication in the pouches for your mum. We'll look into what happened with the prescription system and the pouch preparation process to prevent similar errors.
This is not the level of service we aim to provide to our customers, please be rest assured we will look into this for you and your mum.
Thank you for your feedback.
Best Regards
PillTime Team
1st delivery and they delivered…
1st delivery and they delivered everything that they was meant to.
17 maart 2026
Antwoord van PillTime
Thanks Steve,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Pilltime is a lot better than my previous supplier.
Pilltime does NOT use the ' Dossette Box ' system that I was used to with my previous supplier but due to some mistakes by my original supplier I decided to move to this company, ( pilltime ). The transfer went through my surgery comfortably. BUT, when I received my prescriptions it " stumped me " at first. They supply the meds in a roll bagged independently according to time of the day and and by which medication it was.
Initially this " threw me " but I quickly realised that it was a lot easier to use, and more efficient. Also when I phoned the company with a question, not only was it very quickly answered, but the staff member could not have been more helpful.
Am I pleased to have moved to Pilltime : YES DEFINITELY. WELL DONE to all of you, and thank you. Enjoy life. Bob S
17 maart 2026
Antwoord van PillTime
Thank you Bob,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Antwoord van PillTime
Thanks satasiya,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
The PillTime team are delighted to hear from you.
Many thanks
Swift delivery arrived within 24 hours
Swift delivery arrived within 24 hours, had voucher code for first order which helped.
19 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Hi Sarah,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
On time pre packed makes life and pill…
On time pre packed makes life and pill taking easy
17 maart 2026
Antwoord van PillTime
Dear Calum,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Many thanks
More difficult to order since app change
13 maart 2026
Antwoord van PillTime
Thank you Kathy,
Thank you for your 4.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Antwoord van PillTime
Hi Christine,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Packing concerns
Switched to them as I’m taking a GLP-1. No issues with prescribing and delivery came quick. But it’s the only time I’ve experienced the ice packs to not be cold or iced? They were just warm gel? I’m slightly concerned that it’s been left at a higher temperature than it should have been and therefore concerned my product won’t be effective
18 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Kim for leaving your feedback.
We would like to take the opportunity to look into this for you further but are unable to locate your account within the system with the information provided.
We have requested additional information from you please check your junk or spam folders for this request or you can email the team direct at wl.customerservices@pilltime.co.uk.
Kind Regards
The PillTime Team
Using pill time is quick and easy to…
Using pill time is quick and easy to use and your medication is delivered to your door and is ready to use
12 maart 2026
Antwoord van PillTime
Thank you Emma,
Thank you for your 4.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
Antwoord van PillTime
Hi customer,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
Antwoord van PillTime
Hi Bee,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
I've been waiting a week for a refund…
I've been waiting a week for a refund on an order they cancelled. They are not responding to my emails.
10 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Good afternoon Dan,
Thank you for taking the time to leave your feedback. We'd like to look into this matter further and help resolve the issue for you.
As we are unable to locate your account based on the information provided in your review, we have requested some further information from you via TrustPilot so that we can assist you with this. Please check your inbox and spam folder for our email, and we'll work to get this sorted as quickly as possible.
If you have any urgent concerns in the meantime, please don't hesitate to contact us via Live Chat from2pm-4:30pm Monday to Friday, by phone from 9:30-12:30-13:30pm-15:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for your patience.
The PillTime Team
Antwoord van PillTime
Dear Audrey,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
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