Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Toon meer
Bedrijf heeft geantwoord
Please ignore the negative reviews. I decided to try them after using AI to find the cheapest 5mg weightloss injection after being with another competitor. I completed the assessment with ease... Toon meer
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No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend thei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Geschreven door het bedrijf
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contactgegevens
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Verenigd Koninkrijk
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Gemiddeld
24K reviews
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Always efficient and remind you to…
Always efficient and remind you to order - just a great service.
1 mei 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Pilltime
Easy to set Up. all the work done for you.
Delivery was good too, arrived on time by Royal Mail.
All in all a very good service
1 mei 2026
Antwoord van PillTime
Dear Sue,
Thank you for your wonderful feedback. We’re so pleased to hear that you found the service easy to set up and that everything was handled smoothly for you. It’s also great to know your delivery arrived on time with Royal Mail.
Thank you for choosing PillTime! We really appreciate your support and are delighted that you’re happy with the service.
Best wishes,
Karen
The PillTime Team
Just started using the service
Just started using the service, simple to set up - so far so good!
30 april 2026
Antwoord van PillTime
Dear Mr Tilbury,
Thank you for taking the time to leave a review. We’re really pleased to hear that you found the setup process simple and straightforward. We appreciate you choosing PillTime and look forward to continuing to support you with your medication moving forward!
Best regards,
Karen
The PillTime Team
Very good service
Very good service , makes taking medication so much easier . Very Happy to Recommend this service.
11 oktober 2025
Antwoord van PillTime
Hello!
Thank you so much for your kind feedback and recommendation. We’re really pleased to hear that the service is making it easier for you to manage your medication; that’s exactly what we aim to do.
It’s wonderful to know you’re happy with the service, and we truly appreciate you taking the time to leave us a 5-star review.
Kind regards,
Karen
The PillTime Team
No contingency when delivery issues…
No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend their customer services as there doesn’t seem to be any urgency or a telephone number where you can speak to a real person.
1 mei 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear Mr Sachania,
Thank you for your feedback, and I’m sorry for the frustration caused with this delivery.
Following our investigation, Royal Mail has confirmed that the incorrect delivery process was followed for your order. As a result, we have offered a refund for the order.
As discussed with you yesterday, we will call you today with a further update on your case.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Karen
The PillTime Team
The delivery is within the time frame
The delivery is within the time frame. Keep up the good work
1 mei 2026
Antwoord van PillTime
Good afternoon Tapiwa Daivd, thank you for your review.
We’re really pleased to hear that your delivery arrived within the expected time frame. We're always striving to provide the best possible service to our patients, so it's very encouraging to know we're achieving that for you.
If you ever need any assistance or have any questions, please don't hesitate to get in touch with us – we're happy to help.
Best regards
The PillTime team
For ease of meditation getting pouched…
For ease of meditation getting pouched is the best thing that I ever done. With one hand not with feeling I was finding dispensing from original packaging and with the amount of medication plus time it was difficult with these pouches with all my medication throughout the day it’s easy just open & all the medication for that time (clearly marked) can be taken simple as 123
30 april 2026
Antwoord van PillTime
Good afternoon John Tabone, thank you for your review.
Thank you for sharing your experience with us. We’re really happy to hear that our pouch system has made taking your medication simpler and more manageable, especially given the difficulties you’ve been dealing with.
Your feedback means a lot to us and plays an important role in helping us continue to improve our service - thank you again for taking the time to leave a review!
Kind regards
The PillTime team
Great service and on time as always no…
Great service and on time as always no problems thanks pilltime excellent as always
30 april 2026
Antwoord van PillTime
Good afternoon Warren Welman, thank you for your review.
We’re delighted to hear everything arrived on time and that you continue to have a smooth experience with us.
Your feedback is very important to us as it helps us to keep improving our service. Should you require any assistance or have any questions, please do not hesitate to contact us.
Best regards
The PillTime Team
Great service
1 november 2025
Antwoord van PillTime
Good afternoon Simon Axford
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. If you ever need any assistance or have any questions, please don't hesitate to get in touch – we are happy to help.
Kind regards
The PillTime Team
Quick dispatch
Quick dispatch once everything was approved. There was an e-mail requesting more information and that was dealt with very quickly - within a few hours. Great service.
29 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Hi there,
Thank you for taking the time to leave this review. I’m really pleased to hear that everything moved quickly once approved and that our team was able to respond to your request for information within a few hours.
We know how important it is to keep things moving smoothly, so it’s great to hear that this was your experience.
If you ever need anything in the future, please don’t hesitate to get in touch. We’re always here to help.
Kind regards,
Karen
Business Manager
PillTime Pharmacy
Issues I thought would be done
Well for a start I was under the impression all my medication (6) in total in the morning 3 tablets (twice a day 7/8 hours apart) would all be in the pouches ready to take but in the morning you or put 3 different tablets in the morning pouch and this is the most important one as it gets me ready for the day .... The others are top ups if needed which I don't mind faking it from the boxes but I just did pill time to just to make it all ready prepped but I guess it's ok
24 april 2026
Antwoord van PillTime
Dear Patient,
Thank you for your message and for taking the time to share this with us.
I’m really sorry that your medication hasn’t been set up in the way you were expecting. You’re absolutely right, the aim of PillTime is to make things as simple and easy as possible, especially for your morning routine, so I understand why this has been frustrating.
From what you’ve described, it sounds like your pouch set-up may not currently reflect how your medication should be taken. We want to make sure everything is aligned properly so that your morning doses are prepared exactly as you need them.
To fully resolve this, a member of our team will call to review your medication and pouch setup with you. This will allow us to make any necessary adjustments and ensure everything is working correctly for you moving forward.
Thank you again for raising this with us, and we’ll make sure this is put right for you.
Kind regards,
Karen - The PillTime Team
Pill Time problems?
It must be nearly a year that I have been using pilltime and I cannot remember a time when I received my medication on time. I have a constant battle every month with pill time and my surgery both of whom seem to insist that the fault is not with them.
For the 3rd month in a row, I am out of tablets completely and I know the i will spin the next hour and a half speaking to both parties to find a simple resolution.
I find it hard to believe that a simple solution cannot be resolved by both parties where by they speak to each other and resolve this issue once and for all.
Having read the many reviews on social media It is a apparent that I am not the only person that is having these problems. It is apparent that many people that use these services are very old and frail and in many cases need their medication to keep them alive and although this appears to be a dramatic
It is a fact.
I understand that pill time are a business and are there to make money? But what is the cost going to be.
30 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Mal Lake for taking the time to leave your feedback.
We are very sorry to hear that you have not had the best experience, this is not the level of service that we aim to provide.
Unfortunately we are unable to locate an account with the information available so have sent a request for more information so that we can take a look into this for you. Please check your junk and spam folders as this can sometimes slip in there.
Kind regards
The PillTime Team
Very good..
I have received my prescription today, and I’m very pleased with my delivery. As always I received a first class service..
29 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear Victor,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you're satisfied with our service.
Our team is committed to ensuring your medications are dispensed efficiently and accurately, so it's very encouraging to know we're meeting your expectations. Should you require any assistance or have any questions in the future, please do not hesitate to contact us – we're here to help.
The PillTime Team
Antwoord van PillTime
Good morning Lesley Bullock,
Thank you for the fabulous feedback.
It is great to see people recieving the first class service we aim to provide.
We value all feedback be it good or bad as this helps to improve the service that we provide where we need to and it also allows the team to see what a great job they are doing.
Should you require any assistance please do not hesitate to get in touch. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards
The PillTime team
Antwoord van PillTime
Good afternoon David Young thank you for the 5 star review!
It is always amazing to receive such great feedback that we are delivering a brilliant service.
Should you require any assistance please do not hesitate to get in touch. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards
The PillTime team
The packagong was split open and the…
The packagong was split open and the triepta inhaler was missing
24 april 2026
Antwoord van PillTime
ROWLAND BUFTON we thank you for taking the time to leave your feedback.
We are very sorry to hear that you have had this experience this is not the level of service that we would aim to provide. We can see that a member of the team has already been in touch with you via email to request some additional information so that we can look into this for you.
Best Regards
The PillTime Team
Always on time always have stock
23 april 2026
Antwoord van PillTime
Good morning David Threlfall thank you for leaving such a positive 5 star review.
We value all feedback be it good or bad as this helps to improve the service that we provide where we need to and to also allow the team to know what a great job they are doing.
Best regards
The PillTime Team
Pills orders and delivered quickly.
Pills orders and delivered quickly.
Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glitches , but overall happy with packetised pills each date stamped.
27 april 2026
Antwoord van PillTime
Good morning Sheila Wade,
Thank you for your positive feedback. It’s always great to hear that our patients are receiving a high level of service.
We are aware of the current issues regarding delivery notifications. This is something we are actively working on with our app developers and Royal Mail to improve, so patients can be better informed about the status of their deliveries and how updates are received.
If you have any further questions, please don’t hesitate to contact our team. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
Good company always text me a couple of…
Good company always text me a couple of weeks before it runs out
23 april 2026
Antwoord van PillTime
Dear Andrew,
Thank you for your kind review!
We’re really pleased to hear that the reminders are helpful. Making sure you have plenty of notice to order your medication is an important part of keeping everything running smoothly for you.
If there’s ever anything else we can do to support you, please don’t hesitate to get in touch.
Best wishes,
The PillTime Team
Still not received my tablets.
22 april 2026
Antwoord van PillTime
Dear Michael,
Thank you for your review.
We’re sorry to hear you’ve not been able to locate your medication. Our records show that Royal Mail delivered your parcel on 22.04.26 to a safe place at your address.
We have sent you an email with the full delivery details, including the specific location it was left. Please do check this and around your property or with neighbours.
If you’re still unable to locate the parcel, please reply to our email, and we’ll be happy to support you further.
Best regards,
The PillTime Team
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