Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Toon meer
Bedrijf heeft geantwoord
It all started well. However, in the last 4 months Pilltime has got the dates wrong on the pouches and has been unable to track a recent request - saying that they haven't received the request from my... Toon meer
Bedrijf heeft geantwoord
Ordered Maunjaro as new customer although it took around 10 days to organise as required additional information the communication was good and resolution was fast. Pilltime sent out my the injection... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Geschreven door het bedrijf
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contactgegevens
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Verenigd Koninkrijk
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Gemiddeld
24K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unresponsive
Ive left some poor reviews of this company in the past but I really thought that after some logistical issues they were starting to be better but no.
I emailed them 3rd March to ask for a slight change to the way my meds were being pouched. I followed up on chat a week or so later and was told the relevant team were dealing.
Emailed again 12th April to ask about it again. No reply.
I’ve now had another delivery and the changes I requested have not been implemented. Still no communication from Pilltime.
Very disappointing.
3 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you MT - Manchester for taking time to leave your feedback.
We are very sorry to hear that you have not had the best experience and that you have not had any communication from us regarding the changes that had been requested.
We would like the opportunity to take a look into this for you but are unable to locate an account with the details provided, we have sent an additional request for information please do check your spam and junk folder as this may fall in there.
Kind regards
The PillTime Team
Antwoord van PillTime
Thank you Paul for taking the time to leave the 5 star review.
We are very pleased to hear that you would highly recommend the service.
Kind regards
The PillTime Team
Total waste of time
I have reverted back to my previous supplier as Pill Time sent me as many boxes of tablets that they couldn’t put in the daily pouch as I previously received
22 oktober 2025
Antwoord van PillTime
Emma Wilson-Powell thank you for taking the time to leave your feedback.
We are sorry to hear that you have not had the best experience and would like the opportunity to look into why your medications were not pouched.
Unfortunately we are unable to locate an account with the information available and have sent a request for me information. Please check your junk or spam folder as it may slip into them.
Kind regards
The PillTime Team
Brilliant service
11 april 2026
Antwoord van PillTime
Thank you for your 5-star review!
We’re delighted to hear you found our service brilliant. Feedback like this really means a lot to the team. We’re committed to providing reliable, efficient service, so it’s great to know we’re getting it right.
If you ever need anything, we’re always here to help.
Best wishes,
PillTime Pharmacy
Month waiting
My prescription was sent 5 weeks ago and I had to chase it up with PillTime. Not the first time I’ve had late medication
16 april 2026
Antwoord van PillTime
Hi marcelle grant 13
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
We apologise for the difficulties you've experienced, particularly regarding the delivery of your medication.
Upon reviewing your account, we can confirm that prescriptions have been requested via multiple ordering platforms. When prescriptions are requested through multiple platforms, this creates separate orders on your account, which means medication may be split across different orders rather than being processed together, causing delays.
We advise patients to use only one platform to order. This can be via the Pilltime App, The NHS App or via patient access.
We have recently updated our contact hours to make it easier to reach us. You can now contact us via Live Chat from 2 pm - 4:30 pm Monday to Friday, by phone from 9:30 am - 12:30 pm and 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for bringing this to our attention.
Kind regards,
The PillTime Team
Antwoord van PillTime
Dear Nick,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
The requested proscription started being ing wrong
The requested proscription started being wrong, then getting problems with missing items, so that in the end after several months I just gave up and went to a local Chemist,who have been fine. Just no dosset boxes.
1 juni 2025
Antwoord van PillTime
Good morning STEVEW 7
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
We're genuinely sorry about the issues that you have raised, and we understand how frustrating this must have been.
I have looked into your account and can see that we last issued Medication to you in July 2025.
If you would like to discuss these issues further, please do not hesitate to contact us via Live Chat from 2 pm - to 4:30 pm Monday to Friday, by phone from 9:30 am - 12:30 pm and 1:30 pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Should you require any assistance in the future, please do not hesitate to contact us.
The PillTime Team"
Ordered for weight loss and they…
Ordered for weight loss and they responded and sent out in good time.
6 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you for your 5-star review!
We’re really pleased to hear that your weight-loss order was processed quickly and delivered on time. Providing smooth, efficient service is our aim, so it’s great to know we met your expectations.
If you ever need any further support, please don’t hesitate to get in touch with our weight loss team; we’re always here to help.
Best wishes,
PillTime Pharmacy
Finding this dose cheaper than Bolt is…
Finding this dose cheaper than Bolt is worth the stars
6 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Spikee,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Great all round expereince
Great all round expereince. Stress free and always a timely delivery. Love the new dispenser.
10 april 2026
Antwoord van PillTime
Hello Mr,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
My medication was correct and it was…
My medication was correct and it was delivered early with no problems 😊
11 april 2026
Antwoord van PillTime
Hi Glyn,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
Best wishes
NOT NEURODIVERGENT FRIENDLY
NOT NEURODIVERGENT FRIENDLY
Not a company for those who have autism of adhd as they have missed deliveries and meds not sent which causes alot of stress for me.. i also have MS and other conditions which the meds mask the relapse damage to my spinal cord.. one day no meds and im in pain.. ive been left 6-14 days no meds.. last boxed missed controlled drugs which meant the docs had to get me to report the company for lost or stolen meds to the police .. so the promise was this month id get them on time which hasnt happened..
If you rely on meds this is not the company for you.. even explaining i needs them all pouching i was told to not have my controlled drugs not pouched if i needed them that much..i keep being offered each month to collect them in boxes else where.. no matter how many times i say i need them pouched because of my conditions as i dont know if ive taken them or not.. cant risk double dose so have to hope i took them… they havent been in date since before xmas… fact is im told its my fault as i have meds every 28 days n months are 30 or 31 🫣..
16 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear Rebecca,
We’re truly sorry to read your review and to learn how this situation has affected you. We understand how important it is to have reliable access to your medication, especially when you are managing several conditions. We are genuinely sorry for the stress this has caused.
After reviewing your account, we see that our team has worked with you several times to resolve the issues.
As a pharmacy, we have to follow strict rules for controlled drug medications. Because of these regulations:
* Controlled drugs cannot be included in pouching systems for safety and legal reasons.
* Prescriptions for these items have a limited validity period and can expire if not dispensed within that timeframe.
* We are unable to override these restrictions, even where we understand the preference for pouching.
In your case, the prescription for the controlled medication expired before we could dispense it. This is why we could not supply it, which led to the situation you described.
Your medication is given on a 28-day cycle. If the prescribing team does not align your controlled medications with your regular prescriptions, this can cause gaps or delays. That’s why our team has talked with you about other options, like separate collection, to help you get your medication without interruption.
We understand that pouching is especially helpful for you, and we’re sorry we can’t include controlled medications in this system. This is not about your needs, but a legal rule we must follow.
We still want to help you find the safest and most reliable way to manage your medication. If you’re willing, please contact our team directly. We can review your prescription timings with your surgery and look for the best way to reduce the risk of future delays.
Best regards,
Karen Park
PillTime Team
Great service and fast delivery
Great service and fast delivery
14 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Tony for the 5.0 star review.
We really value your comments and are always grateful for reaction that will help us improve our customer service.
We are very pleased to hear that the service makes a big difference to how you manage your medication.
Best wishes
The PillTime Team
Antwoord van PillTime
Thanks Mr,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Thank you
Antwoord van PillTime
Thank you Customer,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Pills arrived on time after a reminder…
Pills arrived on time after a reminder and feedback texts
9 april 2026
Antwoord van PillTime
Thanks Robin,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Best wishes
It is very convenient for me
It is very convenient for me, due to having long term health condition, I'm not always well enough to collect my prescription in person and I don't have anybody to help me. I'm very grateful to pilltime. They are brilliant
9 april 2026
Antwoord van PillTime
Thank you Maria for the 5.0 star review.
We really value your comments and are always grateful for reaction that will help us improve our customer service.
We are very pleased to hear that the service makes a big difference to how you manage your medication.
Best wishes
The PillTime Team
Please ignore the negative reviews
Please ignore the negative reviews. I decided to try them after using AI to find the cheapest 5mg weightloss injection after being with another competitor. I completed the assessment with ease on Saturday 11th April, and received confirmation Tuesday 14th April, I received Royal Mail tracking info and the item arrived this morning, 15th April.
Included was the medication itself, needles, sharps bin, alcohol swabs and a 'how to' leaflet.
The delivery was swift and quick, I have aince received emails about getting started.
This is a genuine pharmacy who supply weight loss medication, and have great discounts which is why I went with them.
Happy customer here.
15 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Chelsey thank you for your 5.0 star review.
We appreciate your comments and are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Best wishes
Don’t waste your time with this…
Don’t waste your time with this company, even if you follow through their process, you will get denied! Days have passed I’ve send messages and I haven’t got my refund! So, don’t waste your time, save your money!
10 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear Promo Smart,
Thank you for your feedback.
We’re sorry to hear about your experience and would like the opportunity to investigate what has happened and resolve this for you. Unfortunately, we have been unable to locate your account based on the information provided in your review.
We have reached out to you directly via Trustpilot to request further details, and we hope to hear from you soon so we can look into this matter fully and provide a resolution.
Kind regards,
Karen Park
The PillTime Team
1 star
1 star
Repeated issues with prescription handling and lack of transparency.
Prescriptions have been delayed, and there is concern that requests may be held or affected by upcoming reminders. This has been raised multiple times with customer care but has not been clearly answered.
The app is not functioning as expected. Orders appear when placed and then disappear, leaving no visibility of status or progress. This means you have to call or email to confirm whether medication has even been processed.
Overall, this makes it difficult to reliably manage ongoing medication and undermines confidence in the service.
9 april 2026
Antwoord van PillTime
Hi L.A,
Thank you for sharing your feedback. I’m sorry about what you’ve experienced, especially the delays, unclear communication, and the uncertainty this caused with your medication.
I’ve looked over your account and recent messages, and I understand why you’re concerned. This time, an unexpected supply issue delayed your prescription, and we didn’t notify you in time. You’re right, when a prescription is urgent, we should warn you about any supply risks right away so you can make other plans. I’m sorry we didn’t do this, and for the trouble it caused.
I also see that you had to follow up several times for updates. That’s not the experience we want for our patients. You shouldn’t have to chase us to find out what’s happening with your medication.
About the app, I understand how frustrating it is when orders show up and then disappear, with no clear status or tracking. The system isn’t meant to work this way. We’ve sent your feedback and screenshots to our App Team to investigate. For now, prescriptions are processed as they’re submitted and aren’t held back because of reminders or future prescriptions. Still, I know the lack of clear updates makes this confusing, and we need to do better.
While we look into this, the best way to track your orders is to contact our team directly. We’ll make sure you get clear and timely updates without having to keep asking.
I’m sorry again for the disruption and for any loss of trust this has caused. Your feedback matters and is helping us improve our communication and make our system more reliable.
Kind regards,
Karen Park
PillTime Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.