The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Toon meer
Bedrijf heeft geantwoord
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Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Toon meer
Bedrijf heeft geantwoord
As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Toon meer
Bedrijf heeft geantwoord
No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend thei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Geschreven door het bedrijf
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contactgegevens
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Verenigd Koninkrijk
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Gemiddeld
24K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always on time always have stock
23 april 2026
Antwoord van PillTime
Good morning David Threlfall thank you for leaving such a positive 5 star review.
We value all feedback be it good or bad as this helps to improve the service that we provide where we need to and to also allow the team to know what a great job they are doing.
Best regards
The PillTime Team
Pills orders and delivered quickly.
Pills orders and delivered quickly.
Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glitches , but overall happy with packetised pills each date stamped.
27 april 2026
Antwoord van PillTime
Good morning Sheila Wade,
Thank you for your positive feedback. It’s always great to hear that our patients are receiving a high level of service.
We are aware of the current issues regarding delivery notifications. This is something we are actively working on with our app developers and Royal Mail to improve, so patients can be better informed about the status of their deliveries and how updates are received.
If you have any further questions, please don’t hesitate to contact our team. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
Good company always text me a couple of…
Good company always text me a couple of weeks before it runs out
23 april 2026
Antwoord van PillTime
Dear Andrew,
Thank you for your kind review!
We’re really pleased to hear that the reminders are helpful. Making sure you have plenty of notice to order your medication is an important part of keeping everything running smoothly for you.
If there’s ever anything else we can do to support you, please don’t hesitate to get in touch.
Best wishes,
The PillTime Team
Still not received my tablets.
22 april 2026
Antwoord van PillTime
Dear Michael,
Thank you for your review.
We’re sorry to hear you’ve not been able to locate your medication. Our records show that Royal Mail delivered your parcel on 22.04.26 to a safe place at your address.
We have sent you an email with the full delivery details, including the specific location it was left. Please do check this and around your property or with neighbours.
If you’re still unable to locate the parcel, please reply to our email, and we’ll be happy to support you further.
Best regards,
The PillTime Team
Antwoord van PillTime
Hello Nicola,
Thank you for your lovely review!
We’re really glad to hear you’ve found the service quick and efficient. That’s exactly what we aim for. It’s great to know you’d recommend us to your friends; that means a lot to the team.
If you ever need any support, we’re always here to help.
Best wishes,
The PillTime Team
Antwoord van PillTime
Hello Martin,
Thank you for your great review!
We’re really pleased to hear that you find the service efficient and easy to use, and that the team has been helpful. That’s exactly the experience we aim to provide.
If you ever need anything, we’re always here to help.
Best regards,
The PillTime Team
Upto now it’s the best medication…service I have received
Upto now it’s the best medication service that I have recieved, medication was order with ease, I was always aware of were my medication was as in were the order was ie packing, ready etc, also an item not available came 2 days later, im not worrying now if I’m going to have my meds on time for when I run out, service was perfect
22 april 2026
Antwoord van PillTime
Dear Donna,
Thank you so much for your wonderful review!
We’re really pleased to hear that you’ve had such a positive experience with the service. It’s great to know you found ordering easy and that the updates kept you informed every step of the way; that visibility is something we work hard to get right.
We’re also glad the follow-up delivery of the unavailable item reached you quickly and, most importantly, that you now feel confident your medication will arrive on time.
Thank you again for your kind words; it means a lot to the whole team. If you ever need anything, we’re always here to help.
Best regards,
The PillTime Team
Systems are broken
It all started well. However, in the last 4 months Pilltime has got the dates wrong on the pouches and has been unable to track a recent request - saying that they haven't received the request from my GP when the NHS site clearly says the it's GP Approved. YOUR IT SYSTEMS ARE CLEARLY BROKEN!!! Finally, your agent, on the phone was unhelpful and when I said I was thinking of leaving Pilltime she said "I don't blame you".
24 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear Jim,
We’re really sorry to hear about your recent experience and the frustration this has caused.
What you’ve described is not the level of service we aim to provide. Issues with pouch dates, prescription tracking, and the communication you received from our team are all taken very seriously, and we completely understand why this has led to a loss of confidence.
We can see that a member of the team has now been in touch to help resolve the issues, the main one being how the NHS app is not giving the same information as the PillTime app when requesting medication. Unfortunately we have advised that you contact your surgery regarding this as we are only able to advise about issues within the PiilTime app.
With regards to the pouch dates being incorrect we can also see that this has been resolved and had resulted from an overlap on a past order which had changed dates to avoid additional overlaps of medication. We are sorry that this happened and thank you for bringing it to our attention so that we could work to resolve this for you. This will now mean that future orders will have the correct dates going forward.
We would like to thank you for deciding to continue with the service and for your understanding during the call today with our team member.
Best regards,
The PillTime Team
My meds finally kicked in after months…
My meds finally kicked in after months of trying to get them right.
18 april 2026
Antwoord van PillTime
Hello Basharit,
Thank you for your review!
We’re really pleased to hear that your medication is now working well for you. We understand it can take time to get things just right, and we appreciate your patience while this was being resolved.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Best regards,
The PillTime Team
Prescription not sent out when due
Prescription not sent out when due, in fact, not made up at all. I had to contact Pilltime to see where it was and you hadn't realised it had been missed. When it came the gabapentin wasn't pouched, it was sent with the order in a separate box.
21 april 2026
Antwoord van PillTime
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
This is not the level of service we aim to provide, particularly given that your prescription was neither prepared nor dispatched as expected. We understand how important it is that your medication arrives on time, and I appreciate how frustrating it must have been to have to contact us to highlight the issue.
We will be completing a full review of your account to understand what happened, including why the order was missed and why your gabapentin was not included in your pouches. As part of this, we’ll ensure any issues are addressed to prevent this from happening again.
We’ll provide you with a further update once our review is complete.
Thank you again for bringing this to our attention, and I’m sorry for the inconvenience caused.
Best regards,
Karen
The PillTime Team
Excellent service
Mounjaro Order: Ordered on 21st and it was despatched on the 22nd and arrived with me on the 23rd. I was suitably impressed.
23 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Belinda OLA for the 5 star review, this is great news for the team.
We are so pleased to hear that you are impressed with the turnaround and arrival of your order.
Kind regards
The PillTime Team
Off to a positive start as the online…
Off to a positive start as the online consultation was quick and easy and the approval of submitted information was also very quick and efficient. The problem arose as I did not know how long this would take and was trying to organise round the delivery time so that someone would be in to be able to take delivery. This did not go so smoothly. The parcel arrived next day, and was delivered to my neighbour!
The parcel packing was also not really sufficiently chilled and actually felt quite warm - my experience with other providers (MedExpress, Pharmacy2U, Independent Pharmacy) the packaging has been really cold and chilled. This did not give me confidence that A. the weight loss pen would still be ok to use (as it is supposed to be kept at a certain temperature, and B. would I use PillTime again if this would happen again?
I think they need to consider packing with more chill packs - especially now we are coming into warmer outside temperatures.
23 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Surrey Shopper for taking the time to leave your feedback.
We are sorry that you were not informed more regarding the turnaround time for your order and that you feel the packaging had not kept the order as cool as expected. This is a valid point due to the change in the weather recently we will feedback this back.
Kind regards
The PillTime Team
Order Monjaro on Monday received…
Order Monjaro on Monday received Wednesday, no problems easy transaction
22 april 2026
Review zonder uitnodiging
Antwoord van PillTime
Good afternoon Agata Przeplata,
Thank you for such great feedback.
We have been working really hard on streamlining our processes so that we can ensure quicker deliveries for our customers.
It's really nice to hear that these changes are having such a positive impact on the service our customers are receiving.
Best regards
The Pilltime Team
Antwoord van PillTime
Hi Sarah Clark,
Thank you for providing such positive feedback its always nice for us to hear how well our service is working for our patients. The team love to hear all the kind things people have to say.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. We are constantly working to improve the service that we offer, so its good to hear that we have made positive changes.
If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
Kind regards,
The PillTime Team
Over complicated just send me my pills…
Over complicated just send me my pills every month like I have had for the last 20
Years and the best of my life
15 april 2026
Antwoord van PillTime
Hi Mr Shiggins
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
I have looked into this for you and can see that we are aware that there was an issue with certain prescription formats.
Our customer service team have sent you an email in regards to this.
Please don't hesitate to contact us via Live Chat from 2 pm - to 4:30 pm Monday to Friday, by phone from 8:45 am - 12:30 pm - 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for bringing this to our attention.
The PillTime Team
Recent improvement to their service
Reminders to reorder are really useful there seems to have been an improvement to their service of late.
15 april 2026
Antwoord van PillTime
Hi Keith Groom
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. We are constantly working to improve the service that we offer so its good to hear that we have made positive changes.
If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
Kind regards,
The PillTime Team
Good deivery time good service makes my…
Good deivery time good service makes my life easier thank you
15 april 2026
Antwoord van PillTime
Good afternoon Ray Culham thank you for the 4 star review!
All feedback is very important to us and to hear that the service makes such a difference to your life is such a bonus. We thank you for taking the time to share this with us.
Best wishes
The PillTime Team
Unresponsive
Ive left some poor reviews of this company in the past but I really thought that after some logistical issues they were starting to be better but no.
I emailed them 3rd March to ask for a slight change to the way my meds were being pouched. I followed up on chat a week or so later and was told the relevant team were dealing.
Emailed again 12th April to ask about it again. No reply.
I’ve now had another delivery and the changes I requested have not been implemented. Still no communication from Pilltime.
Very disappointing.
3 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you MT - Manchester for taking time to leave your feedback.
We are very sorry to hear that you have not had the best experience and that you have not had any communication from us regarding the changes that had been requested.
We would like the opportunity to take a look into this for you but are unable to locate an account with the details provided, we have sent an additional request for information please do check your spam and junk folder as this may fall in there.
Kind regards
The PillTime Team
Antwoord van PillTime
Thank you Paul for taking the time to leave the 5 star review.
We are very pleased to hear that you would highly recommend the service.
Kind regards
The PillTime Team
Total waste of time
I have reverted back to my previous supplier as Pill Time sent me as many boxes of tablets that they couldn’t put in the daily pouch as I previously received
22 oktober 2025
Antwoord van PillTime
Emma Wilson-Powell thank you for taking the time to leave your feedback.
We are sorry to hear that you have not had the best experience and would like the opportunity to look into why your medications were not pouched.
Unfortunately we are unable to locate an account with the information available and have sent a request for me information. Please check your junk or spam folder as it may slip into them.
Kind regards
The PillTime Team
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