Pinergy is a great supplier of energy. It is convenient and handy. Its customer friendly and helpful to both business and residential consumers. In this economy it is an essential source of energy... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person taking the call, keelan, was really helpful, he provided great assistance and answered all my questions. 10/10 service
Bedrijf heeft geantwoord
Three months now waiting for a warranty part to be replaced. Invertor failed early June, Pinergy have been unable to get a replacement. Not much point giving warranty if they don't carry spare par... Toon meer
Chris was very professional & helpful he was in contact with me back and forth over a few days and came back offering me a great rate to re contract as I was finding it hard with my top up meter. He w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Energieleverancier
- ook in
- Elektriciteitsbedrijf
- Energieopwekkingsapparatuur en -oplossingen
- Groene energie leverancier
- Zonne-energiebedrijf
Geschreven door het bedrijf
At Pinergy we believe in change. We believe in treating energy with respect. We believe that each of us has a part to play in creating a sustainable energy future. Pinergy was founded with a simple goal — to make a difference in the energy sector. Over time, we have grown to become Ireland’s leading authority on smart energy technology. Today we supply 100% renewable energy and sector-specific insights to thousands of businesses and homes across Ireland.
Contactgegevens
Dublin 4, Ierland
- 0818 363 749
- customerservices@pinergy.ie
- pinergy.ie
4,3
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excelent customer service
The customer support agent that i spoke with was really helpful and solved the situation right away.
I hope he gets a raise!
29 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey David,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Very helpful team and fast response to…
Very helpful team and fast response to the question
26 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Daniela,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Nellie
Chris was so helpful to me and took his time explaining every detail to me he was so pleasant and could not of been any nicer he has great skills on talking to people on a telephone and is so polite.
26 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Nellie,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
AVOID
I’m disappointed that I can’t rate this service 0 stars. The unit charges are excessively high, and the overall pricing feels exploitative. I am not sure how they are still rating 4.5 here.
25 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Deepak,
Thank you for taking the time to leave a review with ourselves. I am sorry to hear that your experience with us has been negative, if you give us a call on 0818 363 749 or email on customerservices@gmail.com we would be happy to try and resolve this for you.
Caolán
Thank you for being kind
25 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Patrycja,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
The customer service was great
The customer service was great. He was able to assist me promptly and understood the problem that I was in. Was very empathic.
25 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Risabh,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Spent a lot of time to help me very…
Spent a lot of time to help me very grateful recrmend 100 percent
25 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Esther,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Horrendous Solar Support
Pinergy's Solar side of the business is truly horrendous. AVOID, AVOID, AVOID.
We have 2 major issues with our system which knocked it offline completely and on each occasion has taken weeks to get any support. Endless phone calls go nowhere, they do not answer email threads on their support ticket system.
I am currently without my solar for 3 full weeks with zero support.
21 november 2025
Review zonder uitnodiging
A quick response for providing proof of…
A quick response for providing proof of address
20 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Sudharsan,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Antwoord van Pinergy
Hey Aadil,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Àoibhe was incredibly helpful today
Àoibhe was incredibly helpful today. She guided me through the entire account deactivation process with patience and clarity. Thank you, Àoibhe, for your excellent service
18 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Priyanka,
Thank you for taking the time to leave a review with ourselves, I'm glad to hear Aoibhe was able to assist you!. I'll be sure to pass on your feedback.
Caolán
Great customer care assistance
17 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Riccardo,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Very fast answer
17 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Andrea,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was an efficient one. I'll be sure to pass on your feedback.
Caolán
The fact that I was able to talk to…
The fact that I was able to talk to someone and restore the power solution ASAP as I was out of power and a first time user, and also the customer service officer was very calm and he took his time to explain things and also answer my questions, He was helpful
4 november 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Level pay isn't
Pricing okay, customer service frustrating, will not accept that their so-called "level pay" system is anything but for customers with solar. App could also be better.
Payments were initially set at over €300 per month, fixed for 3 months, so they direct debited almost €1000 in the first 3 months with them, even though my average usage is around €40 per month, before solar credit.
It's very annoying (especially as a hard of hearing customer) having to phone them up every couple of months to get a refund of these overpayments.
It's also frustrating that the app only shows graphs of usage, not export.
12 september 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Christian,
Thank you for taking the time to leave a review with ourselves, I'm sorry to hear that your not entirely satisfied with the Level Pay plan. While we are aware it can sometimes be a little harder to get used to it should recalculate to be in line with the actual amount. I'll be sure to pass on your feedback.
Caolán
Pinenergy set up
Maeve was very professional, friendly and responded very fast to my request.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Steven,
Thank you for taking the time to leave a review with ourselves, We're glad to hear Maeve was able to action your request swiftly and efficiently! . I'll be sure to pass on your feedback.
Caolán
Awesome customer experience
Peter has been wonderfully helpful with me on Oct 20th. Great experience!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Julien,
Thank you for taking the time to leave a review with ourselves, I'm glad to hear Peter was so helpful in resolving your query! That sure sounds like him. I'll be sure to pass on your feedback.
Caolán
kay was very helpful with me today
kay was very helpful with me today
20 oktober 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Gyll,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Much appreciated
Chris helped with the request and also took time to explain the benefits I could avail by choosing a different plan. Thank you Chris for explaining the plan.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hi Aaditya,
Thank you for your 5* review, we appreciate you taking the time to leave your feedback and I will pass this along to Chris.
We are delighted to hear you had a great helpful experience with us.
Thanks
Tara
chris was so helpful in answering my…
chris was so helpful in answering my questions and extremely patient when I didn't understand he explained it again in a very nice manner.
made switching so easy
15 oktober 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hi Tara,
Thank you for your 5* review, we appreciate you taking the time to leave your feedback and I will pass this along to Chris.
We are delighted to hear you had a great helpful experience with us.
Thanks
Tara
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