Pinnacle Reviews 

Michael was excellent as my case manager. The debt issues continue to fade.
Sincere thank you!
Bubba

Yes, it is a terrible site. I deposited $100 to play for the first time, then lost and deposited $200. They immediately asked for address verification and asked me to send documents such as Internet bill, bank statement. I immediately sent such documents, but they kept refusing even though they clearly stated my address as in my ID, the bill was downloaded from my Internet provider in my country and could be checked online. It was ridiculous because all the previous bookmakers I played with accepted those documents, but they did not. The customer service staff answered very generally.
If it wasn't for the fact that I deposited $200 and wanted my money back, I would have left immediately. A troublesome bookmaker, sports betting only has a few matches. I am very disappointed. I advise anyone who intends to play here to stay away. Most bookmakers will hate you if you win them and try to cheat to steal customers' money.
My ID: LL1931524.

It's a complete abuse that you have to bet three times the deposited balance to be able to withdraw, in no betting house is this like that, so I don't recommend it at all.

Pinnacle/PS3838 voided my fully settled winning bet (play 100eur Win €27.30) after 1 hour, citing an “incorrect line”. Odds of 1.273 on an Over‑3 Asian Handicap were perfectly normal given the situation (match was end 3‑2). They void only when bettors win—no fairness. I closed my account. No chance to get your money back if you win, they just want you to loose. CHEATER

Been on Pinnacle for a while, and while the odds are top tier, the platform itself lacks polish. The bet slip is clunky, and navigating different markets can be slow. No issues with deposits or payouts though, and you can bet big without getting flagged. I started using Vodds mainly to streamline things - it pulls in odds from pinnacle to other sharp books into one dashboard, so I dont have to log into many sites. That one-wallet-system means a lot to me I can place bets across different books without juggling balances. Its not the slickest interface either, but its not a big help if you are trying to compare lines fast or run a volume-heavy strategy.

Just ordinary scammers. I worked with their affiliate program and brought them $3,000. When it came time for payment, they claimed that if one player generated most of the profit, they could decide how much to pay—if anything at all. Naturally, they didn’t bother explaining how I was supposed to influence how much players deposit. And of course, they chose to pay $0. I've never seen a clown show like this before. Shameless and crooked company.

Me han cerrado una cuenta con más de 5000€ sin previo aviso, congelando los fondos sin posibilidad de recuperarlos y a día de hoy sigo sin recibir ninguna explicación. Son unos ladrones. No uséis esta casa de apuestas

I’ve been trying to make my first withdrawal from Pinnacle for over a week now, and despite submitting valid documents (bank statement and utility bills), they keep getting rejected with no specific explanation.

The documents were approved by the automatic verification system, but later rejected manually. I've resubmitted everything multiple times. My Skrill account is verified, the withdrawal shows as "pending" for a moment and then nothing happens — the money remains in my balance.

Support has been very vague, just repeating that my documents are "not accepted", without telling me what’s wrong. I’ve asked for a clear reason or at least guidance on what’s missing, and still nothing.

This kind of treatment is unacceptable, especially from a company that promotes itself as professional and trustworthy. I’ve now submitted a complaint to the Curaçao gaming authority and I will keep sharing my experience publicly until this is resolved.

If anyone from Pinnacle is reading this, I’m still open to a solution — but I expect transparency and respect as a customer.

Shady company. Fees for withdrawal that are unclear, slow withdrawal time. Wont let me withdraw the decimals, if you have 245,9 for example you can only withdraw 245. Dont deposit to them without a clear plan.

Tried to withdraw my money but apparently you have to play 3x of your deposit to be able to withdraw or they charge 10% to withdraw

Che dire comprato a metà marzo pinnacle studio ultimate 26, peccato che le miniature delle anteprime non hanno funzionato da subito, dopo ho verificato lo stesso problema con pan e zoom inutilizzabile, dopo 2 mesi di ticket sono riusciti solo a peggiorare la situazione. i formati dei video stessi prodotti dal programma non vengono riconosciuti dallo stesso. Una marea di problematiche irrisolte. Ciliegina sulla torta neanche ti rimborsano. Allo stesso prezzo ci sono programmi che funzionano molto meglio e molto più evoluti addirittura con ia. Dopo 15 anni di utilizzo dei loro programmi non sono più all'altezza della concorrenza.
Ah, dimenticavo ho un notebook ultima generazione per videocreator, e con questo non aggiungo altro. Il tutto può essere documentato.

This is a scam company....first they fully verify your documents then they studdenly block your account and ask for proof of address withholding your money and prevent you from withdrawing your money and betting.

Do not deposit your money here, super untrustworthy their words can twist they will allow withdrawal the initial phase to build your trust then as you deposit more they will locked up your account.

I have on multiple occasions told them that they offer odds on games which dont take place in Finnish League playoffs (ice hockey) and they have not corrected this. Their customer services has become way worse no responsibility, clerks dont even tell their first names. We will address this to relevant department and never return...not trusthworty at all! Be careful!

The move was excellent and the staff were extremely helpful and friendly.
They took excellent care of my stuff.

One of the best sportsbooks, reliable. Superior prices.

Their KYC has gotten pretty annoying recently, they operate in Curacao license so they are just finding ways to close some accounts.

Anyway they are most often really fair, use this sportsbook!!!

Dont deposit here, the odds are good but when you withdraw they charge you too much, I try to withdraw my free month calendar Withdrawal and they charge me like 37usd in BTC, I supposed to get Usd2397 and I only received like 2360 in BTC, what happened to my 37usd??? the fee in BTC to send/receive now its like 1usd so they are keeping my money, It use to a good sportsbook but in the past, they are desesperate to make money and they also charge you in every bet!, If you bet 200, the amount you bet its only 199.99. If you bet 2usd, your bet its only 1.99 Its a joke? Bye Bye Pinnacle! Please dont deposit here!

Overall a good sports betting site, not incredible but very good odds just challenge to sign up and fund.

I've been with Pinnacle long years, not a frequent player but just casually. I've had a rare issue pertaining my withdrawal so upon contacting them i was instructed what to do with the wager 3x rollover process since i was away for a long time.
The issue was resolved and my withdrawal was instantly sent in my crypto account.
I don't see the reason for so many negative reviews on a well based platform that's build its reputation here for so many years, maybe some people don't understand the online casino process or what they're doing but please ask them they're kind enough to help also direct u to all the terms & regulations.
When it comes to online casinos i don't play with casinos that send you through many run around scam or untrustworthy dealers & machine boards, this platform & staff as well as their machines are not unfair to you. Where i live in the Caribbean we cannot use credit cards but we can use crypto currency & I'm happy to atleast play here so if this review doesn't build your trust guys well i don't know what else would thanks for reading 😊 & goodluck to you all.

Regards
John

Anybody knows how to withdraw without their "source of funds" process? Please leave a review on how you did it. The amount of documents needed is absurd, how is this allowed?

I am a refugee from Ukraine and I really need any funds. I was sure that the funds (1,700 euros) that I have in my pinnacle account (account number DP1693367) are securely protected and I will be able to withdraw them at any time. I haven't logged into my account for almost a year, but then it turned out that it was blocked. I asked what the reason was, and they just said they were following their rules, and they blocked my account and refused to refund my funds. To all my requests to clarify what I have violated, they simply say that they follow their own rules, according to which they can block the account and withdraw funds from it. Never, do you hear - never play in this rotten bookmaker. I am now left without funds in a difficult life situation because of these cheaters!!!