Pinnacle Reviews 

Been with Pinnacle for 20+ years... deposited 8k and they asked for "source of funds" documents. Begrudgingly I shared my bank statement. That wasn't good enough. They asked for my dad's bank statements bc he sent me money that month (i sold him some usd for cad). I said no and they closed my account!!!! Absolutely zero customer service, at no point did I ever feel like I was talking to a human, just automatic responses.... I offered to show another bank account to clear everything up, they wouldn't even look. Said I'm not "entitled" to a Pinnacle account.

The support team was unhelpful and prematurely ended the chat session without resolving the issue.

They don't even deserve a rating of 1. After the expiration of the personal conclusions, they checked my account and asked for a bunch of documents from the company I work for, payslips, turnover on the account in the former bank, current bank, credit card statements, loans, turnover on the Skrill account.
All this lasted for 2 months. I lost my patience and gave up.
If I had taken tens of thousands of euros from them, maybe he would even understand. Given that I was leaving them money, there is really no explanation for their way of doing business. This is unheard of in my 20-year long online betting career.
Pinnacle=IRS=FBI=CIA

Tengan cuidado en jugar en esta casa de apuestas.

A mi me robaron 815 usd , les explico. Después de haber jugado aquí por 18 años , alguien me hackeó mi cuenta y me la vacio haciendo jugadas en el casino hasta perder el monto mencionado.

Yo me quejé y avisé de lo sucedido, se tardaron dos meses y medio en darme una respuesta la cual fue que ellos no habían tenido en su investigación ningún indicio que esto había sido ilegal.

1 . No hay con quien contactar directamente si tienes algún problema.
2. Tu dinero no está garantizado en ningún momento en tu cuenta , en cualquier momento te lo pueden quitar y no puedes hacer nada al respecto , solo contactar vía email.
3. Si , efectivamente las líneas son muy buenas pero de que sirve si no hay garantías.

Nunca espere que después de 18 años siendo su cliente me trataran asi fue entonces cuando me di cuenta de donde había estado metiendo mi dinero e investigar todos sus métodos.

Les repito no hay garantías de nada , estaba claro que alguien se había metido desde otra IP de otro país que no es el mío ( México ) y jamás me dieron una explicación por la cual habían tornado la decisión de que todo estaba correcto.

Te dicen que el departamento correspondiente les pasó esa información y que no hay nada que hacer. Y cuando uno quiere ponerse en contacto con el departamento correspondiente no te dejan , te contestan que no es posible.

En conclusión , si llegaran a tener algún problema en esta casa de apuestas , los usuarios tenemos todas las de perder. No hay garantías.

My login is OZ334419
Pinnacle is a scam company. As soon as you reach a profit, your bets will be canceled and a refund will be made. In the correspondence they write that more likely that the human factor took place and the odds should be different, but when the bet was cancelled, the odds were not much different from other bookmakers.
Coupon number 1941251462 match Jaume Munar (Games) vs Thiago Seyboth Wild.
The bet was accepted with a score of 3:1 on Total under 8.5 odd was 1.9. In the very last game, when the bet almost was successful, it was canceled (refunded).
Never place here!!!
It’s a pity that I can’t attach correspondence from chat and mail.

I have nothing bad to say about pinnacle. Quick withdrawals, shows me the max stake I am allowed to bet, good odds, super trustworthy. Not sure how people are trashing this sportsbook. Never played casino games, but if ur complaining about losing money playing slots I don't know what you expected to happen 🤣🤣🤣

Not sure why these guys have so many bad reviews compared to the actual scam online bookies out there (such as betify). These guys have been around for almost a decade at this point, very smooth customer support, best lines, doesn't limit you no matter how much you win and doesn't scam customer funds. Yes I do wish they had better promos or rewards for long time customers but just having an honest book that doesn't scam (like betify) goes a long way. Have been a customer here for a long time and will continue to do so.

They will never let you withdraw money if you are winning, you will go through an endless requirements of statements and other informations just for them to not accept anything, it has been over 2 months and I'm still to receive my winnings

Pinnacle has changed . I’ve been using them for 8 years and did verify at beginning with address and photo id which is fine and then a couple years later . Now they want bank statements and paystubs and more stuff than a credit card company . They have either turned into a scam or something . My bank information and job title is none of their business. And they all ways review wagers and I’ve noticed they say bet is void . Better books out there that have sharp odds

Overall good bookie, good odds, not limiting in case of winning.
Only one thing is a bit upsetting not all withdrawals are free
But in the rest is good place for pros

Las cuotas son muy buenas y hay muchos mercados, pero que pidan 3x de rollover es demasido. Espero que arreglen esto para que el servicio en general sea mucho mejor.

best bookie with highest odds for so many years, but deposits and withdrawals usdt took total 2.5% margin, this is crazy high, I can understand because their odds are too high, if they don't charge margin with deposit or withdrawals, I will give them 5 stars.

Simply the worst company ever!
Never play there or add money, they will hit u up very hard with some stupid rules. letting u to deposit and then the verifciation start which is almost impossible to get verified. the amount of min withdraws are insane. expect they have 3x Roller.. like common?

Their support is terriable.
The most negative experience i had in my life so far.

ho richiesto la chiusura del conto con 244 euro di cui 0,44 prelevabili mi hanno disabilitato la funzione delle scommesse e del casino ma mi hanno detto di prelevare in autonomia i soldi cosa che non posso fare in quanto per l'appunto i fondi non sono prelevabili in palese violazione delle normative sul gioco a distanza. Aspetto aggiornameni.

Been waiting almost a year for a voucher due to this company missing an appointment at my address. Customer service, in particular, Laura Harwood has been very unhelpful in my complaints on email. I would never run out of complaints about this company.

Esperienza a dir poco allucinante, dopo aver vinto una scommessa, ho chiesto di prelevare e sono cominciate lunghe e incredibili mail, dove chiedono documenti, addirittura selfie con documento di indentita', una cosa incredibile, e ad oggi dopo quasi un mese dalla richiesta, non sono ancora riuscito ad avere i miei soldi. DA EVITARE!!!!!!

This people are here to scam us...they lock my account without telling me what I did wrong and they refuse to verify my ID

garbage algorithms cant detect my clear ID

Pinnacle posted an incorrect score of a tennis match and odds that match the incorrect score. Me trusting that it was correct, placed a bet on the match. It said rejected (in red), which I then expected the funds to be returned to my account, but instead it accepted the bet at the true odds from the real score without asking me if I would accept these new odds. It put my money on a wager that was hugely disadvantageous to me. I contacted them to review it and refund my bet as it was rejected, and if it wasn't going to be rejected although it said it was then they needed to ask me to approve the true and current odds as I made sure that the option in my settings was checked to always need approval for new odds. They emailed back saying taking the bets is up to their discretion and ignored me afterward.
Pinnacle can be a fraudulent company at times.

Excelente casa a única que não fica limitando os jogadores
e sempre com ótimas odds
Recomendo muito jogar na Pinnacle