Pinnacleluxuries Reviews 

The quality of the items I purchased were garbage. When I tried to return them my request was rejected and I was only offered store credit because the "products were damaged" I had not even OPENED them! I went back and forth with them for two months and they wouldn't give me my refund. They fleeced more for $150 and I got NO indication that I ever even talked to a human. NEVER BUY ANYTHING FROM PINNACLE LUXURIES.

I purchased a Galaxy watch band from this company. They sent me a cheap piece of rubber that wasn't worth $39.95 they charged me. I requested a refund. Before they even received the junk back I got a email saying that the watch band was broke and I didn't qualify for a refund, only a store credit. I explained that I didn't want a store credit from a dishonest company. I also said I was contemplating contacting the IRS about their business practice. This company is a scam and everyone should be aware. Update: after I explained to them via an email that I was contemplating contacting the IRS I received a full refund. I guess they don't want the IRS looking into their business

Just received watch band for Google Pixel Watch 3. Worse mistake ever, what a piece of junk. The worse part it because I bought it on "sale" I can only get an exchange or store credit which what in the world would I ever but anything from there again. Went through the return process and the last response was ship it back however you wish. To where? came from China..the address in NJ. I believe I was scammed and will never see any exchange or a refund..BUYER BEWARE!!!!

I'm hopping mad! I bought a sweater from an online company called Posh Pinnacle. When it arrived it was very shoddy and cheap looking so I contacted the company to try to return it. Turns out I need to post it (Tracked and Traced) to 'No 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu Town, CHINA'.

As you can imagine, I'm not going to bother, but I thought I would just warn friends about this company, and recommend that you're not tempted to buy!

It took a month to arrive and must have been ordered from outside of the US although they use a NJ address. I ordered a silver phone cover. They sent me black. Avoid this company!!

The product was advertised to ship within 24-48 hours, however, after waiting seven days, the tracking number was provided. Subsequently, it took an additional ten days for the package to be tendered to OnTrac for shipping.

Upon receiving and inspecting the package, it was discovered that the inner box had been opened. The quality of the $59 phone case was poor, and the kickstand had insufficient tension.

It is noteworthy that refunds are only issued if no discounts were applied, which appears to be a strategy to retain revenue.

I previously wrote a review on this company several weeks ago (see DESPICABLE COMPANY - July 22,2024). As of today 8/19/2024, I have yet to get a store credit and I doubt I ever will. Total scam.
At this point, it's not about the money but to see this company banned from selling anything online. As such, I submitted a complaint to the FTC reporting this company's practices. I will do the same with the BBB, although I'm not the first to do so.

I will join all other negative reviews listed here regarding pinnacleluxuries.com
Scam and scum. Immediately realized what a fraudulent company they were and attempted to cancel my order within 5 minutes. No response, no luck.

Product I paid $50 for was listed on overseas website for less than $3. They even copied and pasted the picture from that websites listing. Call me a sucker for not better checking this company out so shame on me but these are crooks. Plain & simple.
Once I received the product I immediately filed for a return.

I was provided a return authorization number but also a message saying not to return until after receiving a confirmation email, "pending merchant review". Of course that never came.
I have 4 separate emails sent to this company requesting confirmation to return. This company cannot claim this was any type of error or mistake on their part. NEVER RECEIVED ANY RESPONSE OR COMMUNICATION. NOTHING

Thieves and scammers no question. Should be shut down and sued by all customers who have been cheated and duped by these unscrupulous swindlers.

I purchased a “tempered glass” protector for my Apple Watch series 2. The only thing I’m glad about is that I purchased it on sale. There is no such a thing as glass anywhere in the product, it’s just a sheet of plastic scratched from the inside, so raised that I can’t even touch screen accurately. The only reason why I bought it was because Rhinoshield (real high quality protectors), didn’t have one for my phone.

Total scam
I ordered 2 watch titanium cases and received two plastic ones . I also ordered a titanium watch strap and not received it
Fortunately I ordered through paypal , so I'm hoping to get my money back
I just wish I had read the rest of the reviews first

Absolutely disgusted with this company.
They promoted and sold a third party product (phone case) as their own. Upon demanding they cancel my order, not bother sending out the product and refund me (10 minutes after ordering) they sent me an email back saying that they can't give refunds, that they need to reach out to the third party manufacturer and request the refund, yet no one ever got back to me. Come to find out the do this on purpose. The order was shipped out anyways, after my numerous emails demanding NOT to. They now expect me to pay to return it, than hope they don't lie and say it's damaged (haven't even opened the package it came in). They are an absolutely sick scam of a company.! DO NOT BUY ANYTHING FROM THEM!

Nothing short of a bunch of scum sucking bottom feeders who might find some satisfaction in scamming people but at night these a++holes probably cant even sleep straight... and would scam and screw over their own blood given there was a buck in it for them. Great example of the knuckle dragging primate end of the human species. Oh.. and dont buy from them... utterly deceptive site and ethics... you can take our money but that wont buy you a pass when you get deep sixed

I reiterate every review on this page. STAY AWAY!

Without a doubt, this is the worst company I’ve ever dealt with. From poor quality products to even worse customer service.
I purchased a magnetic watch band, which they claimed was strong enough to stay on securely. As it turns out it was weaker than the one I purchased on Amazon for $14.99 so I started the return process, which is turning into a nightmare. First of all, they will not refund your purchase price if the item is on sale - they only give you store credit. Even to get store credit you need to get approved which, so far, has taken several weeks and still haven’t heard from them.
If you look at their items, most of them are on sale so no refund. And why do you think that? Also, they set the pre-sale price at ridiculously inflated levels making you think that the item is a great deal. Actually, given the quality of their products, even the sale price is ridiculously high. My bad for falling for this scam.
In short, the company is out to scam you so beware and avoid buying anything from them.

Unresponsive company. I ordered a phone cover. It took weeks to receive and was sent the wrong size. Also the product is a cheap poece of plastic. I have sent numerous emails and they have not responded.

I bought 2 watch bands for Pixel 2. The quality is very poor. It was advertised as leather, but feels like rubber. I wanted to return for a refund but if it was on sale, you are not eligible for a refund with their policy. It appears all products reflect a “sale price” so essentially you are stuck with crappy product. Wish I had seen these reviews before I placed my order.

DO NOT BUY FROM PINNACLE LUXURIES, a lesson learnt, which I would like to share with everyone. Please ensure before you buy anything online that you do your research and read reviews of the product and company before submitting any payment. Pinnacle Luxuries are a classic example of an online company which is just set up to scam you with a cheap product, clearverly advertised as as an expensive luxury item, but in fact is just a very cheap product you could buy at a fraction of the price at your local market store. I purchase a expensive Titanium watch strap from them for a Samsung 6 watch, but was sent a cheap poor quality stainless steel strap which did not even fit the watch. Despite many e-mails' asking for a refund I have received no communication back from them. No contact phone number to even try to speak to someone. Portrays to be an American site and I had to pay for the product in US dollars, but actually the goods come straight from China. A total rip off and scam.

I purchased a premium Samsung s24 phone cover and received the cover for the much larger S24 Ultra. I reached out to Pinnacle and they provided an automated response to process the refund however the order number reflected in the confirmation from their payment system processor is not the same as Pinnacle’s order number. I reached out again and have not received a response. Poor communication and customer service follow up

I bought a "titanium" samsung galaxy 5 pro watch band 10 days ago. It's painted and the paint is already chipping off. I can get the same or better quality of band for a quarter of the price. The picture is very misleading. Central portion of band looked anodized in photos but in reality is a matte paint that was haphazardly applied.

Wish I could give Zero stars! And certainly wished I had seen reviews of this scam of a company before giving them my money. I ordered a band for my Apple watch... received the band, but it's not as pictured and I need to return it. I have emailed every email address I can find and sent notes to customer service thru their website and have gotten NO RESPONSE over the course of several weeks. And of course, there's no phone number to call. TOTAL SCAM!