Second time ordering from PipeDream and I’m yet to find another company that sell the type of high quality products that they do. Orders typically take a week or so to arrive but considering wha... Toon meer
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Lees wat reviewers zeggen
Very disappointed with the service from this company. I paid extra for next day delivery as the stair rail was needed before my return from hospital after surgery. It did not arrive and all I got wa... Toon meer
Bedrijf heeft geantwoord
Ordered large table legs for a very heavy table so needed a strong sturdy design that can take weight. The legs arrived well packaged and were great quality and easy to install...very happy with my pu... Toon meer
Purchased two powder coated pipe bracket for home bar shelving and compliment the home bar. Study and heavy items. Well made and we love the industrial look. That they were adjustable which made i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contactgegevens
Britannia Works, DY5 2YX, Brierley Hill, Verenigd Koninkrijk
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
Goed
704 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
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Once they have your money ....
Totally disregard the advertised delivery promises . 2-3 days has turned into 10 with no guarantee of delivery . Apparently the FedEx van has broken down ( only 1 van on the fleet ) To respond to your replay ... I had a delivery promised by mid week ( via email ) , and then by the Thursday and now ... hopefully Friday , but with no guarantee. Horrendous service. Just double checked your website , clearly says order powder coated railings Thursday get it Monday. 3 - 5 days not 5 - 10 If only I could post a screen shot to prove the point .
25 juni 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Hi David,
Thank you for taking the time to leave your review. We appreciate all customer feedback and would like to take the opportunity to clarify the information provided prior to your purchase.
Before an order is placed for any powder-coated item, we clearly advise customers of the additional manufacturing timeframe involved. The information displayed at the point of purchase states:
"Powder coating your item takes approximately 5–10 working days. Once complete, we will deliver it to you based on your chosen delivery option."
As the products selected are made to the size specified and then undergo the powder coating process, additional production time is required before dispatch. For this reason, the estimated lead time is clearly communicated in advance so customers can make an informed purchasing decision.
We are sorry if this information was overlooked; however, it is openly displayed and available prior to completing the order. We always aim to be as transparent as possible regarding production and delivery times, particularly for bespoke and made to order items.
Thank you again for your feedback, and we appreciate your understanding.
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Brilliant bench and quick delivery
I ordered a rustic bench yesterday, choose the size, colour and legs and paid for next day delivery and it arrived this morning. I had a message yesterday regarding delivery and one this morning with a delivery time slot.
It looks brilliant, is really sturdy and once I’d attached the legs it’s really level too.
The bench doesn’t come with pre-drilled holes so I needed to drill pilot holes and then attach the legs but it’s well worth that small effort for the price, and you can position the legs where you want too.
It was much cheaper than others’ I’d seen online and I’d definitely recommend to others.
24 juni 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you so much for your fantastic review! We're delighted to hear that you're pleased with your new rustic bench and that our next day delivery and delivery updates made for a smooth experience.
It's great to know you found the bench sturdy, level, and good value for money. As you mentioned, we don't pre-drill the holes so you have the flexibility to position the legs exactly where you'd like, and we're glad you felt the small amount of extra effort was worthwhile.
Thank you for recommending us to others—it really means a lot. We hope you enjoy your bench for many years to come!
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Misleading website description
Ordered a scaffold board type shelf which according to the website had a wax treatment. I chose this as the shelf would need some water resistant coating. The delivery came (without any confirmation that it was being delivered so luckily I was in to take delivery) and sadly I didn’t undo the shelf at this time. After it was fitted I realised that it didn’t have any kind of wax coating and was not fit for the intended purpose. I contacted the company and they said I could buy another shelf for a discount or buy an oiling kit and do it myself. Wish I had just purchased a scaffold board myself as it would have been far less expensive. Very disappointed
11 juni 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your feedback.
We respectfully disagree with a number of the points raised in your review.
Firstly, our product descriptions do not state that the shelf is waterproof, nor do we market it as suitable for prolonged exposure to water. The item purchased is a reclaimed scaffold board shelf, and as such it retains the natural characteristics of reclaimed timber. A wax finish should not be interpreted as a waterproof coating, and no representation has been made that the product is waterproof or water-resistant to any specific standard.
The nature of the product being purchased is clearly a reclaimed scaffold board, which is reflected in both the product description and appearance. If a fully sealed or specialist water-resistant surface was required, this would fall outside the scope of what is advertised.
Upon receiving your concerns, we reviewed the matter and offered a resolution that we believe was more than fair, particularly given that the product supplied was exactly what had been ordered. As a gesture of goodwill, we offered options to assist further, despite there being no fault with the item supplied. Unfortunately, these proposals were declined.
While we are sorry that the product did not meet your personal expectations, we do not accept that it was misdescribed or unfit for the purpose for which it was sold.
Kind Regards,
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Excellent service
Excellent service.
Delivered my items swiftly.
Great value for money,
Angel was particularly helpful and went out of her way to assure our items got delivered when we needed them.
Definitely use again and definitely recommend 😊
12 juni 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you so much for your fantastic review!
We're delighted to hear you were happy with the service, speedy delivery, and value for money.
We'll be sure to pass your kind words on to Angel. She'll be thrilled to know her extra effort made such a difference in ensuring your items arrived exactly when you needed them.
We really appreciate your recommendation and look forward to serving you again in the future!
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Bad quality and poor customer service
We ordered a standard floating shelf and paid extra for next-day delivery. Unfortunately, the shelf that arrived was not a solid piece of oak as expected, but appeared to be made from smaller pieces bonded together. The quality was disappointing and, in our view, not suitable for use in our kitchen.
When we contacted customer service, the sales representative was not particularly helpful in explaining the returns process. We were also required to pay for the return, which cost £53.
Although I was offered a replacement, I had little confidence that the replacement would be any better than the original item. Overall, I was extremely disappointed with both the product quality and the customer service. As a result, I would not use this company again.
10 juni 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your review.
We're sorry to hear that you were disappointed with your purchase.
To clarify, the shelf supplied was the exact product ordered and was manufactured from staved oak, which is clearly stated within the product description and shown in the product images. Staved oak is produced by joining carefully selected solid oak sections together, providing excellent stability while retaining the appearance and durability of solid oak. The shelf supplied was not our rustic oak shelf product, which is a separate item and was not the product ordered.
Following your contact with us, we offered to replace the shelf; however, as the item supplied matched the product ordered, this offer was made on the basis that the original shelf was returned to us first. Unfortunately, this option was declined.
Regarding the return costs, our returns policy, which is available prior to purchase, states that customers are responsible for return shipping costs when returning non-faulty items.
We always aim to provide clear advice and good customer service, and we're sorry if you felt this was not reflected in your experience. We appreciate your feedback and wish you all the best with your project.
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Items faulty. Delivery process shambolic.
Items were faulty ( wooden shelves were concave ) Delivery was inaccurate. We were advised of three packages. Initially only one arrived. Next day package two arrived. No assembly instructions. Product quality poor. Delivery process shambolic. Customer service person was responsive and did her best.
21 mei 2026
Review zonder uitnodiging
This piece of furniture is beautiful
This piece of furniture is beautiful. However , was not made to bang on the wall like the advertisement. Has to add wood etc on to manage to secure it to wall .
5 juni 2026
Review zonder uitnodiging
Scaffolding plank
Excellent service , quick delivery and so pleased with our reclaimed scaffolding plank
25 mei 2026
Review zonder uitnodiging
Would not recommend
Would not recommend , the 2-3 day delivery is a joke , took 9 working days to get delivery , it was only part delivery, had to phone customer services as they were unaware, missing item arrived next day , told the delay on delivery was because my order was bespoke , the only bespoke about was they had to cut lengths of oak hand rail to length , fixings supplied inadequate for fixing to masonry walls , brass brackets marked stained , would not use again .
9 mei 2026
Review zonder uitnodiging
Absolutely dreadful
Absolutely dreadful, sent the wrong item. Rather than efficiently correct this they then tried to gaslight me by claiming I was wrong, despite my sending them photos of the clearly incorrect item. They then repeatedly claimed to be sending the replacement while doing absolutely nothing. Situation remains unresolved leaving me to claim a refund via my credit card company as my only current option.
So, useless and lie repeatedly in summary.
I'm editing this to provide an update and more information: over a month has passed now since placing the order, since submitting the initial review I've phoned them at least three times, emailed three or four times. They've most recently claimed the item was out of stock, then said it's back in stock, then said on three occasions it's out for delivery, and most recently claimed it's been delivered to the wrong address.
I don't have the tubing I ordered, unsurprisingly I had to buy some elsewhere as I needed it a month ago, they won't refund me either. As it stands I've effectively given Pipedream fittings an interest free loan for a month and might have to go through the hassle of getting my credit card company to deal with them.
Absolutely dreadful doesn't begin to describe the situation, everyone makes mistakes but most responsible companies sort them out.
15 mei 2026
Review zonder uitnodiging
Great service stuff arrives very quickly
1 juni 2026
Review zonder uitnodiging
I purchased an oak bannister which came…
I purchased an oak bannister which came with brass brackets and end caps. Although it was more expensive than others online I liked the quality of the product. I needed a Little over 3 meters so ordered 3 meters 10. My bugbear is that their site does not issue a warning to inform you that you will not find a courier to return the product should you need to if it’s over 3 meters. I contacted pipedream on many occasions asking for assistance, they recommended couriers but would not organise collection for me (at my expense) I explained that there were no couriers willing to ship the product for me so could you not organise with the courier that delivered it to me to collect it? They informed me that they would only do this if the product was faulty, in my case I hadn’t even unpacked it as we realised once the carpenter had finished that our staircase would be narrowed too much if the bannister was hung as it should be. Obviously honesty hasn’t paid in my case and although I’m attempting to sell the bannister on eBay it looks like I’m stuck with it. I really feel that Pipedream could have collected it for me and they should at least warn consumers about the 3 meter limit for returns.
30 april 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your feedback. We’re pleased to hear that you were happy with the quality of the oak handrail and fittings supplied.
We’re sorry to learn that, after your carpenter completed the work, you decided the handrail was no longer suitable for your project. However, as the product was delivered correctly and was not faulty, we are unable to arrange collection on behalf of customers. Our returns policy requires customers to organise and cover the cost of returning unwanted items, and we did provide details of couriers that may be able to assist.
We appreciate that returning items over 3 metres can be more challenging, but unfortunately we are not able to use our delivery network to collect non-faulty goods. This service is reserved for products that are damaged, defective, or supplied in error.
We understand your frustration and appreciate your comments regarding courier restrictions for longer items. We will certainly take your feedback into consideration as we review the information provided on our website.
Thank you again for your review, and we wish you the best of luck in finding a buyer for the rail.
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Great quality
Ordered 2 shelves and we are so impressed with the quality and finish. The colour (Gothic) is so nice that we have decided to order a desk to go with our first purchase.
The customer service and delivery has been amazing.
30 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you so much for your wonderful review! We're delighted to hear that you're impressed with the quality and finish of your shelves, and that you love the Gothic colour. It's especially rewarding to know that your experience has inspired you to order a matching desk.
We're also pleased that our customer service and delivery met your expectations. Thank you for choosing us, and we look forward to creating your new desk for you!
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Great quality product as described and…
Great quality product as described and fast delivery.
21 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with the quality of the product and that it arrived quickly. We work hard to ensure our products match their descriptions and that orders are delivered as efficiently as possible, so it is always rewarding to receive such positive feedback.
Thank you for choosing us, and we hope to be of service again in the future.
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I ordered 2 side tables to fit my small…
I ordered 2 side tables to fit my small flat and chose this company because they could make bespoke sizes.
My bales arrived today and are in pieces with home assembly required. I have rung in as there was no mention of this on the website when placed the order but the lady I spoke to just said the legs are easy to fit . The quality looks good to be honest but I’m very upset that these tables will end up costing me more as I’m not going to have to find someone to assemble them for me
28 mei 2026
Review zonder uitnodiging
Excellent products
This is the 2nd made to measure recycled wooden floating shelf I’ve bought from Pipedreams and it is excellent.
Fits perfectly and looks very classy.
I wanted the last shelf urgently so paid for next day delivery and it was here by mid afternoon the following day.
I will be buying more products from them in the future.
20 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your fantastic review and for choosing us again! We're delighted to hear that your second made to measure floating shelf fits perfectly and looks just as you hoped.
It's also great to know that our next day delivery service met your expectations and that your shelf arrived promptly when you needed it. We take great pride in both the quality of our products and the service we provide, so your feedback is greatly appreciated.
Thank you for your continued support. We look forward to helping with your future projects and welcoming you back again soon!
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Effortless to get what you want
We were delighted by the ease of everything.
From the smooth website experience through to completed delivery. The shelves and brackets look fabulous and we cut to our specific requirements .
I will be happy to refer/recommend them to anyone.
Great value, price and quality.
22 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your wonderful review! We're delighted to hear that the entire process was effortless, from browsing our website through to delivery.
It's great to know that you're pleased with the shelves and brackets and that they were easy to cut to your specific requirements. We take pride in offering products that combine quality, value and versatility, so it's fantastic to hear that reflected in your experience.
Thank you for your recommendation and kind words. We truly appreciate your support and look forward to helping with any future projects.
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Excellent!
Product was exactly as described and really quick, efficient delivery.
27 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your excellent review! We're delighted to hear that the product was exactly as described and that you were pleased with our quick and efficient delivery service.
We really appreciate your feedback and your support. We look forward to serving you again in the future!
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Goods arrived on time and exactly as…
Goods arrived on time and exactly as described
1 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your review! We're pleased to hear that your order arrived on time and was exactly as described. Providing accurate product information and reliable delivery is something we take great pride in, so it's wonderful to know we met your expectations.
We appreciate your support and hope to serve you again in the future.
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I’m so happy with our table legs
I’m so happy with our table legs, the blue colour is even better than I had imagined and is a lovely pop of colour for our patio. The quality is great and it was all packaged well for protection. Over all, very pleased :)
20 mei 2026
Review zonder uitnodiging
Antwoord van Pipe Dream Furniture
Thank you for your wonderful review! We're delighted to hear that you're so happy with your table legs and that the blue colour exceeded your expectations. It's great to know they've added the perfect pop of colour to your patio.
We're also pleased that you were happy with the quality of the product and that it arrived safely thanks to our packaging.
Thank you for choosing us, and we hope you enjoy your new outdoor space for years to come!
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