this company has been taking hidden duplicate payments and then on occasion's tripled the fee. I have had to cancel my card to stop further payments from being taken. I have wrote a email requestin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I don’t have this app on my phone and have no subscription record either. I received an invoice from them for $57US. I immediately emailed them and received AI responses that made no sense. I’m... Toon meer
Bedrijf heeft geantwoord
I canceled my subscription in June 2026 and they have taken another payment. Email from support said no refund. Yet their email stated in June that it was cancelled and no further charges were to be... Toon meer
Bedrijf heeft geantwoord
The app itself was good but when I cancelled the subscription they billed me anyway. They have an AI agent which cancels the subscription when you make a request via email but they are obviously... Toon meer
Bedrijf heeft geantwoord
1,3
Zeer slecht
144 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It work super well at the beginning…
It work super well at the beginning with the animations of old photos but stripes working :(
I cancelled and check this reviews and it's really important that you cancel the 2 subscriptions! There are 2! VIP and Basic - you have to cancel both
27 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Catherine! Thank you for sharing your experience. We are glad you enjoyed the app, and we are sorry to hear about any frustration afterward. We want to look into your account to resolve any concerns and make sure everything is handled correctly. Please reply to our Trustpilot information request with your order ID or the email address used for the purchase so we can locate your profile and look into your situation.
Best regards, PixTuner's Team
It's a scam
It's a scam, I canceled the subscription and they charged me 39.99, it turns out they created a fake email under my name to maintain an active subscription. Do not provide bank details to this app!
27 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Percy! Thank you for reaching out. We want to assure you that we are a legitimate business, and we certainly don’t want you to feel this way about your experience. Our priority is to look into this right away to resolve your billing concerns and clarify what happened. Please share your email address or the order ID via the Trustpilot request so we can investigate this immediately and make sure everything is handled correctly for you.
Best regards, PixTuner's Team
absolute worst scam company ever
17 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Peter! Thank you for your feedback. Please be assured that we are a legitimate organization and that all user concerns are reviewed carefully. We are deeply concerned by the severe impression left by your experience and want to actively address what went wrong. Could you please share your order ID or the email you used for the purchase by replying to our Trustpilot request? Your case is our absolute priority the moment we receive this information.
Best regards, PixTuner's Team
Antwoord van Pixtuner
Hi, Jürg! Thank you for your feedback. We are a legitimate business, and we certainly don’t want you to feel this way about your experience. We would like to investigate this immediately to better understand what caused this frustration. Please share your order ID or the email address used for the purchase via Trustpilot so we can assist you directly and resolve your concerns.
Best regards, PixTuner's Team
DO NOT REGISTER
DO NOT REGISTER! Dont give any bank details to these scammers!
1 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello! Thank you for sharing your feedback. We want to assure you that we are a legitimate business, and protecting our users' security and trust is our highest priority. We would like to investigate this immediately to understand what caused this frustration. Kindly reply with your order ID or the email address used for the purchase through Trustpilot, so our team can look into your account details and help you.
Best regards, PixTuner's Team
Es una ESTAFA!
Es una ESTAFA!! ME HAN COBRADO LA CUOTA ENTERA SIN AVISAR PESE A QUE HABÍA CANCELADO DURANTE EL PERIODO DE PRUEBA.
3 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
¡Hola, Patricia! Gracias por informarnos sobre esto. Le aseguramos que operamos como una empresa legítima y nos esforzamos por ser completamente transparentes con nuestros términos de prueba. Nos gustaría investigar este asunto de inmediato. Por favor, responda a nuestra solicitud en Trustpilot con su número de pedido o la dirección de correo electrónico utilizada para la compra para que podamos encontrar sus registros y aclarar esta situación.
Saludos cordiales, Equipo de PixTuner
Antwoord van Pixtuner
Hi, Katy! Please be assured that we are a legitimate organization and that concerns of this nature are reviewed carefully. We want to look into your case right away to find out what caused this negative experience. If you can provide your order ID or the email address used for the purchase here on Trustpilot, we will gladly pull up your records and assist you directly.
Best regards, PixTuner's Team
I had problems with the app, but great costumar service
I had problems with the app. Then forgot to cancel try outs. They charge me 40 dollars, but they refound it asap when I contacted them. Really good
30 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Kristian! Thank you for sharing your experience. We are thrilled to hear that our support team was able to get this sorted out for you. While we are sorry you ran into initial issues with the app, we are incredibly glad we could turn things around and provide a great experience. We appreciate your support!
Best regards, PixTuner's Team
Ganz großer Scam!
Ganz großer Scam!
Keine Reaktion auf schriftliche Kündigung über die Email wie in legal terms angegeben. Geld wird trotz mehrfacher Kündigung innerhalb des Testzeitraums einfach eingezogen.
HINWEIS:
Klickt in der 1. erhaltenen Mail von dem Verein mit dem Betreff: Welcome to PixTuner auf die Schaltfläche "Open PixTuner" dann oben rechts auf das "Zahnrad", dann "Account", dann "manage subscriptions". Dort könnt ihr Eure Abos kündigen. Ob das am Ende sicher funktioniert ohne weitere Abbuchungen, kann ich noch nicht beurteilen.
28 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hallo! Vielen Dank für Ihre Kontaktaufnahme. Wir sind ein seriöses Unternehmen und nehmen Stornierungsanfragen sehr ernst. Wir bearbeiten diese stets umgehend gemäß unseren AGB. Wir möchten Ihren Fall sofort prüfen, um die Ursache Ihrer negativen Erfahrung mit unserem Support-System zu ermitteln. Wenn Sie uns Ihre Bestellnummer oder die für den Kauf verwendete E-Mail-Adresse hier auf Trustpilot mitteilen, können wir Ihre Anfrage umgehend bearbeiten und das Problem lösen.
Mit freundlichen Grüßen, Ihr PixTuner-Team
Angebliche App ist nur eine Website
Angebliche App ist nur eine Website! Keine Kündigung möglich! Zudem ist die Funktion gelinde gesagt "Schrott"!
16 november 2025
Review zonder uitnodiging
VORSICHT BETRUGSMASCHE !!!!! Was am Anfang wie eine gewöhnliche…
Was am Anfang wie eine gewöhnliche Apple Abo aussieht, die man jeder Zeit kündigen kann, entpupt sich als Betrugsmasche. Angeblich 7 Tage kostenlose Probeabo ! 2x 19,99$ von der Kreditkarte (Apple Pay) abgebucht !
21 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hallo! Vielen Dank für Ihren Erfahrungsbericht. Zusätzliche Gebühren sind verständlicherweise sehr ärgerlich. Seien Sie versichert, dass wir eine seriöse Plattform sind und die Angelegenheit klären möchten. Wir kümmern uns umgehend um diese Transaktionen. Bitte teilen Sie uns Ihre Bestellnummer oder die E-Mail-Adresse mit, die Sie für den Kauf über Trustpilot verwendet haben, damit unser Team Ihre Transaktionsdaten einsehen und das Problem für Sie lösen kann.
Mit freundlichen Grüßen, Ihr PixTuner-Team
Low quality, not recommended
Most people get fooled when they don't realize that there are two subscriptions made with the free trial and they cancel only one. But I was disappointed with quality. The AI animations were very low quality gifs with little or no movement. Nothing like the ad. Avoid.
9 november 2025
Antwoord van Pixtuner
Hello, Sami! Thank you for sharing your feedback. The situation you described does not align with our standards. We are fully committed to resolving any confusion around your subscriptions and checking why your results didn't match your expectations. If you can provide your order ID or the email address used for the purchase here on Trustpilot, we will gladly look up your profile to thoroughly address your feedback and make things right for you.
Best regards, PixTuner's Team
SCAMMER ALERT
SCAMMER ALERT
They offer 30 day free trial but charge even if you cancel the subscription with in a week.
18 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Mona! Please be assured that we are a legitimate organization and that concerns of this nature are reviewed carefully. We want to let you know that our priority is to address and resolve any issues you have faced with your subscription and billing. Please reply to our Trustpilot information request with your order ID or the email address used for the purchase so we can locate your profile and look into your situation.
Best regards, PixTuner's Team
Scam don’t instal
Scam. I used it for 10min to test, it was bad and couldn’t improve my pictures … cancelled subscription and was charged 39.9 usd - per it is scam for me !!!!!
15 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Krzysztof! Thank you for sharing your experience. We are a legitimate business, and we certainly don’t want you to feel this way about your experience. The situation you described does not align with our expectations. Could you please share your order ID or the email you used for the purchase by replying to our Trustpilot request so we can locate your profile and look into your situation?
Best regards, PixTuner's Team
So bad
So bad. Scam all the way. I cancelled my subscription, even did it via email, and got a reply saying that it would cancel the subscription and stop the automatic charge. But today they took 39 Euro. I wrote back on the email from last, saying they made a mistake, and within 15 seconds I got an answer saying that the were sorry, that they had started a refund and cancelled the subscription. Expect refund on account within 5-10 bank days.
When I replied that this answer came way to quickly and they couldn't have handled it so quickly, it replied that it was ai and confirmed the refund. I did get a seperate refund mail, but I did ask for my case to be handled by a real human, and it said it would. But I didn't trust it and ended up blocking my card right away. I couldn't see the draw on my account yet, but maybe it can't be seen before tomorrow.
Stay away from them.
14 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hi, Dan! Thank you for your feedback. Please know that we are a legitimate company and take our reputation seriously. We sincerely apologize for the frustration. Our team wants to look into this situation for you immediately, so could you please share your order ID or the email you used for the purchase by replying to our Trustpilot request? We are ready to prioritize your case the moment we hear from you.
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, PixTuner's Team
It's a scam
It's a scam. I even didn't signed up and they took the money from my card. 39,99$.
First time on 5th November 2025 they refund me immediately. I thought it was a sort of bug. Today they charged me again without notice and without doing nothing from my side and this time they didn't refund me. I am checking with assistance, but I am afraid it's a scam.
12 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Marina! Thank you for reaching out. We completely understand your frustration and apologize for the stress surrounding these billing issues. Our application follows strict legal and authorized billing standards, meaning unexpected charges are taken very seriously by our team. Could you please share your order ID or the email you used for the purchase by replying to our Trustpilot request? Your case will be handled as an urgent matter by our support team the second you reply.
Best regards, PixTuner's Team
Antwoord van Pixtuner
Hello! Please accept our reassurance that our business operates entirely within legal, transparent consumer frameworks. We take accusations of this nature very seriously and want to investigate what caused this experience. Could you please share your order ID or the email you used for the purchase by replying to our Trustpilot request so we can assist you?
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, PixTuner's Team
Complete scam
Complete scam, don't take fake 7 days trial, advertised on FB.
11 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Dzianis! Thank you for sharing your feedback. Please be assured that we are a legitimate organization and that concerns of this nature are reviewed carefully. We are truly sorry for the frustration and want to investigate exactly what happened with your trial timeline. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, PixTuner's Team
Fraud when trying to cancel they use…
Fraud when trying to cancel they use tactics to keep you locked.
11 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hi, Alex! Thank you for your review. We are a fully legal company that takes all cancellation requests very seriously, and we always aim to process them promptly in accordance with our terms. Your frustration is completely understandable, and we want to ensure everything is sorted out correctly. Please share your order ID or the email you used for the purchase via Trustpilot so we can resolve this for you.
Best regards, PixTuner's Team
Scam scam scam
Scam scam scam
Instagram shouldn't be allowing them to advertise. You sign up for a free trial then £69 automatically gets taken out. Can't even find an account to cancel. Have reported.
11 november 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Natasha! Thank you for reaching out about your experience. Please know that we are a legitimate company and take our reputation seriously. The situation you described does not align with our standards at all. To trace exactly what occurred with your trial and make things right, please provide your order ID or the email you used for the purchase through the Trustpilot inquiry so your case can be prioritized for immediate review.
Best regards, PixTuner's Team
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