Helpful and professional. Just what we needed when our drive contractor gave us bad and incorrect advice. The council have not been great either and PBD will be helping us with their demands too.
Bedrijf heeft geantwoord
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They overcharge and add on extras at ridiculous prices when they think you have no choice but to pay. Frustrating to work with, caused delay because they couldn’t understand some basic things. I did r... Toon meer
Bedrijf heeft geantwoord
Planning by design did a fantastic job for me so far. They are a very professional team and highly competitive in price, work experience and ethics. They don’t take no for an answer they follow up the... Toon meer
Bedrijf heeft geantwoord
Great service made every thing so easy, explained all the aspects of the planning in language we could understand really good and friendly staff Joanne and Aaron couldn't do enough. the case they buil... Toon meer
Bedrijf heeft geantwoord
4,3
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309 reviews
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Excellent service
Excellent service, friendly team whose happy to assist with all your enquiries, promptly and effectively.
13 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Jessica, thank you for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We're delighted to hear you have been pleased with our service and of course, remain ready to assist if you have any further questions or future requirements.
Highly recommend
Highly recommend! Smooth process from start to finish. Everyone is so helpful and always so quick with responses.
11 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Courtney, thank you for choosing Planning By Design and sharing a review of your experience, it really does mean a lot to us. We are delighted to have helped you secure planning approval following a smooth process. Of course, if you have any further questions or require help with anything in the future please do let us know and we'll be glad to help.
A great firm
A great firm. With all whom work there and on our conservatory project inputting quality time and expertise. Help us over come some hurdles with our local planning department.
7 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Kim, many thanks for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We're delighted to have helped you overcome some hurdles and secure planning approval. Of course, if you have any further questions or need help with anything else in the future just let us know and we'll be glad to help.
Farmland Development Feasibility Report
My partner and I were looking to see the feasibility of building on some farmland. We hadn't heard of anything like a feasibility report before but when we came across Planning by Design on Google.
I filled out all the requirements and had a chat to make sure we were all on the same page. Once we submitted our planning ideas to them they came back with a report that the surveyor talked us through over the phone.
Unfortunately due to the location of the land the project we were looking at wasn't feasible. They explained why, what the problems were and any loop-holes or work arounds that might have been possible as well as future plans.
They also came up with an alternative idea of converting an existing barn and how this could be navigated with the current legislation and the likelihood of success.
We didn't want to go with this idea but we were incredibly happy that we didn't have to spend £5-600 with the council to get the same answer as planning by design for 1/5th of that.
Friendly knowledgeable staff. Great communication. Very pleased with their service.
5 februari 2025
Antwoord van Planning By Design
Hi Gareth, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really does mean a lot to us. It's always disappointing for all concerned when a project isn't feasible but that's precisely why we always recommend checking the feasibility before proceeding. While the news is disappointing as you say we can advise a lot faster and cheaper than a pre-app with the council and it's much better than having paid for drawings and a planning application that had little or no chance of success. If you have any further questions or need help with anything in the future please do let us know and we'll be glad to help.
Retrospective Planning
We contacted Planning By Design to support us with a retrospective planning application having converted part of our garage into a internal utility room. From initial contact, to submitting the application, to receiving planning approval, they were incredibly professional, kept us fully informed at every stage, and made the whole process very easy for us. We would highly recommend Planning By Design to anyone looking for planning advice and support.
4 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi, thank you so much for choosing Planning By Design and sharing a review of your experience, it really means a lot to us. We're delighted to have helped you secure retrospective planning approval following a smooth and efficient process. Of course, if you have any further questions or need help with anything in the future please do let us know and we'll be glad to help.
Car port enquiry
This company came across as very experienced and knowledgeable, they were very helpful and answered all questions thoroughly
28 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Anita, thank you very much for choosing Planning By Design and for sharing a review of your experience. We are delighted to hear you have bee pleased with our services and remain ready to assist should you have any additional questions or future requirements.
Great Job got my planning permission…
Great Job got my planning permission without any issues Great communication
2 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Memo, thanks for choosing Planning By Design and for sharing a review of your experience, we really appreciate it. We are delighted to have helped you secure approval following an efficient process. If you have any further questions or need help with anything in the future just let us know and we'll be glad to help.
Well what can I say ,but brilliant!!
Well what can I say ,but brilliant!!! Very easy to work with all departments in the company,very fast and efficient experience, thank you kim who stays as a permanent source and not being passed around different people when ever you contact them.
3 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Glynne, thank you so much for choosing Planning By Design and sharing a review of your experience, it really means a lot to us. We're delighted to have helped you secure planning approval following a smooth and efficient process. Of course, if you have any further questions or need help with anything in the future please do let us know and we'll be glad to help.
Double garage conversion
I recently worked with Planning by Design on a double garage conversion project. They were extremely competent and offered great advice. However, what I was most impressed by was their speed. They turned around the drawing, planning documents extremely quickly. Vey happy to recommend them and will use them again if required. I only wish the council were as efficient!
3 februari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Matthew, thanks for choosing Planning By Design and for sharing a review of your experience, we really appreciate it. We are delighted to have helped you secure approval an efficient process. If you have any further questions or need help with anything in the future just let us know and we'll be glad to help.
Expert planning advice and application
We had great support from the beginning to the end of submitting a proposal for planning permission. A defined strategy, design and heritage statements prepared by a qualified town planner, architect drawings and ongoing liaison between our planner and the local authority. The service was very good value for money
31 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Jonathan, thank you very much for choosing Planning By Design and sharing a review of your experience, we really appreciate it! this was certainly a complex application and we're delighted to have helped you secure planning approval. It's always our goal to provide a 5* service at unbeatable prices and it's always nice to hear we have succeeded. Of course, if you have any further questions or need help with anything in the future please do let us know and we'll be glad to help.
Highly recommend
Planning by design have done our pre planning. They have been very efficient. We will be using them for our planning application. Bertie has been extremely helpful. I would highly recommend.
28 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Jemima, thank you very much for choosing Planning By Design and for sharing a review of your experience so far. We're delighted that you have been pleased with our service and look forward to helping you with your planning application in due course.
High quality but expensive and poor communication
The Planning by Design team provided very good technical advice and produced very good technical reports and drawings for us, enabling us to get our project approved by Islington Council. I would particularly like to praise their Head of Planning, Ellie Laws, who was really helpful in this regard and contributed significantly to us getting approval. Her advice was great, she produced excellent reports and engaged directly with the council on our behalf to progress our application.
However, delivery and communications were less positive. They repeatedly missed the deadlines they set for the reports. The first report for example was meant to be produced within 1 week but it actually took them 4 weeks and only after we repeatedly chased to get the documents back. No one seemed to be taking responsibility for progress, they just pointed to others to give updates. At one point when we asked how long it would take, the person working on it just replied to say they were very busy and would get to us as soon as they could. While I appreciate the business of working on multiple projects, getting a planning application approved takes a long time and part of the appeal of PbD were their promises to complete the reports quickly which gave the impression they would get us through the process as quickly as possible. It seemed like if we hadn't chased, they would have focused on other projects and got to us even later. By contrast, whenever there was an invoice to be paid by us, their team were very communicative!
Planning by Design are also very expensive if, like us, you are doing a small project. We ended up spending >£5000 to get approval. The initial standard docs were £4000 and we needed a further short report and one additional drawing produced for example based on the planning officer's questions which cost us >£1000. When questioning the price of the works, we received quite rude responses to just try to do it ourselves instead which was obviously not an option.
While these experiences on price and communication detracted from our experience, we were happy overall with the high quality of the reports and advice we received resulting in getting our project approved.
20 december 2024
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Tom, thank you for sharing a review of your experience. While we are thrilled to have secured planning approval for you we are sorry to hear that you don't feel you haven't received a 5* service.
Before replying to your review we have taken time to investigate the entire timeline since your first contact through to the approval.
Firstly, I think it is important to understand the reasons why your project was so complicated and costly;
1. It is a listed building with multiple project components
2. You required 2x applications including a Planning Application + Listed Building Consent
3. You required multiple addition drawings above the norm
4. In addition to the normal statements you also required a heritage statement due
The total cost for both applications, all the drawings and the heritage statement was £3280+VAT.
Most companies charge £1500+VAT just for the heritage statement alone!
So given all of the above, yes it's a lot of money but it's actually unbeatable value considering how much you needed to achieve your development goals.
As you know our quote also included a price match guarantee and you took some time before deciding to instruct us and evidently did not find it cheaper, because simply put you wouldn't have been able to.
Regarding the design phase, it did take longer than normal because it was complex, required additional drawings above the norm and you requested a few revisions which of course added delay each time.
Once the drawings were approved there was some delay as Ellie your town planner was off work with a broken arm and then when she returned was literally typing as fast as she could one-handed. You did acknowledge and said you understood this.
It is also at the local planning authorities' discretion whether they wish to request any additional information such as specialist reports. It's not something we can control and again while we appreciate they were an unwelcome additional expense we don't make these rules.
Living in a listed building does of course add extra complexity and cost whenever anyone wants to make any changes, this is to protect budlings and areas of historical importance.
However, we are pleased that you are reasonably satisfied with the service and, most importantly we were able to secure planning approval and listed building consent which can never be guaranteed, so at least it was worth your time and investment.
We've also noted your feedback and carried out a full investigation to see whether there are any areas for improvement so that we can continue to deliver a 5* service at unbeatable prices for future clients.
I would highly recommend planning by…
I would highly recommend planning by design, the whole team have been professional and really patient with all my questions having never been through this process before. They smoothly obtained planning for us and we are very grateful.
20 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Megan, thank you for choosing Planning By Design and sharing a review of your experience. We're delighted to have helped you secure planning approval following a smooth process and of course, if you have any further questions or need help with anything in the future please do let us know and we will be glad to help.
Very good planning company
Very good planning company. Initially paid for a 30 minute call to discuss my application - worth every penny. Ellie was extremely knowledgeable and patiently explained everything and answered all my questions. Further support was provided by Bertie who was happy to answer any additional questions and queries that I had.
23 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Anneleen, thank you very much for choosing Planning By Design and for sharing a review of your experience. We are delighted to hear that you have been pleased with our planning appraisal service and of course, if you do have any further questions or need help with anything further please do let us know and we'll be glad to help.
The understanding and patience they…
The understanding and patience they provided in explaining the process was easy to understand, i have been through this process before with another company and they were useless.
Cara from Planning and Design is very helpful and explains things in detail.
20 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Eva, thanks for choosing Planning By Design and sharing a review of your experience, it really does mean a lot to us. We're delighted you have bee pleased with the service and of course, we remain ready to assist you with any further questions or requirements should the need arise.
We needed retrospective planning urgently
We needed retrospective planning as a matter of urgency, or so we thought until speaking to Panning By Design. They contacted the planning office straight away and organised a more realistic timeframe. All the staff we came in to contact with were friendly and helpful from start to finish. They were upfront and transparent with costs (which we found very competitive), realistic with expectations from the off and kept us in the loop at all stages.
The plans were clear and well presented and reflected our requirements brilliantly.
A very happy experience and would highly recommend.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Tracy, thank you very much for choosing Planning By Design and for sharing such a glowing review of your experience. We are equally delighted to have helped you secure retrospective planning approval. It's always our aim to provide a 5* service at unbeatable prices and it's always rewarding to have our efforts recognised. Of course, if you have any further questions or need assistance with anything else in the future please don't hesitate to let us know and we'll be glad to help.
Planning By Design were very responsive… Brilliant!!
Planning By Design were very responsive and super efficient.
We were successful with our planning application which was not a straightforward task and it was difficult to navigate but PBD saw it through.
We will definitely use them again!!
6 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Thanks for sharing your review Graham, it really means a lot to us. This was indeed a very tricky application and despite some obstacles along the way, we are thrilled to have helped you secure planning approval. Of course, if you have any further questions or need further assistance please do let us know. :)
Really bad experience with PBD, lack attention to detail and customer service
Really bad experience with Grant and his team. Shoddy plans, lack of customer service, aggressive when you complain
In response to Grant: His comments are completely biased to PBD having no fault in the planning refusal. This is completely wrong. The Council Planning officer highlighted 3 major errors in the plans which are fairly basic (property boundary incorrect, buildings missing from the Existing Plan, Design and Access description didn't match the drawings). We have tried to work collaboratively with PBD to resolve this.
13 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Doug, whilst we appreciate all feedback what you have written here is disingenuous.
You instructed us to produce your architectural drawings and apply for planning permission.
You approved the architectural drawings with 100% satisfaction and with your approval we submitted a robust planning statement with your application to justify why it should be approved.
Your case is complex and there was a lot of back and forth with the planning officer who recommended your application for approval and it was due to be approved. You were very happy at this point.
Subsequently, the planning officer changed and the new planning officer went against everything that had been agreed in writing and refused your application- incorrectly!!
We let you know about this and your immediate reaction was the writer to us with various demands and a threat of legal action.
After a full investigation, it was clear and proven to you that Planning By Design had not made any errors and was not to blame!
It was simply that a new planning officer went against everything that had been agreed in waiting and reversed the decision incorrectly.
We advised you of your options moving forward and explained how we can assist you and while we appreciate and indeed share your frustration we are not to blame.
It is the planning authority who you should direct your frustration to. We have only acted with the highest level of professionalism and done everything in our power to secure a positive outcome for you.
We have also made our position clear following your threats and are more than happy to prove all of this in court if necessary.
UPDATE: Doug you are completely lying here, your greenbelt project was high risk, and complex and was recommended for APPROVAL until the planning officer changed. If you continue to publish false claims we will take legal action for defamation and libel.
Can’t thank the team enough
Can’t thank the team enough, I live in a notoriously hard area to get planning, and there had already been 3 refusals in the past on my property. No planners before them would touch it. Really don’t know how they did it but so glad they did.
8 januari 2025
Review zonder uitnodiging
Antwoord van Planning By Design
Hi James, thank you very much for choosing Planning By Design and for sharing a review of your experience. It was indeed a very complex application and a very difficult planning authority who frustrated the process so we are thrilled to have secured approval where others previously failed. If you have any further questions or need help with anything further in the future please don't hesitate to let us know and we'll be glad to help.
Great experience so far
Great experience so far, very quick response to emails and telephone calls. Professional service, kept fully informed.
20 december 2024
Review zonder uitnodiging
Antwoord van Planning By Design
Hi Dan, thanks very much for choosing Planning By Design and sharing a review of your experience, we really appreciate it. Of course, if you have any questions or need help with anything further just let us know and we'll be glad to help.
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