Plantation Bay, a Real Resort with a Real Spa  Reviews 18

we enjoyed our day trip also the activities especially the wheeebo, wall climbing, bicycle and the kayak. We love everything

朝ごはんに卵と生ハムとポテトを食べました！
卵の柔らかい味と、生ハムとポテトの塩辛い味が絶妙なハーモニーで美味しかったです！

After opening the door of Kilimanjaro Cafe, the Inday was frowning already as if why I was there. She did not give me the menu so I just told her bolognese or pasta or spaghetti. She give me that look like I am a beggar there. It was very clear I said dine in as well that is why I was there. She was hesitant to give me a seat as well but she had no choice but to do so. I was waiting there for my food as normal as it was being prepared. I was surprised because my food is for takeout. I was put in a container when It was dine in. They did not bother to approach me with that mistake so I just ate my food in the container but the eyes of the other server was all on me. He looked at me like I was still there. I noticed they served the langyaw or foreigner as a princess while they did not offer me if I need something. I just ate my food but felt discriminated. After I ate, that girly boy server approached me and talked to him nicely and I had no choice but told him I felt disappointed about what I felt discrimination. When I went out, I saw them whispering about me. No one approached me with a little bit of decency.

I treated myself to a full day of wellness at this uniquely charming - Mogambo Springs in Cebu, located inside Plantation Bay, a Real Resort with a Real Spa.

I began my journey with their Circadian Light Therapy Lamp, designed to enhance mood and boost daytime energy. This was followed by the Sensory Isolation Float Tank Therapy, where I drifted into a calm, restorative sleep for the full 50-minute session.

Next came a full-body massage, which was incredibly rewarding and deeply relaxing. I then tried their Red Light therapy, which helped ease my back pain, and finally, I dared to experience the cold plunge—2 minutes at 11°C. I felt energized and could have gone longer, but since it was my first time, I decided to keep it short.

This wellness experience was truly rejuvenating. I will definitely be back to try their Graceful Aging Protocol, an immersive 8-day program designed for holistic renewal.

Our family just returned from another incredible stay at Plantation Bay Resort in Mactan, Cebu, and I can't help but share why this place continues to be our absolute favorite!

The Lagoon - A Game Changer. The massive sea water lagoon right outside our room is simply magical. Unlike beach resorts where you're at the mercy of tide schedules, Plantation Bay's lagoon is always ready for a swim. This was especially perfect for our 1-year-old who absolutely loves the water! We could let her splash around without any worry about jellyfish stings, strong currents, or sudden depth changes. The peace of mind this gave us as parents was priceless.

The rooms are HUGE – seriously, some of the most spacious we've encountered. But what really impressed me as someone who's admittedly a germaphobe is how squeaky clean everything was. Every surface, every corner – spotless. Plantation Bay has earned my complete trust when it comes to cleanliness standards, which is no small feat!

As to dining & Activities - With so many restaurant options on property, we never felt stuck eating the same food. The variety kept every meal exciting. The resort really shines when it comes to activities too – the arcade was an absolute blockbuster hit! There's a gym available, but my husband and I preferred jogging around the resort grounds. It's incredibly runner-friendly with beautiful scenery to boot.

The staff deserves special mention too – consistently friendly, professional, and genuinely seemed to care about making our stay perfect.

Bottom line - we keep coming back to Plantation Bay because, quite simply, it remains incomparable and unmatched. It's the perfect blend of family-friendly safety, luxury, cleanliness, and genuine hospitality. Whether you have young children or not, this resort sets the bar impossibly high. We'll be back – that's a guarantee!

So hard to say goodbye to this beautiful gorgeous resort. It’s Cebu’s
Secret hidden paradise! The staff are so friendly, accommodating and super welcoming. Paige the Manager of the Kilimanjaro restaurant is so personable and makes you feel at home. She even took her time and efforts to bid farewell to us on our last day. I gave a highest overall rating for cleanliness, friendly staff, top of the line services, gorgeous fresh and saltwater pools, nice snorkeling and sports facilities, food and restaurant choices and options were available and plenty. Thank you Plantation Bay for giving us an unforgettable experience that I can call one of my happy place. 🫰❤️🫰

I enjoyed my day trip at Plantation Bay. The moment I step into the resort I was in awe of the place. It's like I have been transported out of the hustle and bustle of the city life and brought to paradise. The resort is quiet, calm and offers a lot of amenities like biking, arcade, huge pools, beach and other outdoor activities and many more to enjoy the day. It is a perfect place to unwind and reflect on life as the place brings peace to the soul due to its relaxing environment. I also prefer places with less crowd. The customer service is top tier and all the staffs are friendly and helpful to all the guests. Now let me talk about the food, one word, appetizing and delicious! I will always recommend visiting and staying at Plantation Bay any day of the year.

The best place to relax and unwind. I appreciate how serene the place is, away from the buzzling streets of the city. My kids enjoyed playing billiards, riding the bikes and swimming in the lagoon and freshwater pools. There is so much to do, they have a long list of activities for everyone and you'll never get bored. The staff are courteous, friendly and always ready to assist you with a smile. Even prior to arrival, registration and check in was made easy because they email you in advance for online registration, this saves me so much time.
We enjoyed the world's best Kare-Kare indeed, so flavorful and satisfying. Another favorite is the Crispy Pata, we also tried Plum-Sauce Pork Pao and the slow braised pork belly definitely melt-in-your-mouth experience with it's Peking style plum sauce.

I was also impressed with the 4 in 1 Thermostatic shower panel - complete with rainfall shower head, hand shower and body sprays, you can preset to your desired temperature. The Toto toilets with bidet seat - so hygienic, eco-friendly and convenient. I can't wait to come back again anytime soon. Plantation Bay will always be our Happy Place!
Thank you for a great weekend staycation.

The sceneries are amazing, love the service and amazing experience over all!

The resort is of a very good size packed with a wide range of activities which suit ppl of all age and all preferences. I did diving, field trip, gun shooting and massage. Should i stay longer I would have done whiskey tasting and also baking workshop. While leisure stroll is very pleasant within the premises, the resort also provides bikes to go around and call for golf carts is within minutes. Staff members are good looking and they have a friendly energetic vibe. Definitely come back

I am not normally one to go against the flow, but these reviews are not reasonable.

My wife and I just stayed there for 2 weeks for our 20th anniversary June 13-27 2024. OK, not everything was perfect and the room service was a little overpriced but the place was PEFECT. The pools were well maintained with many cleaned overnight and operational by mid-afternoon the next day. The breakfast buffet was amazing and staff were always focusing on us and attention to detail. Everyday the breakfast is from a different country and super good with lots of bacon (real bacon) fresh fruits, and hand-made pastry's plus omelets and a wide variety of main courses, Look at my reviews from the past. I can be very picky when service is really bad, but this resort deserves a LOT better reviews!!

horrible service, outdated rooms. horrible food. save your money and go somewhere else.

Worst experience ever!!! For a 5 star resort their service is appalling. Lots of problems and lack of information, not interested with complaints and not even offering compensation for the leaked room where my elderly parents stayed and moving them from room to room only to end up in the same leaked room. Poor customer service. Dont waste your money in this place.

Bad customer service. Rude employees

BAD REVIEW: Plantation Bay Resort Cebu

Never Stay in this Big Swimming Pool RESORT.... lol Rude management and managers... Not worth it to stay here.. Expectation versus Reality!! Why would u want to stay in a expensive villa beside BIG POOL HAHAHA! and they have a small Beach front that you would NOT want to swim yuck...

Your CEO Manny Gonzalez and GM is RUDE... NEVER AGAIN Plantation bay!

Very bad. Inhumane traetment to people with disability

I’m leaving this hotel a 1 star review because of the response we just received from their general manager! My husband and I stayed there a while ago with our children. We were living and working in Thailand for a year and decided to take a diving holiday to the Philippines and we stayed at Plantation Bay. There was an unfortunate leak though and my Dior bag was ruined when water came in through an exterior wall.
Anyway, my husband left a review on here a few days ago. Here’s what he wrote::
“It's a nice enough hotel so the two star rating is maybe unfair but my wife's Dior bag was in a cupboard in the room which somehow god flooded when it rained. The bad was sheepskin and it god stained really badly and ruined! It cost £1,500 for the bag and we were really not happy that they didn't offer any sort of compensation.”
To my horror, here is the condescending, cheeky and downright insulting reply from their general manager::

Plantation Bay GM, General Manager at Plantation Bay Resort And Spa, responded to this review:
Dear TripAdvisor Reader:

Reading between the lines, it would seem that this review must have been posted to placate a wife who was nagging the husband for other reasons in 2015, and it is unfortunate that we should be made the whipping boy in a marital disagreement, by a wife who enjoys raking up the past.

Our records show that in 2008, in response to the wife's allegations that we were responsible for damaging her expensive handbag, our Duty Managers and Front Office Manager met with her. Given her admission that they live in Thailand, we frankly did not believe her claim that it was a GBP 1500 designer bag, and she was unable to produce any evidence of its value or provenance. As some readers may know, sheepskin is not commonly used to make quality handbags, since it is too soft to hold a shape.

The unfortunate reality is that certain guests try to turn a minor misfortune into a windfall profit. We get a few cases like this every year. It is always expensive designer bags that are damaged, never the $10 Thai counterfeits. Nonetheless we offered various alternatives for compensating her, but she was adamant that she not only wanted GBP 1500 for the bag, but also their entire 17-day stay to be free of charge. We did not agree.

Still, we thank this person for the review. We appreciate that he was honest enough to admit that he liked our resort and found the Spa outstanding.


Sincerely,
Efren P. Belarmino
General Manager


I just can’t believe this, can you? How rude can you be to your customers? We will be leaving reviews all over social media and Trust Pilot now. What a horrible little man!
For your information, my bag was authentic sheepskin Dior, purchased in Kensington, London not Thailand. You clearly know as much about bags as you do about customer service as Sheepskin is commonly used in Dior bags. It was their “Cuttling” bag, made from tan coloured sheepskin and we did in fact have a certificate of authenticity. We just didn’t happen to have the receipt with us in holiday!

You are also blatantly lying. We were never offered any compensation. You say you offered us our 17 day stay for free and that is just a complete lie. We were not offered any sort of compensation.

The bottom line is your hotel is built from sub-standard materials and when it rains, the water actually pours in through the walls. Unfortunately, my bag was sitting on the floor in the wardrobe and it was ruined through no fault of my own.

Your disrespectful attitude and patronising remarks just go to show what a horrible little man you actually are and I hope my reviews will cost you more than the compensation you refused us in guests who decide not to stay there.

I will be leaving reviews about Plantation Bay all over the internet now. I’ve never been so insulted. What a repugnant little man, just an unbelievable reply.