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Lees wat reviewers zeggen
Unbelievable service by the staff for promptly accepting my request to refund the ticket money for the postponed Sid Sriram concert. Appreciate their swift responses. Many thanks 🙏🏼
Bedrijf heeft geantwoord
All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Hab... Toon meer
Bedrijf heeft geantwoord
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contactgegevens
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Verenigde Arabische Emiraten
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Uitstekend
643 reviews
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Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Unable to get refund for cancelled event
I booked tickets, and event cancelled, complicated way to get a refund. And if you did not apply for a refund within the specific time, the refund window closes and they will not refund you. Truly disappointing Platinumlist policies for refund
19 april 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Hello Abdul,
Thank you for sharing your feedback with us. We are truly sorry to hear that you were disappointed with your experience, and we appreciate the opportunity to clarify the situation.
After reviewing your case, we confirmed that you held two separate orders for the postponed event. A refund request for your first order was submitted within the organizer's announced refund window, and that transaction has been successfully processed.
However, we did not receive a refund request for the second order during that designated timeframe. Once an organizer's refund window closes, their system locks, and we are unfortunately unable to process any further refunds. As a ticketing agent, we are strictly required to adhere to the terms and conditions set by the event organizers.
We completely understand how frustrating this outcome can be, but these policies are established by the organizers and applied consistently to all ticket holders.
If you have any further questions or if you believe there has been an error, please don't hesitate to reach out to our support team. We are always here to help look into things for you.
Thank you for your time and understanding.
Best regards,
Customer Support Team
Very helpful support team
Very helpful support team, had an amazing experience!
21 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Antwoord van Platinumlist Tickets
Thank you for your feedback, much appreciated.
I can easily buy two tickets for…
I can easily buy two tickets for Shakira concert in Doha.
14 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
Great
Great , easy to purchase, kids enjoyed a lot, staff was very friendly from the main door and to all main attractions
17 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
Antwoord van Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
Booked T4 Fanzone tickets for World Cup…
Booked T4 Fanzone tickets for World Cup 2026.
WhatsApp support team was super helpful and fast 👏
Just 2 suggestions: please update the app/website to make it easier to use, and add an option to choose seats + get the ticket and QR code in one go.
Overall good experience.
12 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
Antwoord van Platinumlist Tickets
Thank you for your feedback, much appreciated.
I was worried at first
I was worried at first, because after booking the tickets, the timing was 11 am, I was worried since I just spent 500 dirhams and it was 1 pm, thank fully Habiba, from their customer support helped me, with quick and valuable responses I was so thankful for her solving my problem in no time.
12 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Very poor experience with Platinumlist.
Very poor experience with Platinumlist.
I booked tickets through platinumlist.net for a World Cup screening in Dubai. The match was advertised to start at 04:00 local time, but after I had already purchased the tickets, it was postponed by at least an hour due to severe weather.
The issue was not just the one-hour delay. There was no certainty at that point that the match would not be delayed further or cancelled altogether. Given the very late timing and the uncertainty, I could no longer attend.
I contacted Platinumlist immediately and made it clear that I needed an answer before the event so I could plan accordingly. I waited a long time, was told it would be escalated, and then only received a reply the next day saying there would be no refund. They did not properly address the fact that the event timing had materially changed after purchase.
I understand no-refund policies for a normal change of mind, but this was different. The event did not go ahead at the advertised time, and there was ongoing uncertainty due to severe weather.
The setup also felt poor value, with customers made to pay extra and only able to redeem part of it on food/drinks. There was also no reserved seating.
Overall, Platinumlist did not come across as professional at all. I expect better standards from a ticketing platform operating in Dubai. Based on this experience, I would avoid using them again.
6 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Hello Muhammed,
We are very sorry for the disappointing experience you had with your booking and the frustration caused by the match delay and the timing of our response. We completely understand how difficult it was to plan your attendance given the late hours and the uncertainty caused by the severe weather conditions.
We have reviewed your request thoroughly. While the delay was caused by sudden and severe weather conditions rather than an error on our part, and the organizers technically declined the request, we value you as a customer and have processed a refund of 300 AED as a special exception.
Regarding the venue setup, we will share your feedback about the food and beverage redemption and the seating arrangement with the event organizers to help improve future events.
We truly appreciate your patience and feedback as it helps us review our support timelines, and we always aim for customer satisfaction.
Regards,
Platinumlist
Antwoord van Platinumlist Tickets
Thank you for your feedback, much appreciated.
شكرا حبيبة على مساعدتك لي اليوم
شكرا حبيبة على مساعدتك لي اليوم
Thanks Habeba for supporting me today
1 juli 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
شكرا لمشاركه ملاحظاتك معنا نحن سعداء دائما بمساعدتك
Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
easy booking process
It was really easy to find the event i wanted and a quick booking process!!
30 juni 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for your feedback, much appreciated.
Very convenient to find tickets and…
Very convenient to find tickets and make the payment. I also enjoy the WhatsApp and email notifications
29 juni 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for sharing your valuable feedback with us.Much appreciated .
Ohh first of all we would like to thank…
Ohh first of all we would like to thank you people for an amazing job ,we have literally enjoyed the place everything was really great 👍 According to how we felt after visiting the place ;we will recommend other people friends, family to come and visit also . The place was nice and you all know how to welcome people and take care of them very well . we love it alot . Regardless thank you🙏
28 juni 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! Your kind words truly make us happy, and we are delighted to know that you enjoyed the place.
Amazing team
Perfect customer service and the support team very helpful
26 juni 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Customer service team doing excellent…
Customer service team doing excellent job.
Habiba handled my case with very warm and guided me to handle the situation
Collected necessary information and did the needful
Appreciate their knowledge, patience and guidance
24 juni 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Customer service person named Habiba…
Customer service person named Habiba was so helpful in upgrading my tickets... Thank you so much..
21 juni 2026
Review zonder uitnodiging
Antwoord van Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
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