I have been waiting for a response from Playerlands for 8 MONTHS. Eight months. No reply to my emails, no response through their support channels, absolutely nothing. They just took my money and... Toon meer
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It was okay service until they kept having delays on payouts and tickets ignored and delayed too. They even cover the fact they hidden some crucial info back then during site reconstruction that was... Toon meer
Bedrijf heeft geantwoord
Withdrawals are taking an unreasonable amount of time. I have been waiting for my payout for a long period now and there is still no clear information about when it will be processed. what worries me... Toon meer
The customer service is absolutely top notch. Replied within an hour on Twitter, even before 9am on a Saturday. Resolved issue incredibly quickly with no fuss at all. Cannot be faulted in any way.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Derwent Business Centre, Clarke Street, DE1 2BU, Derby, Verenigd Koninkrijk
- 01332 477 684
- contact@playerlands.com
- playerlands.com
2,8
Gemiddeld
78 reviews
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Heeft 40% van zijn negatieve reviews beantwoord
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Support is great
Support is great, tho it can be slow sometimes. My first interaction with support took about 2 WEEKS, in which I was getting very impatient. Second interaction was A LOT better in which being faster to respond and getting straight to the point.
4 oktober 2022
Review zonder uitnodiging
Antwoord van PlayerLands
Hi tNEbula,
We appreciate the review and have taken onboard the initial delay in responding. Our channels are now a lot more efficient after your feedback and nobody will ever with this long for their first support interaction.
Many thanks,
The PlayerLands Team
Great support staff
Fraud-
Money taken from my account linked to this site.
Managed to reach support staff via discord. Replies have been quick and things seem to be moving forward. Refund came through on day 2 following the converstaion from discord support staff. Very friendly and quick to address my many concerns. Top notch folk
7 september 2022
Review zonder uitnodiging
Antwoord van PlayerLands
Hi Jack,
Glad that we were on hand to help resolve your issue. We appreciate your feedback.
Many thanks,
The PlayerLands Team
The customer service is absolutely top…
The customer service is absolutely top notch. Replied within an hour on Twitter, even before 9am on a Saturday. Resolved issue incredibly quickly with no fuss at all. Cannot be faulted in any way.
30 juli 2022
Review zonder uitnodiging
Antwoord van PlayerLands
Hi Matt,
We appreciate your kind feedback!
Many thanks,
The PlayerLands Team
Amazing and friendly support
I had some problems with store, i wrote on discord and they helped me in 2 hours, amazing support and friendly helpers. Good experience.
29 juni 2022
Review zonder uitnodiging
Antwoord van PlayerLands
Hi Week Block,
We appreciate the positive feedback!
Many thanks,
The PlayerLands Team
EXCELLENT customer support!
EXCELLENT customer support!! Jess responded to my email extremely quickly and resolved the problem my son was having with his acct. in a matter of minutes!! Thank you again for the excellent service!!
11 maart 2022
Review zonder uitnodiging
Antwoord van PlayerLands
Hi Kate,
Glad that we could help out. Hope that your son enjoyed his items ;)
Many thanks,
The PlayerLands Team
Great Customer Support
Great Customer Support, easy shop solution.
In case any issue appear, it spossible to quickly reach out to their support in discord and their respond times are great.
23 februari 2022
Review zonder uitnodiging
Antwoord van PlayerLands
Hi Timkoe,
Glad that we could help you set up your store easily and hope you grow your online community fast with us!
Many thanks,
The PlayerLands Team
Fast service
Fast service, had a problem, and they started to look for a solution right away.
13 december 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hi ThuGie,
Glad that we could help you sort things easily.
Many thanks,
The PlayerLands Team
10/10 customer service
Using player lands has been best and easiest way to monetise my server. Customer service has been 10/10. Highly recommend.
18 november 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hi Kai,
Thank you for the positive feedback, glad that we could help you monetise your server and grow your online community. We appreciate the positive feedback.
Many thanks,
The PlayerLands Team
Fast and Helpful
15 november 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hey Sharkie TV,
We appreciate the positive feedback, glad that we could help out with setting up your webstore.
Many thanks,
The PlayerLands Team
Antwoord van PlayerLands
Hey Manos,
Glad that we helped you set up your webstore quickly, and we appreciate the positive feedback.
Many thanks,
The PlayerLands Team
Really helpful
Really helpful, getting set up and going was a breeze and they actually do what they say they will. Customer service is on point where I needed some help and advice and they responded quickly and concisely and got me moving again.
28 oktober 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hey Joe,
Appreciate the feedback! Glad that we could help you with your online store for your server.
Many thanks,
The PlayerLands Team
Good server store
Very good! The admin also very friendly and helped me to solve all the problem
28 augustus 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hey Darrien,
Glad that we managed to help you setup your store easily!
Many thanks,
The PlayerLands Team
I needed help getting my Rust server…
I needed help getting my Rust server set up, and Liam was very professional and helpful.
The only feedback i would leave as a support agent myself is that they should have templates for the reviews, customers that wait for you to find the link and type out the message are less likely to leave a review :D
23 augustus 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hey Samuel,
We appreciate the review as well as the feedback on collecting reviews.
Many thanks,
The PlayerLands Team
Great company
Great company! Website’s interface is great and easy to use, never had a problem! Staff are great, whenever I have had a query they have been so helpful and quick to resolve it. Deserving of the 5 stars!
20 augustus 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hey Josh,
Glad that you like the platform. Hopefully we can help you to grow your community.
Many thanks,
The PlayerLands Team
Dodgy with poor support
Used PlayerLands for a few months. Had loads of difficulty with the new control panel. Can't use it on my phone. Often it would load and hang.
Business just seems dodgy. People complain they are not able to get their payments. Support is terrible and never reply in Discord.
Switched to Crafting Store and haven't looked back. Avoid.
19 augustus 2021
Review zonder uitnodiging
Antwoord van PlayerLands
Hi B Goose,
Sorry that you didn't like the platform. We haven't heard of anybody having problems with their payments, everything is automated and reconciles daily. Comments have been noted, and I'm only assuming that the Discord response was due to a time difference that we maybe didn't have covered at the time as everyone is responded to within 24 hours - even faster now that we have operatives across the world.
Many thanks,
The PlayerLands Team
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