Plumbflex Reviews 

You stocked the required product and delivered it in a timely way.

Only used once but all good & will use again if needed!

I placed an order on 6th June and received it in the 12th. It was missing an item. None of the phone numbers for Plumbflex work. I've emailed them over half a dozen times chasing it up with zero response. It is now early July so I'll have to reclaim the money via my credit card company. Terrible customer service.

The item purchased was Silverline Toilet Auger. This was very good value for money. It arrived on time. Item was packaged correctly. I will definitely purchase items in the future.

Fair price and quick delivery, all together brilliant.

Good service

DO NOT USE.

Placed an order towards the end of March and I still haven't received the order. It is now middle of May. 3 emails sent, but I haven't had a reply! The phone number given does not work. Please do avoid! Beginning to think this is a scam site?!

Sold me a defective product, tried to get in contact to get it warrantied but none of the contact details provided were legitimate. Had to go through the product’s manufacturer, who persisted at the company for months to warranty my product, in order to obtain a refund. Not necessarily a scam as I still received my product, and later my refund, in the end, but considering all the contact info is bogus, I think it’s fair to say something’s going on

I ordered a set of spanners from this store a few weeks ago, but I have never received them. The store keeps insisting that the items were delivered, however neither I nor anyone at my property has received them.
I have contacted the store multiple times asking them to properly investigate the issue, but I keep getting the same response that the items were delivered, with no real effort to resolve the problem.
This is extremely frustrating and shows a lack of responsibility and customer care. I would strongly advise others to be cautious when ordering from this store.

They sent me the wrong item

Excellent product. Easy to install. Saves a fortune on bottled water.

I bought a water softener from Plumbing Flex, but the unit I received was faulty and had to be replaced.
When the replacement arrived, I immediately noticed that the outer packaging was different. The new unit came properly sealed, with all loose parts securely packaged, which made me suspect that the original item I received may have been a returned or previously opened product.
When I contacted Plumbing Flex customer support, I found their response disappointing and unhelpful. They simply stated that they only supply brand-new products and did not address my concerns.
I then contacted the manufacturer directly, and their response was much more helpful. They took the issue seriously and said they would investigate further.
I feel that Plumbing Flex (or at least the representative I dealt with) does not understand their responsibilities. When a customer buys a product from them, they should take ownership of the issue and clearly direct the customer on what to do, rather than dismissing the concern.

Very competitive price & Very quick delivery time and good communication regarding delivery
Definitely recommend and will use again
Thanks

Martin

Great price, cheapest on the net.
Postage a bit slow but wasn't in a hurry for it.
Thanks

Arrived promptly. As ordered. No problems.

Great, speedy service at a very reasonable price.

Best prices on water softener salt, always quick delivery

Pencil works excently on wet wood

I ordered an item 4 weeks ago and was told it would be delivered by 2nd January and still not received it 3 weeks later. I’ve emailed with their response saying they would chase the delivery company. After still not receiving it I emailed again but no response. I will have to go through PayPal to get a refund