Had zero coverage in my area. I asked for a simple refund and the customer support was awful. They made me record videos and send proof for several days in a row despite me not using a single mb/gb of... Toon meer
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Lees wat reviewers zeggen
Seyahat edeceğim için pocket eSım satın aldım sonra herşey kurulum dahil çok kolay oldu gecenin bir vakti müşteri hizmetleri ile görüşmek istedim anında karşılık verdiler ve bana yardımcı oldular teşe... Toon meer
Bedrijf heeft geantwoord
Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... Toon meer
Bedrijf heeft geantwoord
Yaklaşık bir yıl önce keşfettiğim ve her yurtdışı çıkışımda kullandığım bu servis sağlayıcıyı kesinlikle tavsiye ediyorum. Sanırım muadillerine göre daha ucuz. 5 farklı Avrupa ülkesinde deneyimledim v... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.
Contactgegevens
Caddebostan mah. Caddebostan iskele sk. no:16-18B Kadikoy Istanbul, 34728, Istanbul, Turkije
- support@pocketesim.com
- pocketesim.com
4,4
Uitstekend
165 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great choice for Travelers
Pocket eSIM is perfect match for the travelers like me. I use pocket eSIM when i travel abroad. It cheaper than normal carrier and other alternatives. Easy to use, nice UI/UX.
20 maart 2024
Review zonder uitnodiging
?SCAM
I signed up and paid and it said the eSIM doesn’t work anymore . I emailed them and they have not replied . Seems like a scam to me. Let’s see if they reply to my email and actually give me a QR that works. I used Sailly in Switzerland with no issues . Wish I had just stuck with them
25 juli 2024
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Jodi,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for any inconvenience you have experienced with our service. Your satisfaction is very important to us, and we take your concerns seriously.
We wanted to inform you that we have responded to your email and provided assistance regarding the activation of your eSIM. Please rest assured that we are here to help and resolve any issues you may have.
If you have any further questions or need additional support, please do not hesitate to contact us. We appreciate your patience and understanding as we work to ensure everything is functioning correctly for you.
Thank you once again for your feedback. We value your input and are committed to improving our service based on your experience.
Kind regards,
Pocket eSIM Support Team
SCAM
SCAM
Paid but received no order confirmation & no Esims under my active / archived products in the app.
Update: Refund initiated after this review went up
29 juni 2024
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Lauren,
Thank you for reaching out to us regarding your recent experience with our service. We deeply regret any inconvenience you have encountered and appreciate the opportunity to address your concerns.
Firstly, I would like to apologize for the issues you've faced with your eSIM purchase. This is certainly not the level of service we aim to provide, and I assure you that we take such matters very seriously.
We understand the frustration caused by not receiving an order confirmation and the subsequent difficulties in activating or refunding your eSIM. Our customer service team is committed to resolving this matter promptly. It appears there may have been a technical issue that prevented the order confirmation from being sent to your email.
Could you please double-check your email, including the spam/junk folder, to see if the confirmation email may have been misdirected? Additionally, I have initiated a refund process for your purchase, and you should see the refund reflected in your account shortly.
We are also investigating the communication issues you mentioned and will ensure that our customer care team improves their response quality to prevent such misunderstandings in the future.
We value your feedback and are dedicated to making improvements based on your experience. Please let us know if there is anything else we can do to assist you.
Thank you for your patience and understanding.
Best regards,
Pocket eSIM Support Team
Scam
Paid for sim card and then only got a server error when i tried to get the code
18 juli 2024
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Customer,
We sincerely apologize for the inconvenience you experienced with our service. Our goal is to provide the best possible experience for our customers, and we regret that we did not meet your expectations.
To help us resolve the issue promptly, could you please provide your order number and any additional details, such as a screenshot of the error message? You can reach out to us via email at support@pocketesim.com or connect with our live support team on WhatsApp. You can find our contact information on our website at https://www.pocketesim.com/tr/contact-us.
Once we receive the necessary details from you, we will work diligently to resolve the issue and ensure you receive the eSIM code you paid for. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding.
Best regards,
Pocket eSIM Support Team
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