When the radios finally arrived 2 weeks late none of them would connect to the network. After repeatedly resetting them 3 of the 4 finally came online, when still dead. Cannot make contact with pocli... Toon meer
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Lees wat reviewers zeggen
So far so good. Had an issue with order that was straightened out quickly after contacting support. Also had an issue with one of the radios not xmitting voice properly which turned out to be a connec... Toon meer
I’ve been using these for several months now and they are great. I got one for my in-laws and mom, the instant communication is outstanding. No more trying to find their phone or getting voicemail, th... Toon meer
Consistently drop coverage and are not reliable. The lady’s voice is annoying and always has something to say. Need to build a product that is in line with what they promote. Very poor coverage are... Toon meer
Bedrijf heeft geantwoord
3,4
Gemiddeld
26 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Radio about are not working and…
Radio about are not working and customer Service is not helping.
24 september 2026
When the radios finally arrived 2 weeks…
When the radios finally arrived 2 weeks late none of them would connect to the network. After repeatedly resetting them 3 of the 4 finally came online, when still dead. Cannot make contact with poclink.
24 september 2026
Consistently drop coverage and are not…
Consistently drop coverage and are not reliable. The lady’s voice is annoying and always has something to say. Need to build a product that is in line with what they promote.
Very poor coverage area also it’s not an off grid product
19 september 2026
Review zonder uitnodiging
Antwoord van Poclink
Hi, could you please confirm which Poclink model you purchased? The POC-1 Ultra supports local off-grid communication through its analog mode. Our other POC-1 models require cellular coverage for communication.
LTE coverage depends on the networks available at your location. In a remote area with no cellular signal, LTE communication will not work. If you have the POC-1 Ultra, please switch to analog mode to talk locally without a cell tower. If you’re experiencing dropped connections where cellular coverage is available, please email support@poclink.com with your model and location so we can investigate.
We live in Texas
We live in Texas, wife went on a trip to Georgia. I was able to talk to her even though we were states away. Never had an issue really.
25 augustus 2026
So far so good
So far so good. Had an issue with order that was straightened out quickly after contacting support. Also had an issue with one of the radios not xmitting voice properly which turned out to be a connector issue which I cleared by jacking in/out of the headset port. Radios have good audio and range and I love them so far. Customer was service is available through email within a day, but I did not try by phone.
25 augustus 2026
It took an exrtra day or two to receive…
It took an exrtra day or two to receive it, so I wasted the money on 2nd day delivery - wanted them for a trip and they were delivered after we left. But the units are very nice and well built. Worth the money.
25 augustus 2026
Nice accessories for the poc-1 Lite radios
Accessories for our POC-1 lite radios will provide protection and convenience for them. Our order was promptly received and well packaged.
25 augustus 2026
10/10 Recommend!
I’ve been using these for several months now and they are great. I got one for my in-laws and mom, the instant communication is outstanding. No more trying to find their phone or getting voicemail, the piece of mind knowing they are just a PTT away is comforting.
31 augustus 2026
Review zonder uitnodiging
Placed order said delivery 5/8 days…
Placed order said delivery 5/8 days after 5 days got a delivery confirmation so they had my money 5 days before dispatched and still waiting. No tracking nothing AVOID
Update got some fake royal mail tracking number turned out to be fake as royal mail CANT TRACK THE NUMBER YET MORE LIES SCAM COMPANY .I SUGGEST IF YOUR LOOKING FOR A SIMULAR RADIO CHOOSE A GENUINE COMPANY
27 augustus 2026
Review zonder uitnodiging
Antwoord van Poclink
We’re sorry for the confusion and understand your concern about not seeing the tracking information sooner. We can confirm that your order has been shipped, and the tracking number has been sent to the email address used when placing the order. Please check your inbox and spam/junk folder.
If you still cannot find the email, please contact us directly and we’ll resend the tracking details immediately. Thank you for your patience.
— The Poclink Team
I purchased 2 radios and 1 works…
I purchased 2 radios and 1 works fantastic. The second continues to cut out and you can not hold a conversation. There has been so much going on that I do not have the time to sit and wait for customer support for help. At this point I can't give fully 100 percent my approval and recommendation. I have had many radio brands in the past from Motorola to Midland and others. I have never had an issue with a radio until now.
14 mei 2026
Review zonder uitnodiging
Antwoord van Poclink
Thank you for sharing your experience. We’re glad one radio is working well, but the second unit cutting in and out is not acceptable and is not how it should perform.
We understand that you do not have time to wait for customer support. Please contact us by email or call us directly at +1 (833) 570-9600 with your order number. We will prioritize your case and work with you to resolve this as quickly as possible, including arranging a replacement if the unit is faulty.
We want the opportunity to make this right and earn your full confidence.
— The Poclink Team
They are incredibly for distance and we…
They are incredibly for distance and we have only tried them
Over 140 km away
The only thing is sometimes the clarity and intermittent speech comes through making it tough to understand the other person
20 augustus 2026
Antwoord van Poclink
Thank you for sharing your experience! We’re thrilled that the radios kept you connected from more than 140 km apart—that long-distance coverage is exactly what Poclink is designed for.
We’re sorry that the audio is occasionally unclear or intermittent. Conversations should be easy to understand, so we’d like to check the network connection, device settings, and firmware to identify and resolve the issue. Please contact us by email support@poclink.com or call +1 (833) 570-9600, and our team will be happy to help.
— The Poclink Team
it doesn't work in area because wrong…
it doesn't work in area because wrong kind off company for service because the company name 's is GCI server's and have no signal
5 augustus 2026
Antwoord van Poclink
We can resolve this issue for you. Please contact us at support@poclink.com with your order number, and our support team will take care of it.
— The Poclink Team
Antwoord van Poclink
Thank you for your kind feedback! We’re delighted that you’re happy with our service and purchase plan options. We truly appreciate your support!
— The Poclink Team
Battery seems defective
Battery seems defective, it’s easily drain even without using them!
5 augustus 2026
Antwoord van Poclink
We’re sorry to hear about the battery issue. The battery should not drain quickly when the device is not being used, and we can resolve this issue for you.
Please contact us at support@poclink.com or call +1 (833) 570-9600 with your order number. Our support team will take care of it, including arranging a replacement if the battery is defective.
— The Poclink Team
Awesome radios
5 augustus 2026
the customer experience for requesting…
the customer experience for requesting a return. I followed the directions and the system would not let me complete the process and they left me in wait.
5 augustus 2026
Antwoord van Poclink
We’re sorry that our return system did not allow you to complete the process and that you were left waiting. This is not the experience we want for our customers.
Please contact us at support@poclink.com or call +1 (833) 570-9600 with your order number. We will handle your return directly and resolve this issue for you.
— The Poclink Team
Worked once haven't worked since very…
Worked once haven't worked since very disappointed with customer service issue still unresolved
5 augustus 2026
Antwoord van Poclink
We’re very sorry that the device stopped working after the first use and that your previous support request remains unresolved. This is not acceptable, and we will resolve this issue for you.
Please contact us at support@poclink.com or call +1 (833) 570-9600 with your order number. We will solve the issue for you.
— The Poclink Team
Extremely helpful and called back the…
Extremely helpful and called back the next day to confirm my order.
Also discussed my new order of 10 Radios and programming.
5 augustus 2026
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