Podpoint Reviews 121

If I could give zero stars I would. The communication from the outset was abysmal. Promises to arrange installation within five days, a month and several phone calls later, I threatened to cancel and they gave me an install date. A four hour window was indicated of 8am to 12pm, yet by 12.15pm no-one had arrived. I phoned to be told oh yes your slot has been changed to 1pm to 4pm, so I took off a morning for nothing! and no communication from them to tell me! When the engineer (who was a complete gentleman) arrived he said he couldn't do the installation today as it was a bigger job than was envisaged. I offered to compromise on the location of the charger on the basis that the cable be installed in conduit along the front of my property, I was even going to the local electrical supplier to obtain and pay for it myself. He was happy to do it but had to spend over an hour on the phone to his boss and POD Point who wouldn't let him do it, after two hours I told him to pack up and leave. This is a classic example of a big national business who have no concept of customer care. I am now having the job done by a local electrical contractor exactly how I want it done on my home. I absolutely would not recommend this dreadful company.

Terrible experience. Installation 'engineer' came to the house, damaged the electricity box so it can no longer be accessed, the charger doesn't work, and the support is non-existant.

100% reliable app. Going to be the only one I use, not had one issue. Don[t understand all the negative reviews. The only downside I can think of is that it can be a bit slow to search and locate the charger.

The most awful customer service ever. Pod point stopped charging, rang customer service! Non uk based and awful. Wanted pictures to see the installation which they did and they just don’t seem to get then and round and around in circles we go. I just want a person to fix the blooming thing, which they will not do without the pictures which they never seem to receive. Absolutely awful!

Paid Podpoint my money in December and now in May I am still waiting to have my charger installed. I'm not sure there is a more inept company and workforce around and if there is I hope I never have to deal with them. Our project manager appears not to care or maybe he doesn't exist as you never actually hear from him. I would leave minus stars if I could.

I’d I could lower I would. Absolute joke of a company, BUY FROM ANYWHERE BUT HERE!!, the installers have destroyed my room and flooring after drilling through a water pipe and I have been called a liar saying the did not damage the floor. Currently of month five of battling with them. You can’t speak to the complaint department direct as they hide behind emails and “ third party”, installers!! DO NOT USE!!

Would give them a zero if it were possible. They insist on two factor authentication via text, however the text messages don't get sent. Their customer services then take you through a script of uninstalling the app, re-installing it, checking the number etc which is an utter waste of time as funnily enough I know my own phone number really well, and actually work in IT including mobile technology so know full well that there is no text filtering set up on my phone and absolutely nothing at my end which could stop the messages getting through!

Two seconds on this site showed me someone else getting exactly the same problem as me. If they are getting lots of people with the same problem, which seems very likely then their customer services ought to be aware of this unless their service desk software is absolute rubbish.

There is one charger at the site I went to, which in theory should accept contactless payments (i.e. without the app) however the buttons on this don't seem to work so you can't select the type of charge you want in order to initiate payment, and in fact the charger name does not appear on the pod point network despite it being switched on and having pod point branding and a sign listing it as a pod point charger.

This service is an absolute joke. All connected to Tesco too, which I should think is rather a concern for them as they DO actually have decent customer services. I would not think they would want to be associated with such a service with so low a rating.

Tried to use a public charger. Installed the app but needed a two factor authentication text message which never arrived. Absolutely useless.

I wish I could give Zero Stars!! The worst customer service of any company I have had to deal with.
Their sales people lie and say your charger will be fitted in 1-2 weeks. Once you pay this goes over 3 weeks. Bythe time you get a date it is closer to 6 weeks. I asked for my money back after 7 days, still waiting for it over 3 weeks later

Had a pod point installed 4 days ago , hasn’t worked properly since being installed , for the last two days no power to it !! Called on numerous occasions to customer services , technical help ask for photos - even tho installation was 4 days ago!! Photos sent they have arranged for an engineer to come out IN 25 DAYS!!!so not been able to use the charger once and having to now pay for public chargers , absolute farce of a company AVOID!!

Typical lazy WFH style attitude where operators go completely silent except for making 'ummmmmm' sounds and will put you on mute/hold without even telling you why or what they will do to resolve

Very unprofessional & 'lax' attitude from people with zero urgency who are clearly given too much comfort in their roles

Called up twice for a date for my parents charger to be fitted after the operator fobbed them off the first time saying "we'll check and let you know" When will we know? Who are you checking with? Where is my email of confirmation? It did not exist

Second time the operator told me "I can see you've called twice so just hold tight and we'll be in touch" this is not acceptable when I or any customer has called asking for a solution! A 10 year old could've handled that better

The company's employees must listen to its callers before it speaks and be mindful that we have lives & schedules to arrange around installations such as night shift & office work on top of running a business from home

I subcontracted to Pod-Point years ago as a fitter when they were the market leader however it seems the companies lack of ability to train staff in basic customer service has lead to a barrage of 1* reviews like the one I am writing now

I understand that to most who are working there it is simply a 'job' but it seems that the days of taking pride in your work and leaving things better than you found them are fizzling out

This company will end up as the Lehman brothers of the EVCP market if they are not careful.

It seems a major overhaul is needed in its operations and customer service

It's no wonder the company has lost many of major contracts & key people such as the founder and original CEO who brought the soul to the company that now is visibly missing

Disgusting customer service. All they know is how to postpone the shoddy work they do and pass the buck from one team to another and using the irritating word “escalate”. Even a goodwill gesture amount for filthy customer service not given as promised. Cited unbelievable garbage like bank holidays and confusion…stay away like the plague. Horrible company

I ordered and paid for a Podpoint charger and was given dates and promises for when it would be fitted. There then followed terrible communication, slow responses and broken promises. I eventually gave up, cancelled and got a refund.

Horrible customer service. I plugged my car to charge at Sainsburys PodPoint charger in Godalming and my cable was stuck to the machine. It has now been 24 hours that my cable is still there and not coming out. Within 24 hours they have not done anything to help and are constantly blaming Sainsburys who said they are happy to pay for them to remove my cable. This is unacceptable Customer service and I am taking legal action against them for a replacement cable, expenses I incurred in the last 24 hours and the time I wasted on dealing with this. This company should be shut down and held accountable. Their customer service agents speak on the phone with an attitude and laugh while you are complaining.

1 star is too generous if I’m honest. Had a pod point installed on our property we have had our 5 yearly eicr inspection to be told the pod point has been dangerously fitted and poses a risk. Trying to get pod point to resolve this has been no end of hell. Multiple phone calls to be fobbed off. Emails which get ignored, THEN to top it off sent an engineer Tuesday with no parts to resolve the issue?!!! The mind boggles. We’ve been in touch with the complaints team no response? AVOID AVOID At all costs and go with another EV charger provider

Horrific customer service. Had an ongoing formal complaint for 3 months and they just ignore you on both emails and phone. No interest in helping. If i could give 1 star i would

Poor service, don't want to help over phone. Don't respond to emails. Installed charger and it still doesn't work 2 weeks later. Still waiting for response.

Wouldn’t even give them 1 star, most useless and unhelpful company there is, don’t reply to any emails and very unhelpful on the phone.

Quick enough to take your money but then don’t want to help you, they can’t even come and fit the product they are selling.

Go else where these are dreadful and will let everyone know that

Pod Point charger is not working, contacted them and got a response along the lines of: “you need to provide pictures of this, that, other and schematics of the install” etc.

I’m not an electrician, I have no idea what they are referring to, they installed it, they should have records of all of this, which is why I need them to come out and see why it is not working.

“We cannot send an engineer out until we receive all of the above”

This has been going on for weeks now. If they just sent an engineer out that engineer would be able to figure out what the problem is and resolve it.

With so many other companies offering EV Charging options, AVOID Pod Point!!!

Experience still ongoing, started 7/4/2026. Solo 3 charger keeps tripping and we are trying to get one of their engineers to visit (they have been out in 2022) as we have the extended warranty. The problems we are having are:
- can’t talk to a person
- emails received and keep asking for the same information (which we send). It gets escalated and the next email they send asks for the same information (multiple times)
- appointment made for a visit 11am - 4pm. We chased them as not arrived by 3 and then at 4.30 received an email that engineer will not be visiting
- alternative appointment for 2 weeks later
- have emailed and asked for an alternative date - no answer so today have emailed and asked for a manager to call - let’s wait and see
Very poor customer service