Polar Dive USAReviews 

The chiller is a great product and arrived on time. They also answer your questions quickly!

Excellent quality and customer service!

The Polar Dive cold plunge is well made and easy to set up. Everything about the experience has been smooth, from unboxing to installation. The customer service team was responsive, knowledgeable, and helpful every step of the way. You can tell this company stands behind their product. Highly recommend!

The chiller is what makes it worth it! I have recommended this to several other baseball dad's. I had some trouble with the valves and they took care of it right away.

The original tub i was sent didn't hold air. It leaked from day one when we got it. When I requested a replacement or refund Polar Dive's response is that I could buy a new tub from them at their cost. There was a lot of push back from customer service and it wasn't until I posted a negative review that somebody from management reached out. In the end they made it right and the quality of the replacement has been outstanding so far. Manufacturer defects happen and this would be a 5 star review if their customer service would have been helpful from the beginning.

Update 7/29/25 -

I am updating my original review to 3 stars. While my original situation (see below in this review) was beyond non-ideal, Max, their stated COO, reached out per my original review and experience. He took the time to talk to me on the phone, listened to my situation, and had a new chiller expedited. He even sent a second tub at no charge, which was unexpected! I am just now using the new set up, which the set up is fairly straightforward and easy, so let's hope my original situation was a fluke of equipment issues. I may come back and bump up one more star if it works for longer than a few weeks!

Original post 6/24/25
I ordered the tub with cooler and the cooler stopped working less than 2 weeks from set up. I couldn't get a person on the phone and only received communication via email. They made me ship the cooler back before they would send a replacement. They received the cooler over a week ago and no communication or replacement. Do not order from this company!!!

I ordered a polar dive chiller and tub. Upon delivery I was missing some parts. The customer service was excellent they shipped out the missing parts and had me enjoying my polar dive in no time. Everytime I reached out to customer service they resolved every issue and went above and beyond my expectations to ensure I was a satisfied customer. I love my cold plunge and thank the staff for solving every issue I had.

Excellent Company..Responsive to Queries, the product works great..I always get intelligent and responsive answers to my questions. We had another..slightly cheaper Chinese brand on amazon at first.. never a response to queries..none..polar dive is a breath of fresh air ! and the cold plunge benefits are great and the system has been flawless.

Overall it is an average product. I have had this product since December 2024. Fittings are made of plastic so overtime they have broken. The rubber tubes that carry the water from the chiller to the tub are prone to bending, so it will cut off the flow causing the chiller to run without water and overheat. However my biggest complaint is that it leaks constantly. It leaks from almost every fitting despite me buying additional plumbers tape and clamps. These are cheaply made products and I do not believe it is worth the price point. Save up and buy a higher end one.

There were unexpected delays and the company went above and beyond to reassure me on arrival. Once I recieved the tub and cooler, it was everything that I was promised. Easy set up and after a month of use, I am feeling better joint relief and less stiffness overall. Excellent product

If I could leave zero stars I would. I am fully convinced this is a scam company, and the good reviews have been paid for. Too is month to get my order, and it came in missing the valves. Literally took another 3 weeks and about ten emails to get them to send me the valves, during which time the refunded me part of my order due to all the issues. Finally get the valves nearly two full months after ordering, and the entire tub leaks from around the bottom seam, to the point I’m afraid at any point it will just bust and flood my garage. Not to mention the chiller is way louder than they lead you to believe and took nearly 15 hours just to get 72 degree water down to 45. This is a scam and a complete rip off.

I ordered the combo with the sauna and the sauna never came. The plastic valves on the pod are absolute junk. The threads are not strong enough to hold their own weight. The chiller is amazing, May want to find another kind of pod.

As important as the enjoyment, and the great experience of using a cold plunge almost daily, for me has been is the enjoyment of dealing with polar dive as a company! I had some questions About programming and getting the tub to work in my specific temperature requests, I dealt with a gentleman by the name of Tyrell that was outstanding, and unfortunately, in today’s world, very unique in his, and his companies total focus on 100% customer satisfaction! Their responses and abilities to satisfy me as a customer pleasantly surprised me as to how far they would go to assure me that my needs and questions were handled 1000%.

After a rough start (noted below) the customer service has been better and there is a genuine willingness to help. Rating has been upgraded.

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Ordered and paid - not in stock
waited 3 weeks
Sent to me with the incorrect valves
Sent the wrong replacement valves to the wrong address

There were some shipping mix ups to start but Max and the team were able to get it sorted out and made sure the customer is happy. I installed my polar dive max tub and it is awesome. I highly recommend this tub.

I want to start by saying that I genuinely believe Polar Dive USA offers a good product. The ice tub itself is well-designed, easy to set up, and exactly what I was hoping for when I made the purchase. Unfortunately, my experience with the chiller has been disappointing and frustrating.
From the start, the chiller didn’t function properly. The pump was sucking in air due to an internal issue inside the chiller housing. While customer service was prompt and responsive—something I truly appreciated—they weren’t able to actually solve the problem. Despite multiple videos sent and clear communication that I wasn’t satisfied with the cooler's performance, the back-and-forth dragged on through a dozen emails before I got frustrated and took the chiller apart myself. Multiple fittings were loose, and the pump fitting had to be taped. Finally, the air problem was solved.
Even after that, the chiller still doesn’t get the water as cold as advertised, 39F, which defeats much of the purpose of having it. When I asked about their refund policy due to what seems to be a defective unit, I received no reply—no resolution, no next steps, just silence.
To be clear, I think this can be a great product, and the company seems to care enough to respond quickly. But in my case, I’ve been left stuck with a struggling chiller and no indication that a replacement or refund is even being considered. That’s a real disappointment.

I wanted to like them, and I did like their customer service, but after waiting on my chiller for over 16 days I asked for a refund, they said no, keep waiting, it's on its way. Then after 33 days they finally agreed to give me refund. They were cordial and helpful the entire time, but the shipping delays is what got me. I realize they are most likely working with a distributor and don't actually own the chillers, they probably get them white labeled and the delay was on the end of the distributor/manufacturer, which is totally fine if that's how they do business. I just didn't feel like waiting 35 days was sufficient.

Terrible. They shipped the plunge pod in a damaged box that looked like a return and never shipped the chiller. Customer service is only through an email address and they take a long time to return emails. Kept saying the chiller would ship and it never did; and wouldn't cancel my order and refund the money for the chiller they couldn't ship. I'm now having to try to get this charge cancelled on my cc for fraud, which might be what this company is.

Save your money! Been waiting for my chiller since christmas currently in a dispute not paying them a $ more. Horrible customer service full of excuses saying they will give me $30 store credit. 2 months waiting for what I bought. TERRIBLE COMPANY

The WORST CHILLER EVER STRAIGHT GARBAGE they wanted to send me a NEW CHILLER N POD it was so bad I told them send me a return label I don’t even want it for free they were giving me the run around my wife put a dispute with our credit card we got a shipping label 5 day’s after we put a dispute worst online purchase I ever did ITS A SCAM THERES NO WAY YOU CAN SHIP SOMETHING LIKE THAT NO WAY 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨

I ordered the chiller and tub for my leg surgery recovery, Calvin was responsive although it came 5 days late still glad it work great!! Thanks huge!