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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Toon meer

Beoordeeld met 3 van de 5 sterren

I have always admired the shades and wanted one so I bought 2 silk shades plus 2 marble bases and 2 lightbulbs Thrilled with the look but neither initially worked after much investigation and a fuse... Toon meer

Beoordeeld met 5 van de 5 sterren

I am so impressed with this company and their products. Ordered 2 switches (toggle) in bronze. They arrived really well packaged the next day, which is impressive, but the quality of the switches is j... Toon meer

Bedrijfsgegevens

  1. Lampenwinkel
  2. Lampenkapleverancier

Geschreven door het bedrijf

Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 41% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 1 van de 5 sterren

Large Seurat rechargeable picture light

Bought this light about 3 or 4 weeks ago waiting for a bedroom to be decorated. It’s a nice quality light but not fit for purpose. The picture light is a lovely size but too big and heavy for the magnet. The bracket / arm which holds it drops down over the picture as it can’t hold the weight so the light falls mostly on the wall above it. I contacted customer services asking if there’s a way of tightening the hinge screw so it doesn’t drop but they require pictures/vidro which is Fair enough - but it doesn’t work and isn’t fit for purpose and there was no advice on offer.

19 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Jacqui,

Thank you so much for taking the time to leave this review and share your experience with us. We truly appreciate every piece of feedback we receive, and I’m really sorry to hear that this situation has caused you frustration. That’s never the experience we want for our customers, and I completely understand how disappointing it must have felt.

As part of our customer service process, we do ask for photos or videos when an issue is raised. This isn’t to create extra work for you, but because these visuals help us investigate the matter thoroughly and accurately. They allow us to understand what has happened, identify any potential faults, and communicate clearly with our internal teams, whether that’s quality control, product development, or dispatch. Without them, it can be much harder to pinpoint the cause and provide the right resolution.

That said, your feedback is incredibly valuable. You’ve highlighted an area where we can improve how we communicate our requests and the reasons behind them. We’ll be sharing your comments with the team as part of our ongoing training and development, so we can make sure we’re offering clearer guidance and more supportive communication in the future.

Thank you again for taking the time to let us know about your experience. It genuinely helps us grow and provide a better service for all our customers moving forward.

Kind regards,
Megan

Beoordeeld met 5 van de 5 sterren

Wowzer!

The delivery was sooo quick! The packaging was very good and all cardboard; which I love (no plastic!!!).
The lights look amazing and easy to install.
I bought the lights in the sale.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely fabulous

Absolutely fabulous. I'm so pleased. It's beautifully made and looks amazing. Just what we wanted to light up a dark corner. We love it⭐
Delivery was prompt and careful too ...

22 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5*****experience

5*****experience: excellent communication, prompt delivery and a beautiful light.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Elbow wall lights are beautiful

Elbow wall lights are beautiful. But they do need channelling into the wall or adapting by the electrician to change the connector as it is large and does not fit behind the fitting. Probably on the tech spec (though I have not checked) but I was not expecting it! It is for this reason that 4 stars awarded.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointed with Pooky Lighting’s…

Disappointed with Pooky Lighting’s service. I ordered a chandelier and only noticed part of the chain was rusted once it was out of the packaging and ready to be hung. When I contacted them, the only solution offered was a full return — they wouldn’t just replace the faulty chain. The packaging was already damaged and sending everything back, waiting for a replacement, and redoing the process was a lot of hassle, especially since I needed the light installed ASAP. This isn’t a shirt you can easily return; it should’ve been checked before dispatch, and a more practical solution should’ve been offered.

10 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

2 beautiful lampshades

I ordered 2 lampshades to smarten up my sitting room, and I am delighted with them. Beautifully made, delivered promptly and in perfect condition. Very happy.

1 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Emma,

It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you.

Best,
Mara

Beoordeeld met 5 van de 5 sterren

The website was very easy to navigate…

The website was very easy to navigate and I was soon able to find the items I was looking for. Once selected the purchasing process was very simple also. Creating an account with delivery details was streamline and easy to do. Having registered and verified, the purchasing process was equally simple. The items were purchase as a gift, so I can only make a comment that I feel certain that the recipient will simply love them, as they appear to be of the highest quality. The items were securely packaged and delivery was indeed as promised, and arrived promptly, the very next morning. Love your product and your website and will absolutely be visiting it again and this time, for something for myself!

12 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Dianne,

Thanks for your fantastic review! We're so pleased you were happy with your experience. If there's anything we can do for you in the future, just let us know!

Best,
Mara

Beoordeeld met 5 van de 5 sterren

Excellent quality products

Excellent quality products

17 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Sulman,

Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon!

Best wishes,
Mara

Beoordeeld met 5 van de 5 sterren

It was easy to contact with them and…

It was easy to contact with them and changed the delivery address

16 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Andrea,

We’re so grateful for your support and kind words. It’s brilliant to hear you enjoyed your experience, and we hope to see you again soon!

Best wishes,
Mara

Beoordeeld met 4 van de 5 sterren

Overall a great service

User-friendly website, great selection of product colours, sizes and prices. When I misjudged the size of lampshade needed, they offered a full refund with an easy process. It would be great to offer options of couriers, because DPD is not reliable in our area.

2 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Kate,

Thank you for your thoughtful feedback! We’re so glad to know we met your expectations. Your satisfaction is our top priority!

Best,
Mara

Beoordeeld met 5 van de 5 sterren

Great lamp and pretty shade

Great lamp and pretty shade. Delivered the next day. All easy.

9 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Kate,

It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile.

Best,
Mara

Beoordeeld met 5 van de 5 sterren

Great service and a beautiful lamp.

I've previously bought lights from Pooky so know that they are a brand I can trust. The online ordering is easy, my wobster rechargeable lamp and shade arrived soon after. The items were securely wrapped and easy to put together, and now I have a beautiful lamp in a dark corner of a room without the need for a electric socket.

14 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Ceri,

Your positive feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else.

Best,
Mara

Beoordeeld met 5 van de 5 sterren

Beautiful wobble lamp

Order came when Pooky said it would. Packaged well. The lamp and shade are gorgeous.

3 december 2025
Review zonder uitnodiging
Logo Pooky

Antwoord van Pooky

Hi Carolyn,

Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service.

Best,
Mara

Beoordeeld met 5 van de 5 sterren

Unique & Beautiful

I recently made my fourth purchase from Pooky & love the variety & quality of lighting they offer. Everything has it's own uniqueness & beautifully made. I also never fail to be impressed by the wonderful customer service offered by Pooky - prompt replies to queries & kept up to date on delivery.

12 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The lamps and picture light I have just…

The lamps and picture light I have just received are brilliant as they are rechargeable which is very useful as I can move the lamps around and do not have any flex to worry about. I still have to see how long they stay alight for in an evening.

8 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant experience of Pooky

Brilliant experience of Pooky, I emailed for advice and I had a great response where the person sent me photos of the lampshades to answer my queries. I received both of my lamps and absolutely love them.

11 december 2025
Review zonder uitnodiging

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