Pop Specs Reviews 164

Wife ordered some glasses from the Chester Market branch, chap was confused over presciption, paid and collected a week later. She could not see through them, he said the prescrition must be wrong and take it up the the optician that did it, very un-proffessional, he was like Arthur Daley, perhaps better suited to selling used cars.

Update:
Manager reached out, apologised and sent us the glasses free of charge. As we suspected, the glasses were there all along, the colleague we spoke to just wasn't good. If we only dealt with the manager everything would have been great.

__
Previous:
One of the worst customer services I've ever encountered.

We called the Reading branch to see if they could make a simple pair of prescription glasses. They said yes and told us we could pick them up either that day or the day after.

We drive an hour and a half to Reading the next day to pick them up. When we arrive, the person behind the counter is talking to someone we assumed was a customer, so we waited. 10 minutes go by and it becomes clear it's not a customer, she's just been ignoring us the whole time.

Eventually she asks how she can help, we tell her we called yesterday and that some lenses were made for us to collect today. She has a quick look and tells us she can only find one lens and that we'd need to come back Monday. Who makes one lens and not the other? We asked her to look again or if she can make the other lens and she either couldn't be bothered or didn't know how to.

This company tells you they can make glasses up in 20 minutes, but this is clearly not the case. Not only was this a huge waste of our time and money, it's also outright false advertising.

#popspecs #nottinghamvictoria #greatpeople #trustme
Seriously these two Sarita and Harvey are just great, in the words of mother (78) felt like ive known them years......
Sarita just looked, knew my style without me knowing it, and placed my now wonder glasses that I never knew I needed....
Complimented throughout the whole evening with them on...
Keep doing you peep x

These guys adjusted my glasses (that I didn't even buy from them) for free. Thank you Harvey and Sanita. I appreciate it :-)

I bought my first pair of glasses from Pop Specs and I have never had so many compliments, I have literally had complete strangers say I love your glasses etc. if they hang around I tell them about Pop Specs and highly recommend the service and the variety I had in the Uxbridge kiosk, I will be buying from Pop Specs again for sure.

I had great service today buying my new 2 specs i really love them great service from raul he helped me choose them he goes above and beyond good customer service always buying glasses from pop specs looking forward to picking them up would recomend others to pop specs

After leaving my initial review, i was contacted by a manager from Pop Specs Meadowhall.
It seems that my experience was down to some confusion by the staff who were present on the evening i visited.
The manager was genuinely upset at the service we received, and assured us that it would be rectified.
On visiting the store again a couple of days ago, my wife was able to chose a pair of beautifully unique spectacles as a replacement, including the lenses, at no extra cost.
So, faith restored in Pop Specs, and a big thank you for contacting us and sorting out the issue.

Dean

So, my wife loves all things colourful and sparkly.
She saw some jewelled frames in pop specs at Meadowhall and loved them straight away.
They were not cheap specs, almost £400with the lenses.
Anyway, three months on from buying them, quite a lot of the gems had fallen out of one side of the frame.
I called customer services who were very helpful and said to bring them in, if they couldnt be fixed, then she would be offered new frames.
We took them into Meadowhall this morning, and to be fair, the quy there said he would try to replace the gems, however, the person who knew where these were, wasn't there.
To cut a long story short, he ended up canabalising another pair of glasses for some mismatching gems, which wasn't really ideal.
After eventually collecting the glasses, the team member said that if it happened again (as these frames aren't particularly sturdy) we could choose another set of frames at a discount.
On getting the glasses home, at least one more gem has fallen out of the frames!
These glasses are not worn every day, my wife wears them for going out and special occasions.
We're not at all happy with the quality we got for close on to £400, or the offer of a discount new pair when the seemingly inevitable happens, and some more gems fall out.
I'm pretty sure my consumer rights, if invoked would give a different outcome.
Not at all a good experience post purchase I'm afraid.

I’ve had 3 pairs however one pair that I’ve had for 6 months has broken , was told that they are only guaranteed for 3 months , not really acceptable when paid £140 and wanted to charge me another £60 to repair and was just a spring in the arm . Wouldn’t buy another pair from them now . Have emailed them and been ignored

I purchased two pairs of glasses one year ago but within a couple of months a lens fell out of one of the pairs. I was about to take them back to the concession in Chelmsford but unfortunately I sat on them and bent the frame.
Ooops so that's one pair down but at least I had another pair.
However, within a few months one of the lenses also fell out of the second pair which meant another trip to have it refitted. Then a short while later one arm fell off this pair hence another trip to have it fixed before the other arm fell off a few months later.
Upon my next return to Pop Specs the assistant told me that they had been experiencing problems with this particular style and so she kindly offered me a replacement style of my choosing. However, within a few months of wearing this new style one of the arms fell off AGAIN.
Today, I have made another trip to Chelmsford to see if it can be fixed. However, I was told that all they could do was send it off for repair however, one of the 'springs' was missing which they wouldn't be able to replace which would obviously affect their overall performance. In addition, I was told that their guarantee is 'only 3 months(!)' from purchase which I wasn't actually told about on initial purchase a year ago.
Needless to say, I am not taking up the offer of a 'semi' repair and I will most definitely not be a returning customer of Pop Specs.
In my opinion, it's a great idea and the staff are nice but the frames are not worth the money at all. Take your money elsewhere - it will be better spent and save you a lot of time and hassle too.

Abbie in Norwich was friendly, approachable and made me feel at ease and not rushed, helped me find the perfect pair. They didn’t take 20 minutes as they were so busy and had some machine issues , They took about nearly 2 hours but am very grateful, this is still super super fast service, Would 100% recommend the glasses, customer service and speed.
Thanks
SGoldie

I bought a great pair of glasses with sunglasses attachment from Pop Specs Bluewater. My glasses were ready in less than 20 mins. The staff gave an excellent service. Very attentive and friendly.
The products are brilliant and a great price.

I would like to thank Sarita at Pop Specs Victoria Centre Nottingham for the excellent service she gave to Tracy yesterday

A big Thankyou to the young lady at pop specs in the vic centre, she was so helpful. I learned more from her than the optition I go to. The glasses are really colourful,so much nicer than most optitions and reasonably priced.

Terrible service from Bromley store, probably more pleasant being blind than using these clowns!

I purchased two pairs of glasses today from the Pop Specs stall in Meadowhall, Sheffield. Yorkshire.
The young lady who served me, Akaisha, was refreshing and totally helpful. She was very quick and efficient in helping me find suitable glasses. One pair was going to cost me £95 but there was an offer on for two pairs - £155!!! No brainer as far as I was concerned.
We returned later to collect the glasses and Shami, the Manager, was there to fit my glasses. He was very pleasant and again efficient. Totally impressed to be walking away with two new pairs of glasses. Thank you. Julia Hubbard

Excellent service from Sean and the team at the Meadowhall branch.

No pressured sales or upselling, just straight forward advice. I got the genuine impression they were happy to provide their services to meet my requirements. Without making me feel I needed something I didn't

New prescription lenses fitted to my existing frames. One pair while I waited, as they were just a standard fitment. The other pair, which were more bespoke, were sent away.

Having worn glasses for over 50 years, I was a little sceptical they would be ready in the couple of days promised. Having been used to waiting up to a fortnight with other suppliers. Two days later, I received a text from Sean saying my glasses were ready.

A very happy customer who will definitely be visiting again and recommending to others.

Excellent customer service every time from the Norwich team, picked out something a little bit out there with the help from Lilly and Abbi. So happy with my new readers, fast and efficient service, this is the 2nd time using them will definitely be back again

I’ve been wearing glasses for over 25 years and have dealt with plenty of different opticians and eyewear places in that time. The service I got from Aidan and Will at Pop Specs Silverburn was honestly exceptional and I won’t be going anywhere else from now on.

I came in pretty stressed after an incident with my glasses and they both went out of their way to sort everything as quickly and smoothly as possible. They were so kind and helpful and really went the extra mile to make sure I left happy.

I’m also really pleased with the glasses themselves and will definitely be recommending POP Specs to others. Their customer service absolutely deserves to be recognised.

Excellent customer service at Pop Specs Westfield Stratford! Very affordable and beautiful frames. Can’t recommend enough. Thank you.

Excellent Service was provided by Tom at the Silverburn, Glasgow Pop Specs.
My son needed new specs very quickly and from turning up at counter to collecting 2 pairs of specs, the whole thing was done in under an hour!
Tom was so patient and helpful and clearly very knowledgeable about the products regarding style, practicality, lenses etc.
He also called the optician that had carried out the eye test for the prescription, as we hadn’t taken a copy with us. So helpful and pleasant as if it wasn’t a problem.
The price point is remarkably low but the quality is great.
Another High Street Optician advised it would take 1 week - 10 days for delivery !!
Thank again Tom you did very good and you’re a lovely pleasant guy to do business with.
It’s people like this who are a company’s most valuable resource.