Pop Specs Reviews 164

I recommend popspecs to all my friends and family. A true game changer when it comes to being a glasses wearer. The customer service really is second to none and as a customer I feel so valued and well looked after, despite visiting lots of different locations.

I lost my glasses whilst travelling across the country for a funeral in October. I had previously bought from a popspecs store in Chester (with fab service!) so went straight to Popspecs Brighton and got a new pair the same day. The team helped me access my prescription and truly went above and beyond. Then after my daughter broke a hinge on my glasses I took them in to the Meadowhall branch today and the guy there fixed them for me with no charge. They are as good as new! Thank you

Popped into Bristol cribs causeway day trip out from Paignton .excellent service the guy who looked after me was so helpful and so good. Would recommend them everytime I changed from vary focals to distance only

Bought varifocals from lakeside branch have tried for three weeks to get used to them . Have worn varifocals for many years . But thought try these as slightly cheaper. Was told they were the best Essilor lenses. But looking online are the basic ones . I have now wasted £250 as can’t wear them . And will have to go back to my regular optician for new ones. Am so disappointed.

Alice was really really helpful in picking out a perfect pair of glasses for me. Made me feel comfortable and confident 🥰

My wife and have visited both Brighton and milton Keynes stores and we have purchased 5 pairs of glasses between us. We have received really good service from both stores, we like the fact that we were under no pressure to buy and the sales staff were really helpful. we will certainly use pop specs again

Love love love Pop Specs. After seeing you on Dragons Den I took my Tom Ford glasses to Leeds, White Rose to have my prescription lenses fitted. All done in under 20 mins. Brilliant service. 50 stars.

I bought a pair of glasses in November 2024. Very disappointed in the quality. 3 months of wearing and the arm fell off whilst I was wearing. Literally came apart from the frame. On returning them I was told there was nothing they could do and that couldn’t happen on its own. When I challenged that I was told I was being rude and to go around the other side of the counter and read their company policy. £315 for a pair of glasses which are no good after 3 months.
Customer care is non existent and the guy who I spoke to was argumentative and intimidating.
Save your money and go to a reputable optician. Never again

Absolutely brilliant! Love my specs, love the buying experience.. 20 minutes after selecting my frame I had a gorgeous new pair of favourite glasses! Oh and the simple pricing structure is great..

I’ve interacted with Pop Specs in both Westfield London and Uxbridge and have found both to be first class. I love the wide and fast moving range of frames and my 3 pairs (so far!) have been conversation starters many times. Highly recommended if you have a simple prescription and love a distinctive style.

I had looked the glasses up on their gallery and fell in love with a pair.My daughter also liked some.We went down there only to be told the glasses on their gallery were not available!! What!! Dont think they will last long.They were also expensive! Voo glam have the same glasses I liked at a tenth of the price!!!

The staff were really helpful. The service was timely. I love my new frames. I’ve wanted some Pop Frames ever since I saw them on Dragons Den

After my son broke his glasses playing basketball i struggled to find anyone who could help me get glasses quickly. Specsavers told me 7 days minimum. After searching google i quickly found pop specs and called to confirm they could help. The staff were friendly and helpful. They were able to use his prescription from specsavers and his glasses were ready in 20mins. The price was reasonable and the quality good. Have already made recommendations to others and would like to thank Nik for making things so easy.

Pop Up shop in Cribbs Causeway Bristol. Lovely helpful friendly staff....
I entered all my details into the computer for specsavers, retrieved my prescription, I choose my frames...(lots of great ones to choose from)..i returned 25 minutes later to have my glasses complete, they are fab...amazing service. Would highly recommend.

Went to silverburn in Glasgow

for my specs very friendly staff helped me a lot great selection of glasses would recomend would not go anywhere else now

I was recommended to Pop Specs by a trusted friend of mine and I visited the Chester store for new varifocal lenses. Dylan was very informative and gave some great advice. The prices were significantly lower than the high street optician that I usually use. I will highly recommend to my family and friends and will always use this company myself in the future.

Bought my glasses last week in romford so happy with them only took 20min.great price and love my frames I will use them again and highly recommend. Margaret.

Excellent service had new lenses replaced within 30 minutes !

Excellent service in Brighton and a fabulous choice of frames. The price was so reasonable and they were well fitted. I am getting so many lovely comments - I have a feeling that shopping for these fabulous examples of fave furniture is going to become a really enjoyable habit!

Having my only pair of glasses fall out of my pocket, in a taxi, late evening on Christmas day was a panic even though I wear contact lenses as well. A friend sent me a link to pop specs for quick 20min replacements here in Brighton. I couldn't have been happier. The team of two women were outstanding in every way. Friendly, cheerful, professional and helpful. I chose two pairs of single vision glasses. They were ready in 40mins (20mins x2). The fit was great and the lenses fitting perfectly in the frames at keen prices, especially considering the speed. I have already told several friends I know were looking for their new pairs of glasses. Highly recommend. Thanks to all the team at pop specs.

Hello
I wanted to advise you of my experience with buying your glasses
Firstly your staff were lovely and this is no reflection on any of them.
Both myself and my husband brought a pair each of your vaifocal glasses
There was an advertisement saying two pairs from£300, however we were advised that this was not the case with different prescriptions (not advertised like that so false advertising) because we had already been through the long process of choosing and measurements etc we were to be honest exhausted and were advised we would have to pay separately to place our orders, therefore £195 each.

This to be honest really upset me as the glasses were far more expensive than my last pair brought.

Once we received, after made incorrectly the first time, I have been wearing for a few weeks. I feel the quality of the lenses are very similar to my reading glasses costing £16, they are easily smuggled and hard to clean, like reading glasses. Also the lease does not fit snug in frame as I can push the frame on top and bottom and feel movement as I can squeeze gently.

I appreciate that you are a new business and I like supporting the smaller businesses rather than the large chains.

However, I am disappointed with my purchase and the advertisement than did not mention anywhere the variation in price.