I purchased a TravelPro suitcase from Amazon. I didn't realize that the order was shipped by Amazon Prime, however the seller was Portmantos. The suitcase was delivered to me, but I did not even open... Toon meer
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I ordered Travel Pro luggage on Amazon from Portmantos. There was no disclosure that returns were different than normal Amazon returns. The luggage arrived and we used one time. The handle malfunct... Toon meer
Bedrijf heeft geantwoord
Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very... Toon meer
Bedrijf heeft geantwoord
I fell in love with my briefcase especially the color, I’ve been looking everywhere online for months and finally came across PORTMANTOS.COM I browsed through the site till I miraculously came across... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Discover designer travel bags & accessories from top brands at Portmantos, your destination for high quality travel fashion.
Contactgegevens
260 liberty st, 08840, metuchen, Verenigde Staten
- 2122066999
- info@portmantos.com
- portmantos.com
3,2
Gemiddeld
185 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Came 2 days after placing order
Came 2 days after placing order. Product is as advertised.
31 januari 2021
Antwoord van PORTMANTOS
we are so glad to hear you are satisfied with our service. Your review helps us better our workflow.
Safe Travels,
-Portmantos Concierge
My Travelpro arrived promptly and was…
My Travelpro arrived promptly and was packaged nicely and the bag looked perfect. We have ordered six of these over time from Portmanos.
22 januari 2021
Antwoord van PORTMANTOS
We appreciate your loyalty. Thank you for your kind words.
Safe Travels,
-Portmantos Concierge
extremely happy with the service & quality
extremely happy with the service.
we received it next day even though it was post holiday!
quality is amazing...
15 januari 2021
Antwoord van PORTMANTOS
We are so glad to hear you are satisfied. Thanks for the kind words!
Safe Travels,
-Portmantos Concierge
Great products and fast shipping
Great products and fast shipping. I've been buying all my travel gear from Portmantos. Had great experience so far.
14 januari 2021
Antwoord van PORTMANTOS
We appreciate your loyalty and your kind words.
Safe Travels,
-Portmantos Concierge
Second Time was a Charm!
This is second time that I purchased from Portmantos. I am happy to say that this time, they got it right and were efficient in fulfilling the order. A great recovery from the first time, where we had received a differnt size than ordered and had to accept it due to time constraints.
I will definitely purchase through Portmantos again. A great recovery and I will be a loyal customer going forward.
11 januari 2021
Antwoord van PORTMANTOS
We have been working diligently to change our service for the better. Thank you for taking the time to review us to let us know our progress.
Happy Travels,
-Portmantos Concierge
Easy to use website
Easy to use website, great inventory, and shipped in 2 days right before Christmas!
11 januari 2021
Antwoord van PORTMANTOS
Thank you for your kind review! We are so glad your order was received before the holidays.
-Portmantos Concierge
Antwoord van PORTMANTOS
We appreciate your kind words. Thank you for your review.
Enjoy your purchase.
-Portmantos Concierge
Great selection and service.
We’re very satisfied although tracking notifications would’ve been appreciated.
30 december 2020
Antwoord van PORTMANTOS
Thank you for letting us know about the issue you experienced with your tracking number.
We look into this issue further and make sure it doesn't happen again.
Travel Safe,
-Portmantos Concierge
I was pleasantly surprised with the…
I was pleasantly surprised with the ease of checkout and how quickly I received my order, thank you!
24 december 2020
Easily the best price I could find on…
Easily the best price I could find on the Internet. Shipping was lightening fast.
19 december 2020
Antwoord van PORTMANTOS
Thank you for your kind review. We strive to do everything we can to make our customers happy.
-Portmantos Concierge
Great backpack.I Love it very much
12 december 2020
I love this toiletry bag and it was a…
I love this toiletry bag and it was a great price!
26 november 2020
Antwoord van PORTMANTOS
You made a great choice! Thanks for shopping.
-Portmantos Concierge
Great Backpack,Great service~I love it…
Great Backpack,Great service~I love it very much.
20 november 2020
Great service and item arrived really…
Great service and item arrived really quickly!
1 oktober 2020
Review zonder uitnodiging
Antwoord van PORTMANTOS
What a great choice!
So glad to hear your item arrived in a timely manner.
Travel Safely,
Portmantos Concierge
Klymit Pump
I ordered at last minute a Klymit pump for my road trip. It arrived quickly and came in very handy.
17 september 2020
Review zonder uitnodiging
Antwoord van PORTMANTOS
We are so glad you were able to get your klymit pump in time for your trip. We appreciate your review.
Travel Safely,
Portmantos Concierge
Ordered the deuter backpack for my…
Ordered the deuter backpack for my toddler, i got it within a couple days. Great service!!
29 augustus 2020
Review zonder uitnodiging
Antwoord van PORTMANTOS
Such a great backpack!
We are so glad you were satisfied with our service.
Travel Safely,
Portmantos Concierge
Poor customer service and lack of response.
I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.
16 augustus 2020
Review zonder uitnodiging
Antwoord van PORTMANTOS
Dear Customer,
I apologize for this inconvenience. Customer service will reach out to you and make this right.
Travel safe,
Portmantos Concierge
An excellent experience throughout
Best price anywhere for the item, order was fulfilled quickly (especially considering the virus slowdown), and the expedited shipping arrived as quickly as it should! Thank you very much.
16 juli 2020
Review zonder uitnodiging
Antwoord van PORTMANTOS
We appreciate your kind words and support during this time. We are working diligently and safely during this time to ensure that all of our customers are satisfied.
Stay safe,
Portmantos Concierge
Absolutely the worst experience
Absolutely the worst experience. I wish I could give no stars. Bought $ 800 Worth of Briggs & Riley cases which they say were delivered even though I was home all day and received other documented packages from Amazon. Even in the ups description it describes it as a 10LB package. They refuse to answer any of my calls or emails. I am out of pocket and left bag less. NEVER DEAL WITH THIS COMPANY AND CHECK OUT ALL THE OTHER AWFUL REVIEWS ON AMAZON. How do they get away with ripping so many people off?
12 juli 2020
Review zonder uitnodiging
Antwoord van PORTMANTOS
I sincerely apologize for the inconvenience this may have caused you. This issue has been pushed to priority to make sure that it is resolved quickly. Customer Service will be contacting you asap.
Thank you for bringing this to our attention.
-Portmantos Concierge
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