Posh Reviews 

picked part and payed no hassel

From start to finish the customer service was amazing!

Despite the option I had selected being out of stock once the order had gone through, alternative available options were highlighted for me, and when none were what I wanted, a refund was given (minus a small deposit to keep the order live) with no hassle at all. The cabins are definitely not cheap items but Posh's price was very reasonable compared to other suppliers.

It was quick and easy to get an update as to when stock was expected in and I felt fully informed and valued the whole way through.

Once stock arrived as promised it was quickly delivered on a secure pallet.

The assembly instructions were easy to follow and it was fairly simple to put together. Once connected up it's now pride of place in the shower room!

It looks and feels like a quality shower cabin and am very happy with the purchase!

Buyers beware!
If I could rated lower than 1 star I would.

Apologies this post is a little lengthy but I wanted to include details for those buy and then come here later when they are experiencing trouble.

Did the appropriate research online.
All the customer service promises from SteamShowerStore (since renamed as POSH) and all the online quality declarations from Lisna Waters convinced me that despite not being able to visit a show room and see one of the units, I would be ok to buy a Lisna Waters LW4 steam shower from SteamShowerStore.com

Within days of installation parts started to fail. First the shower hose fell to pieces, then within weeks the covers for the door wheel assemblies cracked and fell apart.
Over the space of the next few months among other issues, the flexi-hose for the drain collapsed, speaker surrounds cracked, brackets holding the glass shelves cracked, the shelf lip fittings on the glass shelves failed and dropped off, the screw fittings holding the glass shelves failed so the glass shelves became dangerous and the stainless steel frame for the shelves started showing rust spots.

After getting some replacement parts, which they also then failed, I then discovered the fibreglass tub was cracking in the area around the steam vent.

I tried discussing this with SteamShowerStore who simply referred me to Lisna Waters, who gave excuse after excuse and eventually tried to blame me and ‘steam escaping from the door’.
I couldn’t get a reasonable response from Lisna Waters so ceased talking with them and attempted to deal directly with SteamShowerStore, as they had supplied the unit to me and so my contract was with them.

SteamShowerStore did not live up to their customer service promises at all.
I told them the unit was not fit for purpose and that I wanted a refund.

Initially tried referring me back to LisnaWaters claiming the issues to be covered by the manufacturers warranty.
They referred me to the consumer rights act, and incorrectly told me I had to allow them to replace the parts.

After explaining the rules and their responbilities under the consumer rights act to reimburse me, they started to ignore my emails.

The only course of action remaining was going to court or making a claim against the credit card which is used to buy the steam shower.

Due to the painful nature of trying to deal with Steamshowerstore, the credit card company responded to me before Steamshowerstore (despite me contacting the credit card company 5 months later than I had tried to resolve this with Steamshowerstore).

I also now have a professional inspection report of the unit, who has confirmed the unit has been made from cheap substandard materials and that is indeed, ….
UNFIT FOR PURPOSE.

Luckily for me the credit card company appear to be have better customer service and are more interested in complying with the customer’s consumer rights.

Top and bottom.
I personally wouldn’t touch another Lisna Waters product and I wouldn’t buy from POSH/ Steamshowerstore

Hopefully the credit card company can pursue this company to recover their losses.

1. Shower doors would not meet. Door stops inserted incorrectly by manufacturer on top curved frame. Had to remove and re drill so now have visible hole, as shower fully assembled at this stage.
2. Screw missing from roller wheels.
Was offered a couple of screws….
Offered a replacement frame (twice…) but already explained that this would require disassembling the shower (with back panels already sealed). Also the panels are very heavy & difficult to “click” into the curved frames. Unlikely it can be done without damage.

We bought the Vidalux SS90 steam shower cubicle from steamshowerstore.co.uk (“the supplier”) in September 2022. Delivery was prompt and we installed the cubicle at the end of October 2022, with the help of a plumber/electrician. We gave the supplier a 5-star rating then as the installation went smoothly and post-sales service was good.

In March 2023, the steam function failed to work. We reported this to the supplier and they sent us a replacement steam generator. We had this installed in May 2023, with the help of 2 workmen. It worked until March 2024 when the replacement generator also failed. Again we reported this problem to the supplier. We believed that the cubicle was still under warranty as at the time of purchase, the warranty was clearly marketed as 2 years. To our disappointment, we were informed by the supplier that the warranty was only valid for 1 year as they claimed we failed to register and they provided a link for us to pay for a new steam generator. The link pointed us to posh.co.uk. By this time, we had found out that steamshowerstore.co.uk didn’t exist any more and that posh.co.uk is probably the new supplier. All along our email communications were with the sales and customer services staff of vidalux.co.uk. We decided not to pay for the replacement generator as we have lost all confidence in this product. The failure of the steam generator is not due to hard water as we have installed a very good water descaler for the whole apartment before we installed the cubicle.

Naturally we are very disappointed as the steam shower cubicle is not fit for purpose and we think the warranty information given at the time of sale was misleading. As such we are now changing our previous 5-star rating to a 1-star rating.

SEE BELOW FOR AN UPDATE IN CAP LETTERS

I really hope to comeback here with the update and conclude on the review for Posh as our dealings have not been over but just hope I will not end up like the other not so good reviews here with regards to spare parts....watch this space!

So the steam generator on my Vidalux cabin has packed up which after contacting Posh was asked to post back to their warehouse for assessment before a replacement being send to myself. The package allegedly never arrived subject to pending claim with post office and refund from post office of £20 as package was not adequately insured (my mistake).

I was than left with no choice but to pay and order a brand new unit circa £190, which arrived within few days, however to my surprise the unit that arrived was not new at all (see for yourself as photos) so I contacted Posh the same day (10th April) by email attaching photos of the received unit with numerous damages, scratches and scuffs which looked more like the faulty old unit I have previously posted to them allegedly lost. I have received response stating that the unit looks as it has been scuffed on the way and being re assured it is a brand new unit (is that looks as brand new to you guys?) and offered a £50 refund towards the circa £190 cost if I want to keep the unit on the 11th April. I have rejected this and requested a new unit to be posted to me as one received is not new and would like to get a new unit I have paid for. I was told on 15th that before they release new unit they will need the one I received collected and it was highlighted to me one I received does not look as one they have in their stocks? What?

I was than fobbed off with various choices of curriers to collect for another 4 days before I got the label to Evri to drop off in shop, (obviously one more local was not available and they could not issue label due to technical issues or pick it up from the house Friday).

This has been posted Friday so I now await their confirmation they have received it and date they will dispatch the new unit to me.

I have not received new unit and have to now most likely wait over 2 weeks before I will be able to use the steamer which helps with my arthritis, not sure if that is great customer services if due to not my fault I have to wait for them to receive the wrong unit posted but as long as I receive new unit end of this coming week I can live with that and hope to get compensated for the mistake (I understand they do happen in warehouses).

Watch this space as I will comeback here hopefully with good news and confirm that Katie from Posh has rectified the issue satisfactory.

The Consumer Right Act 2015 makes it an implied term of the contract I have with Posh that goods be as described, fit for purpose and of satisfactory quality.

As they are in breach of contract and I have owned the product for less than 14 days (reported issue same day as received). I am within my statutory rights to ask for it to be replaced.

I await confirmation that you will provide the remedy set out above within the 14 days of the date of receiving the goods (received 10th April so that would make it this WED).

SO AS A WAY OF UPDATE, POSH RECEIVED THE UNIT I HAVE RETURNED MUST HAVE ACKNOWLEDGE THE USED NOT NEW UNIT WAS POSTED BY MISTAKE AND POSTED NEW UNIT TO ME AS A REPLACEMENT WHICH I HAVE NOW RECEIVED SO THE CONTRACT HAS BEEN FULLFILLED WHICH I AM HAPPY.

I HAVE INQUIRED AS TO IF THERE IS A POTENTIAL FOR RETROSPECIVE DISCOUNT OR GESTURE OF GOOD WILL TO BE OFFERRED TO ME FOR THE MIX UP BUT UNFORTUNETELY THIS HAS BEEN MET WITH NO.

OVERALL I HAVE ADDED ANOTHER 2 STAR'S AS INDEED THE NEW UNIT HAS BEEN SUPPLIED AT THE END BUT OVERALL EXPERIENCE IS NOT 5 STARS DUE TO ABOVE.

LETS HOPE IT WILL LAST 12 MONTHS IN LINE WITH WARRANTY.

We bought a Vidalux Deluxe Whirlpool jacuzzi spa bath which was delivered within the agreed timescales. Although we had a slight issue, this was resolved quickly and professionally!! Amazing communication, service and quality of item.
We would highly anybody recommend buying from Posh

We recently purchase the Affinity 1050 Easy Access Walk-In Bath from Posh. Everything went well and the bath arrived on the day I wanted thanks to the arrangements made by Katie with the manufacturer Mataleda. Posh are an excellent firm to deal with answering queries and emails promptly. The bath itself is very good and meets the meets of my disabled wife and myself. It was installed by a local company in Perth, FairPlumb Ltd., who did an excellent job. I would recommend this Walk-in-Bath which is very neat with a strong frame and an unusual inward opening door which avoids drips on the floor.

We bought the Vidalux Spectrum 3 Person sauna from them. We are extremely happy with our purchase. It's incredible. Heats up really quickly(up to 55 degrees in 15 mins) so i get in then and let it gently creep up to 65. I got in after my son the other day straight in at 65 and only managed 20 minutes. They say Infared heats the person and not the room. I'd say this really is not correct. You are sat in a 65 degree room then you also have the direct heat from the heaters, which for me is akin to when you chuck water on the coals in a traditional sauna, only it's more focussed. So glad I went infared and not traditional, it's more comfortable and from an energy consumption point of view, a fraction of the cost. No messing around with a dedicated circuit, it just plugs straight into the socket. I did have a slight isssue as it was delivered without a plug on it, which POSH were very apologetic about. They offered to change the whole sauna because of this. Obviously we just bought a new heavy duty plug and fitted it ourselves. Also the instructions for erection are a little abiguous. It shows you the order in which you set it up, but not which screws are to be used in what part. I sorted it out but Vidalux should really do a series of you tube videos or improve their instructions. Nothing major, but it wasn't as simple as it should be setting it up. It definitely needs two people to set up too as the panels are pretty heavy and cumbersome. Easy enough with two, but definitely would be a struggle with one.
Overall though, it was a very good expererience and POSH were very clear with their delivery instructions, it turned up on time and am now, literally living the good life. A great investment in my personal health and wellbeing i'd say.

The shower unit is really fun, in addition to the monsoon and the hand held showers, it also includes jets, steam, chromatic lights, music and even the option to connect your phone via bluetooth to the unit. The price is a bargain for all these options. The only fault is that the monsoon shower can continue trickling some water for a couple of minutes after you turn it off, but this is a minor issue, and I have been informed that it is a common occurrence with big showers. A big bonus is the wonderful customer service. These guys are always willing to help with any issues. The drain cap in my shower unit seemed to lose its silver colour few days after purchase, but when I contacted them about it, they immediately offered a replacement without any questions. Whenever I emailed them with any queries (I always prefer to use emails whenever I can as I hate making phone calls), they would respond very quickly. I would definitely recommend this company.

Couldn't be happier, the product is top-notch and their customer service is great with support after sales. I'm truly impressed.

The steam shower I bought is incredible, and the support I received from their team was equally impressive. I'm one happy and relaxed customer!

They refused to deliver, claiming access issues and then charged ma a penalty of £150 for non delivery although lots of vans get to here - just lazy and never picked hip the phone to me to clarify.

Don't even go there!!!!

The steam shower I ordered is nothing short of amazing. From the easy ordering process to the fast delivery, this company exceeded my expectation.

I've uncovered the perfect hideout – it's my steam shower. It's where I go to relax away from the family or may be sing horribly off-key without judgment. Great service all round, would definitely recommend.

I swear my steam shower from SteamShowerStore.co.uk is a TARDIS in disguise. I step in and suddenly time and stress disappear, complete relaxation. If only it came with a Doctor, I'd be all set for intergalactic adventures.

My experience with Steam Shower Store has been delightful. The Sauna I ordered has transformed my bathroom into a haven of comfort. The easy installation and exceptional customer service for all my and my husbands questions was essential in us buying the unit.

I can't express how content I am with my purchase from Steam Shower Store. The quality of the steam shower is exceptional, and it has become the focal point of my bathroom.