If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... Toon meer
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... Toon meer
Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de s... Toon meer
3,7
Gemiddeld
744 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Perfect
Arrived promptly packaged perfectly to protect everything. The posters are beautiful and the mats/frames are a perfect addition to my room.
8 januari 2025
Delivery and customer service
My frames were supposed to be delivered january 4th, and there was a problem with the delivery that never came. I asked for a rescheduling and I am still waiting. Customer service is only by mail. I received as only answer that saying someone was going to call back. Still waiting, still no news. This is very annoying. Hope this company is not just a scam
27 december 2024
Antwoord van Posterstore
Hi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
I purchased two frames and only one was…
I purchased two frames and only one was delivered. I quickly contacted customer service about this - it has been a week and STILL NO REPLY. All I get is an automatic response thanking me for my patience. There is no other way to reach them besides email. They won't even let you leave a leave on their site (a huge red flag if you ask me). I have literally never experienced worst customer service. I am convinced they are never going to respond and send me my full order at this point.
2 januari 2025
Review zonder uitnodiging
Antwoord van Posterstore
Hi Claire,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Love my 2 posters and frames
Love my 2 posters and frames! They arrived quickly, well packaged, the posters are thick and they look awesome! I will buy other products from posterstore again for sure! Thanks!
16 december 2024
Very easy to navigate the website
Very easy to navigate the website. Great products at affordable prices.
29 november 2024
Disapointement
I received my picture frame with the front window broken and the carton behind the picture broken too. I contacted posterstore and left them an email explaing my situation but haven’t had any follow up for 3 weeks. Terrible experience.
30 november 2024
Antwoord van Posterstore
Hi René,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Frame and poster sizes did not match
I loved being able to have my personal print done with a frame to go with it! Saves me a lot of time and headache finding frames and whatnot. Does seem to be somewhat cheaper at the end of the day BUT i was pretty annoyed that my poster did not fit in the frame that I bought alongside my poster?? I had to cut the sides off to fit it inside the frame. I cannot for the life of me understand why that would be if they are sold to match eachother?
10 december 2024
Great print quality
Great print quality. The only reason I held back on a star was because there were creases along the edges of the 2 larger prints. It likely is due to handling of it when rolling the prints up for shipping.
Otherwise, great.
10 december 2024
Package was almost a week late arriving…
Package was almost a week late arriving the it was left at my garage door instead of the front door out the rain. Both posters were ruined. Took you guys a week to get back to me after I complained
9 december 2024
Antwoord van Posterstore
Hi Chad,
Thank you for your feedback, and we are truly sorry to hear about the challenges you faced with your delivery.
It’s disappointing to learn that your package was left in an unsuitable location, leading to damage to your posters. While we rely on our couriers for delivery, we deeply regret when such situations occur and appreciate your understanding of factors outside our control.
We also acknowledge your frustration with the delay in our response. Please know that we are continuously working to improve our communication and service levels to better assist our customers in the future.
We truly value your feedback and are sorry this experience fell short of your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
\-Team Poster Store
Très bon service à la clientèle et…
Très bon service à la clientèle et expédition très rapide!
5 december 2024
Achat en ligne convivial
Achat en ligne convivial.
Livraison en deux colis.
Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de suivi du service à la clientèle. Finalement 2 ième colis arrivé.
Satisfaite des produits, confirme à mes attentes.
6 december 2024
Really good quality and fast delivery
1 december 2024
More Ease Required
No problems with your products...love the images I've received!!!
Improvements: Your homepage. Needs to be waaayyyy easier to review orders and TRACK them after the fact.
Thank you and Merry Christmas!
30 november 2024
Antwoord van Posterstore
Dear Customer,
Thank you for your kind words about our products! We’re so glad to hear that you’re enjoying your prints.
We appreciate your feedback regarding the homepage and tracking process. Your suggestions are invaluable, and we’ll definitely share them with our team as we strive to improve the overall experience for our customers.
Thank you for taking the time to share your thoughts.
\- Team Poster Store
Feedback on Order #PS3947285
Hello,
I placed order #PS3947285 at the beginning of December for Christmas-themed posters, expecting to enjoy them throughout December based on the 6-8 business day lead time listed on your website. Unfortunately, the order only arrived on December 22nd, which is too late as Christmas decor will no longer be needed in just a few days.
This delay, combined with the lack of communication, is highly disappointing. I hope you can address this issue to ensure better service in the future.
Thank you,
Tatiana
1 december 2024
Antwoord van Posterstore
Hi Tatiana,
We’re truly sorry to hear about the delay with your delivery. We completely understand how frustrating it can be to wait for an order, and we aim to ensure all deliveries arrive on time.
Unfortunately, unforeseen circumstances can occasionally impact our shipping schedules. Please know that we are actively working with our logistics partners to minimize such issues and improve our processes to ensure a smoother experience in the future.
Your feedback is incredibly valuable, and we take it seriously as part of our ongoing effort to enhance our services. If you need further assistance or have additional concerns, our Customer Service team is here to help and would be happy to address any questions.
Thank you for your patience and understanding. We hope to provide you with a better experience next time.
\-Team Poster Store
I purchased 4 posters with frames
I purchased 4 posters with frames. 2 frames were damaged. I am very disappointed!
30 november 2024
Antwoord van Posterstore
Hi,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
POSTER STORE
I haven't received the order I placed…
I haven't received the order I placed on November 29th. Yet, it should have been shipped a few days after and I got the email that confirms Poster Store received it.
30 november 2024
Antwoord van Posterstore
Dear customer,
Thank you for sharing your feedback. We sincerely apologize for the delay with your order – we understand how frustrating this can be.
Our Customer Service team is already in contact with you to resolve this matter as quickly as possible. If you have any further concerns or questions, please don’t hesitate to reach out.
We appreciate your patience and understanding.
\-Team Poster Store
Everything was perfect
Everything was perfect. Website easy to navigate, great sale, perfect condition products and delivery was fast.. even during the holidays/thanksgiving weekend. Thank you!!!
28 november 2024
I did not get a confirmation email…
I did not get a confirmation email after making my purchase however once I contacted the site they were able to confirm that was order was received and would be shipped in a few days.
29 november 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.