Postmates Reviews 4.579

The quality of Postmates’ customer service has officially gone down hill, making it insane for me to use over cheaper and more diverse options like Grubhub at this point. Not only does postmates charge you multiple taxes (they have two separate delivery taxes that just use different language (??) and STILL ask you to tip the driver), they’ll then keep every cent of your order even if they NOR the restaurant fulfilled the order. A multi-million dollar comapny taking money from someone without a service rendered in this economic climate is insane.

What’s worse? The app glitched. I had to cancel my order because THEIR app made it a delivery AFTER I chose pick-up, and instead of them refunding my cute $25 in light of me being their customer for a decade and giving them literally THOUSANDS on dollars last year (don’t judge my non-cooking habits), they chose to be greedy and condescending by having Ralph just read a script back to me over and over again, which tells me they value $25 over my business so they can have the former instead. I’m floored, ngl. Will literally never use this app again.

Missing items most of the times!!

Driver stole my food. Customer support is useless. Now will go hungry as it's too late to get any other food. Offered no resolution. Will be charging back!

Delivery is always on time and excellent!

Food was on-time and hot, all I'd expect.

nothing got resolved and i had to reorder and spend more money just to get my original correct order

Meal was at our place more quickly than expected! Driver was courteous.

Great quick service with straightforward ordering

Ordering and delivery were pretty seamless. It was also easy to tip appropriately.

I love the service. It is so convenient. Order what u like and have it deliver.

Haven't had any issues. Like others delivery service.

i never received my food they wouldn't refund. They said it was my fault they wouldnt help at all the driver and postmates robbed from my mother who is 80

The delivery Driver Yuri was very Friendly and took Good care of my order.

Everything is just so easy and simple

Delivered on time, curtious delivery man

The actual arrival time was as quoted. It was great to watch the driver live on the app. Driver was friendly and professional.

Great promotion got me to order. It was on time and warm

On time service great communication

Finally got a good promotion from Postmates so placed an order for dinner. At 6:40 p.m. they notified me that my order was cxl'd. There was no way to get in touch with anyone.
Obviously not a professional or reliable service and I wouldn't recommend them unless you like to be aggravated and disappointed.