What a company the candles are amazing and last and the potts are truly amazing and look stylish in any room when the candle is lit even for a few hours the smell is divine. We had an issue with a... Toon meer
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Lees wat reviewers zeggen
I was very excited about the prospect of having one of these candles, but the excitement was short lived. Even though the dimensions are in the description, the 4 wick (called large) candle is actuall... Toon meer
My Isle of Wight tomato pott, candle and match pott arrived yesterday and I absolutely love it, the colour, smell, I'm so chuffed with it. I got the refil in tropic and cook and the smell is divine. L... Toon meer
I love these candles! I have several around the house now. The hand made pots are beautiful in their own right and the candles smell gorgeous, natural and light with no artificial tang like so many.... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
384 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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My favourites
Tonka and Roses are my favourites from the Pott Candles range. The other candles doesn't seem to have much throw of fragrance. I like the refill idea too.
20 juli 2026
I love my rose scented candle as it's…
I love my rose scented candle as it's so pungent and the pot is lovely as well
20 juli 2026
Good outcome
Actually had an issue with delivery. Contacted customer services who were very fair. This was given as a present, recipient very pleased
17 juli 2026
This candle is a delight
This candle is a delight, the main candle pot and the tiny match pot are unique and fabulous. And the fragrance from the Tomato candle is perfect for summer evenings.
17 juli 2026
A true scent of greenhouse tomatoes
The scent of greenhouse tomatoes is subtle but last a long time and seems very much like the true thing. Also, I was pleasantly surprised to find there was a strike strip at the base of the matches pot. I would definitely order this again. Thank you!
15 juli 2026
I love the candles this was my third…
I love the candles this was my third but do think they are expensive. Packed well and sent very quickly. Delivery by Royal
mail excellent,
16 juli 2026
Review zonder uitnodiging
Happy Customer
I recently purchased a candle for my kitchen, loved it so much, I have now purchased a diffuser for my bathroom. My husband has even commented on beautiful the ceramic pots are.
2 juli 2026
Quality pots, but boring packaging for a gift!
My first time ordering from Pott Candles. I hesitated a long time due to cost, but they didn’t disappoint! Bought as a gift for my daughter. The only thing I would say was that the items arrived in the delivery box, so that’s what I had to wrap - plain cardboard box with the big Royal Mail delivery label on it addressed to me. It would be nice if there was a nicer presentation box - even if it was still plain cardboard but perhaps with a pretty design and contained within the postal packaging. But my daughter loved the pots and the candle. I’ll wait to see how it burns and the quality of the scent,
2 juli 2026
Antwoord van Pott Candles
Thank you so much for your order and glad to hear that your daughter loved her gift. Thank you for your feedback, we really appreciate you taking the time to write this - this is something we are working on at the moment and hope to have something to share in the near future. Thank you once again and hope you and your daughter get to try lots more of our scents in the near future!
I love these candles
I love these candles. They are made from the most eco friendly materials, so are safe and have the most gorgeous scents.
The best bit is the candle holders being infinitely re-usable. Top marks, Potts!
2 juli 2026
Antwoord van Pott Candles
Thank you so much for your order Petrina and so glad you are enjoying the candles! Thank you for taking the time to leave such a lovely review
Absolutely beautiful x
2 juli 2026
Antwoord van Pott Candles
Thank you so much so glad you are enjoying them!
Antwoord van Pott Candles
Thank you so much for your order and taking the time to leave such a lovely review
Antwoord van Pott Candles
So glad to hear this and so glad you are enjoying them. Thank you for your order and for taking the time to leave a review
I can’t cancel my subscription
I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce back saying the inbox is under maintenance. I’ve now been charged for another order I don’t want. This is unacceptable.
1 juli 2026
Review zonder uitnodiging
Antwoord van Pott Candles
Thank you for your review.
We're sorry to hear you've had trouble getting in touch. To cancel your subscription, please email hello@pottcandles.com and our team will respond within a maximum of 24 hours, although it's typically within a few hours on the same working day.
We're not aware of any issues with emails to this address bouncing, so we're sorry for the inconvenience you've experienced.
Unfortunately, we can't identify your account from your Trustpilot profile, so we're unable to process the cancellation here. If you'd prefer, please send us a message on Instagram and we'll be happy to help. Once we know your email address, we can also investigate why your emails appear to be bouncing.
We look forward to getting this resolved for you as quickly as possible.
Antwoord van Pott Candles
Thank you so much for your order and for leaving such a lovely review. We are delighted that you are enjoying our products!
The best way to buy gorgeous candles
Product quality - beautiful pots and candles with gorgeous natural scents.
Excellent service and delivery.
Well worth the five stars.
19 juni 2026
Antwoord van Pott Candles
Thank you so much and so glad you are enjoying your products!
2 candles were damaged I managed to…
2 candles were damaged I managed to salvage one but the other one went in the bin, it was poorly packed hence the damage
17 juni 2026
Antwoord van Pott Candles
Thank you for your review.
We're so sorry to hear your refill arrived damaged. This is highly unusual for us, and we apologise for the disappointment and any inconvenience this has caused.
Our customer care team is always happy to replace damaged products and resolve any issues as quickly as possible. If you haven't already been in touch, please email us at hello@pottcandles.com and we'll get this sorted for you as soon as we can.
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