Pratap Sons Reviews 

I bought two dresses from the company amounting to 10k. They arrived late and I was out of town and where I live, Kolkata, was under water. I wrote to them that both dresses were small. I had ordered size 44. One was 40 & the other was 42. They kept asking me to send photos of the measurements which I did but they weren't satisfied. It was puja in Kolkata but still I sent pictures taken by my tailor who has measured both garments and I proved they were small. The company stated that the measurements were wrong and incorrectly taken. They do everything to avoid exchanging or refunding your money. They are a company who are in breach of consumer law. So be aware..there are a lot of bad reviews and experiences from customers who used this company and got cheated. I am now contemplating legal action. Think twice this company should be banned from selling anything and I strongly believe that their bad karma will catch up with them soon enough

I love the outfit and the material is very good.

Was greatly impressed by the customer service agent Suman , she went out of the way to solve the issue related to the delivery.

Kamal helped me so so so much! I had a very last minute order requirement because my mom was coming to the US and Kamal helped me through it all. He broke down the process and expedited everything. Till the very end. The designs are amazing and the customer service is so good. Really appreciate all the help.

No returns, no refunds, even when I pointed that the item was not Silk as promised. Horrible customer service, stay away.

Love their outfits I bought quite a few simple
Ones and little heavier ones. Great quality love the prices.

Though there was delayed delivery of the product, but as soon as I raised the concern to the support team, Harshul took it up and immediately made arrangements to deliver the product. Also , the piece was as per the description in the website photo.

Customer service was amazing. I needed the outfits to be delivered as early as possible for a wedding. Suman responded immediately and sent me the shipping code in under 24 hrs!!

Never buy from this company. I asked for advice on sizing according to UK sizing. I followed their advice and brought a dress. I was too small and instead of trying to help they told me I was wrong and would not allow me to return the dress.

Really poor customer service. The woman kept insisting she was right during the text conversation.

Really disappointed and disgusted at the lack of understanding and ability to resolve a genuine issue.

Extremely Disappointed with Pratapsons

I recently received a dress from Pratapsons that looked used and started bleeding color just by light touch! This is completely unacceptable, especially from a brand that claims to offer premium quality.

When I reached out to customer support, they brushed it off saying the item was discounted and non-returnable — as if a discount justifies poor quality. No accountability, no real solution.

They offered to reimburse for dry cleaning and give a 5% discount on the next order, which honestly doesn’t even begin to cover the damage or disappointment. What a joke!
This is not how you treat customers.

Would never recommend them — extremely poor product quality and even worse after-sales service. Please think twice before shopping here.

Great customer service. Reached out regarding an issue and got a quick reply with a solution. Customer Service specialist named Kamal was super nice and accommodating. I have ordered outfits from Pratap Sons in past too, and it’s been a good experience.

I have ordered 4 suits
Have a question
Called them and messaged them
Not heard from them??
still waiting for there call???
As wish to proceed with my order?? Not sure now
I will update once I hear from them
Sincere thanks

Products are all very good quality for the right price. Efficient and timely delivery as well. Sizing is a bit inconsistent but the customer support team were very helpful and helped me get a store credit for the outfits which didn’t fit me. They were very responsive. Special thanks to Harshul, Arjun and Kamal. Keep up the great work!

I’m so happy with the customer service!

I have had a great experience with the team at Pratap Sons. The online ordering is very quick and easy to use and the team at customer care is very efficient to help with any issues or questions. I have been dealing with Kamal and he has been very helpful and efficient in assisting me. Definitely be using them again.

I’ve had very good experience with their customer service. Arjun and Harshul have been very great and within minutes they responded to all my questions and concerns. They do the best to full fill your needs. Highly recommend their product.

The customer service staff at Pratap and sons are par excellence! I have dealt with Arjun and Susan and they are both exceptional. Very prompt and very helpful. Thank you!!

Snagged a saree and a dress from Pratap and Sons — total showstoppers! Got flooded with compliments. Quality + style = 10/10 💫

Today I have received my order, Oh my what a beautiful outfits I got, you guys are amazing!! Thank you Thank you 🥰

I mean it's been 41 years I have been looking for some designers who can fulfill my needs by sitting so far away from our country, finally, I found one, your material, design & color combinations are spectacular & on top of your buy two get one free deal is working amazingly!! Thank you for your customer service also, so prompting!! 👍 🙏🙏🙏🥰

Pratap & Sons offers a stunning range of beautifully designed outfits, with a wide selection of both traditional Indian wear and Indo-Western styles. I really appreciated the flexibility they provided—I was able to make changes to my order even after placing it online. Their offline customer service is also excellent and very supportive.

The quality of the dress material is outstanding, with vibrant colors and fine craftsmanship. I absolutely love their product quality and the level of customer care they provide.