Fantastic service, I was paid the price given for my iphone 13 - no haggling on price - straight into my account a day after they received the phone, will definitely use again.
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Lees wat reviewers zeggen
Good customer service. I hadn't heard anything from Preloved after 10 days so I sent an email. They responded to me very quickly after checking the Royal Mail tracking and finding that the parcel had... Toon meer
I thoroughly enjoyed my experience at this restaurant. The atmosphere was inviting and cozy, creating a perfect setting for our meal. The staff were exceptionally attentive and made sure we were well... Toon meer
Found using preloaded tec to sell my old mobile phone really easy and straightforward, they offered a good fair price. Communication was excellent, letting me know they had received my phone and then... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Preloved Tech
Geschreven door het bedrijf
Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
Contactgegevens
Unit 1d, Ni Park, Newport, TF10 9LH, Shropshire, Verenigd Koninkrijk
- 01952 790698
- sales@prelovedtech.co.uk
- prelovedtech.co.uk
4,7
Uitstekend
486 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was great and quick.
20 februari 2025
Super quick service great price for my…
Super quick service great price for my phone very happy well recommended
20 februari 2025
Excellent service
20 februari 2025
Highly recommended
Having used this service before, I had no hesitation in using them again. The whole process could not be easier, the driver who collected was super helpful and I am confident that the services is fully GDPR compliant and the items recycled.
Highly recommended.
19 februari 2025
Review zonder uitnodiging
Very happy with service I received
Pleasure to do business with. Price agreed and quick payment.
4 februari 2025
Very Disappointing Experience
Order ref: CR23812
On the 16/01/25. I agreed to sell my iPhone SE 2020 to Pre Loved Tech for £45
On the 31/01/25I received an email from Preloved Tech confirming my phone had arrived and was being scheduled to be checked. .
On the 04/02/25 I received another email from Preloved Tech to say: "Our checks found the device has moderate signs of use including some wear to the screen as shown in the attached photo" PreLoved Tech downgraded my phone to 'poor' with a new valuation of £30 offered. I declined.
The photo of alleged scratches was very suspicious looking more like deliberate, swirling scribble a child would do rather than scratches from normal use. The scratches are not visible to the naked eye either mine, or the family and friends who have also looked at the phone since its return.
Being retired, my iPhone had only reasonable use being used for calls and SMS only. It was sent to Preloved Tech in its original box complete with a leather, Apple iphone SE case and unused earphones. Under no circumstance would I describe the condition of my phone as being 'poor'.
My experience with PreLoved Tech was a waste of time, definitely not 'quick and easy' and very disappointing.
Not recommended
NB:Preloved Tech did return my phone, as requested, promptly and at their cost.
4 februari 2025
Review zonder uitnodiging
Antwoord van Preloved Tech
Hello Derek,
Thank you for posting your honest review, we do encourage customers to be completely transparent with their feedback as this helps us improve as a business.
Id like to draw some clarity to this review for balance. To be frank, you have been very accurate with your review. We did indeed need to downgrade your device from 'Good' to 'Poor' after our assessment due to the condition of the screen. We do take high resolution images, under test lighting conditions, this is so we can accurately feedback the condition of customer devices should there be any need to adjust pricing.
Due to the scratches, we would have to change the screen in order for the device to be resold at top price, and as a business who sells high quality refurbished equipment this is what we would have done. The cost of the screen would have been £25 + VAT, however to be as fair as possible we downgraded your device by £15 due to the condition as we felt this was fair.
Our service is completely non-committal, and as you can see from our 95% 5-star feedback, the vast majority of customers enjoy a very positive experience. If a customer refuses the regraded price we offer to send their device back within 24 hours at our expense. Which we did on this occasion at our expense.
When a customer requests their devices to be returned, our business loses money. We cover the costs to get your device shipped to us, tested, and shipped back if asked too. Its in our best interest to be open, honest and fair throughout the whole process so we all sales are successful and we have a device to refurbish and resell.
If you take some time to read through our feedback, 95% of customers have an excellent experience, even when sales don't go through. hats because we are a totally transparent business, which is unique in this industry.
I hope this reply has given you some clarity and i can only apologise that on this occasion the sale if your device didn't go how you would have liked. I do hope you will give us another try sometime in the future and good luck selling your device through other avenues.
Matt
Super service and we got what you said…
Super service and we got what you said you would give
4 februari 2025
They did what they said they would do…
They did what they said they would do very efficiently and there was no hassle money paid prompt
1 februari 2025
Paid the price promised with no…
Paid the price promised with no haggling and a very easy process
23 januari 2025
The total easiness of it from ordering…
The total easiness of it from ordering a package to sending it off and receiving my money. I would totally recommend this service
27 januari 2025
A good price for my old phone
A good price for my old phone. An envelope for posting provided. Very good service.
15 januari 2025
Good service and great communication.
13 januari 2025
Absolutely pleasure to use this…
Absolutely pleasure to use this company. From beginning to end it was simple process and communication was excellent. Swift prompt service and money received quickly once item accessed.
Highly recommended
13 januari 2025
Very clear instructions
Very clear instructions, great comms during transaction and fast payment. Couldn't have done better.
8 januari 2025
A simple, quick way to sell my old phone
A simple and quick way to sell my old phone.
From quote to cash took about 2 weeks, including my dyas for packing and shipping, and got the price quoted. Simple system, couldn't find the Shipping label on their email but staff sorted that by return, everything just went smoothly.
11 januari 2025
Fast and easy response from this…
Fast and easy response from this company. Made doing business very easy.
13 december 2024
Clear instructions.
Clear instructions on how to prepair the phone for selling, made this a good selling experience.
10 december 2024
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