Premium Home Source Reviews 

Fantastic Overall Experience!
Premium Home Source has provided excellent customer service from the time I placed the order to after the delivery. My delivery date had to move around and they accommodated. Online experience has always been great with customer rep always available online to chat and answer any questions. They are prompt in responding emails. Great price on appliances and great customer service! What more can you ask for?

The product was easy to install by myself once I got the electrical work done professionally. It is also extremely easy to operate, and it works perfectly to cool and warm my patio.

I recently had an outstanding experience with PremiumHomeSource.com while ordering all my kitchen appliances, including my oven, stove, and fridge. From start to finish, the customer service was nothing short of exceptional!

The team was incredibly knowledgeable and helped guide me through the entire process, answering all my questions with patience and expertise. They really took the time to understand my needs and preferences, recommending the best options that suited my lifestyle and budget. It's clear that they are genuinely dedicated to ensuring that their customers are satisfied.

The selection of appliances was extensive, featuring top-notch brands and the latest models. I was impressed by the user-friendly website, which made browsing through the options enjoyable and hassle-free. I can also appreciate that they provided detailed specifications and reviews for each product, which greatly aided in my decision-making process.

Once I finalized my order, the delivery process was smooth and efficient. The appliances arrived on time, and the delivery team was professional and courteous, ensuring everything was set up perfectly in my kitchen.

Overall, my experience with PremiumHomeSource.com was fantastic. I highly recommend them to anyone in need of appliances. Their commitment to customer satisfaction truly sets them apart from the competition. I’m thrilled with my new kitchen appliances, and I couldn’t have asked for a better service! Thank you, PremiumHomeSource.com, for making this experience seamless and enjoyable!

Package came on time and was easy to install

Good price and Awesome customer service!

I ordered a line kit for my Mr. Cool heat pump. Almost immediately recieved an e-mail asking if I was sure I had ordered the right one as there are no returns. I assured them that I indeed required the lines I ordered.

I recieved the lines a few days later and now my heat pump is working.

Even recieved a call asking how it all went. I will definitely order from Premium Home Source again!

We ordered an item for our tiny house that is being built, and found out we no longer needed it. They have us a label to return and fully reimbursed us. Great business.

Premium Home Source is an amazing option for high end appliances. This would easily be a FIVE star rating if they offered in home delivery for all appliances and there were no delays in my delivery. That said, I'd recommend them EVERY time, I'd just recommend you order ahead of when you need your appliances.

Very easy to find the product I wanted and easy to order.Shipping was perfect and the merchandise arrived packed to prevent damage. Perfect.

Great customer service and quality equipment

I am going to definitely recommend you guys to others. First time buying from PHS but the customer service will definitely have me coming back!

We purchased a MrCool 18k BTU unit and installing was pretty simple. What was great was the experience with Premium Home Source. The shipping was fast, the driver actually called us and met us somewhere to deliver as the huge semi would not have been able to get to our home in rural Arkansas. The driver for Premium went above and beyond to reach out and arrange delivery with us. Excellent experience.

We had never installed mini splits before, but found it easy to order everything that we needed. The shipment came quicker than I expected. The instructions were excellent and we took our time with each step. We were able to install the 2 head system flawlessly and has worked perfectly since the installation. This DIY project saved us a lot of money and we definitely would do it again.

They promise anything, including 30 day returns. Once the order is placed no change, help, whatever is possible "and have a nice day". My first order went fine because the Mr. Cool DIY almost installs itself. Smartphone link doesn't work, but Apple is likely the problem.

My second order (larger 2 zone) I ordered the wrong air handler. Even before it shipped I tried to change, so they expedited shipment and then said no change allowed. I had offered to pay a restocking fee and freight. 15% then 35% then it became pay the freight back, 35% on the entire order. Then the return policy added a clause not allowing return for "Buyer Remorse". While the shipment was still in transit they wanted pictures. If when it arrives I accept it and open any package it is no longer in original packaging, and ineligible for return. The real reason for no return, no exchange is they aren't a real company. It is just a Shopify website. Everything is drop shipped. They have no site to receive a return and likely have never seen what they are taking orders for. It is cheaper for me to return the air-handler to my nearest landfill and buy a replacement from a reputable dealer. One that has actually seen a Mini-Split.

After a significant search, Premium Home Source had the best overall price and delivery for the 8-piece mini-split system I wanted to purchase. Their website is super easy to use and they were going to deliver immediately. But I realized I would be away when it arrived so I requested a delayed shipment. It was simple and I received it exactly when requested!

I discovered that I underestimated the output on one of the wall units, so I contacted PHS requesting an exchange. They sent me a return email immediately and I purchased the new unit within a few minutes. Since I purchased a whole system from them, they waived the re-stocking fee associated with return. It was greatly appreciated. I’m in business!!!!

Service from Premium Home Source was excellent. The shipment arrived early. Their hospitality and responsiveness when I needed to return a part of my order was top notch. I am very happy with the service and would recommend to others.

We have been a fan of the Big Ass Fans for a long time now. Premium Home Source offers them at the lowest price point we have found anywhere. We intend to continue purchasing these fans from PHS!

The PHS customer service team, especially Beverly, was exceptional! One of the fridge doors was damaged, I contacted the customer services team on 27 Aug and on 1 Sept a replacement door was delivered! Beverly was communicative and let me know the status of my claim each step of the way. I HIGHLY recommend PHS for any appliance purchase.

We love our new Mr Cool AC we bought from Premium home source. Also, I purchased some items that I didn’t end up needing after we installed the AC and they were nice enough to let me return them since they were unused.

Customer service was attentive & responsive, felt like I was dealing with a company that actually cared...a rarity these days. The delivery was postponed due to an item being out of stock, but only by a week or so. For such an important purchase (a mini split, providing much needed cooling & the promise of heat in winter), a minor inconvenience. Now that it's installed & running, we are very happy with our choice.