Premium Home Source Reviews 

The customer service rep. Cathy was so helpful. We were able to get the exact package we needed and a 5% discount. We look forward to getting our appliances.

We purchased an entire kitchen of Forno appliances (range, MW, DW, Fridge, hood) from Premium Home Source. The experience was a pleasant surprise as this was our 1st with ordering such large items from a web source. The delivery experience was excellent.
With several months of use, we are happy to report that we are delighted with the quality, design, performance of the Forno appliances. Each in its own right deserves a writeup, but the stand out has been the 30" Capriasca french door range.
This unit is a sleeper in the high end range category. The five, 1000BTU-20,000BTU matching brass burners are a delight to use and they DO actually allow a true simmer! The control is smooth and easy to set to exactly the heat desired. FYI, these burners are of the 3 jet, true dual ring burner design. Given that each burner can be throttle from simmer to blast furnace, having all five be identical eliminates that hassle of moving between burners. FYI, having a proper vent hood and make up air setup with this range is NOT optional. The five burners can output 100,000BTU so forget over the range microwaves as they would NOT survive, plus the oven is another 30,000BTU. Yes, the grates are VERY heavy, requiring two handed removal/replacement which we don't see as a negative as this is a professional class range! The include griddle has gotten far more use than anticipated. Having the two burners underneath really gives a lot of control and the thermal mass of the griddle makes for even searing and browning.
We love the french doors on the oven and at least our experience has NOT exposed even a hint of control knob heating issues from the oven, even with extensive use of the oven during the holidays. The oven is spot on accurate. I tested it from 150 degrees to 450 degrees and found it to regulate within 15 degrees and it NEVER overshoots the set temp! The infrared broiler is amazing due to its large size and even output. The 3 roller baking racks are so NICE. We bake with the convection fan quite a bit and it works extremely well. Bottomline, the Capriasca is a high quality, well designed, well made range offering specifications and performance on par with ranges costing twice to three times (IMHO).
Lastly, we ordered all the appliances in the black/antique brass and love the look. Our cabinets are an extremely dark chocolate, bordering on black, and the appliances blend in perfectly.
We have owned other high end appliances in several kitchens so choosing Forno was a bit a gamble, but I liked what I saw plus the pricing was well below other high end brands. No regrets on our decision.

PHS went above and beyond what I expected. I ordered a full suite of Forno kitchen appliances in white. After a day or so I regretted my decision and wished I had gotten black but figured (given how awful most company's customer service reps are) that I was stuck with them. I decided to send a quick email anyway to see if I could swap white for black and to my surprise not only did they return my email but they actually accommodated my wish!

Then came delivery, and I specifically withheld my review of PHS until the delivery was final and all appliances were here and inspected. The delivery team was very, very polite and they (without attitude) opened every single box for me to inspect before they left.

I would 100% do business with them again! Thank you, PHS!

Great Service and wonderful, knowledgeable people!

I appreciated the kind customer service, but I was frustrated that it took 5 emails and 6 weeks to complete the return and receive a refund.

I love my set. I bought fridge, washer, stove and microwave. Its very beautiful and excellent quality

Premium Home Source is AMAZING! I have never ordered from them until now, but found their name online when I was looking for specific appliances. I am SO impressed with them! From the beginning, everyone at PHS has been so friendly, professional and accommodating. They have been so patient with me during my renovation and have helped tremendously with my always-changing, construction schedule. I want to especially mention ALEX! He has been helping me from the beginning and has been like a 'private concierge' for me. I have his direct phone number and have contacted him multiple times and he is prompt to respond, SO kind and has gone above and beyond to help me with my appliances and delivery schedule, etc. It is so nice to have a direct contact to always be able to count on when ordering online. I have never experienced that with any other company. I am SO impressed with Premium Home Source and Alex. If anyone is looking for appliances or anything related to kitchen and home needs, Premium Home Source is the BEST company ever! I've always ordered any of my home needs from the big box stores in the past. But, anytime I need appliances in the future, I will always buy from PHS. I am grateful for everything they have done and continue to do for me. Thank you, Premium Home Source and Alex! :-)

For the past few months we have been dealing with PHS and to say we are displeased is an understatement. We have already returned 1 48" Fridge/Freezer due to not providing proper and the 2nd one different brand we recieved doesn't work and they refuse to resolve the issue by returning. There might be 2 agents that work there that actually help customers. I do not recommend.

The best in all aspects

PHS has always been my go to! Great prices on Forno appliances, great people, great service!

Am satisfied with the service providers

Great customer service. Had issue with Forno oven and Forno was dragging their feet and not responding while still under warranty. I had to personally cover the cost of the repair, around $500, and Premium Home Source reimbursed me as Forno was not responding.

Great to work with, fast response time, and quick solutions. Recommend Forno based on product quality for the most part, but not for their customer service. Thankfully PHS picked up their slack in that area. Will use PHS again for future appliance needs.

Easy to order website. Communications as to shipping time, arrival, etc. kept me informed when appliances would arrive.

I am extremely impressed with the level of customer service! They are truly amazing—knowledgeable, friendly, and always willing to help. What stood out the most was how quickly they follow up. Any time I had a question or needed clarification, they responded in a fast and efficient manner. It made the whole experience smooth and stress-free. Highly recommend!

We have purchased a full set of Forno appliances from them.

We are very pleased with the appliances , they look amazing and coming at a very nice price.

PHS customer service reached out multiple times and followed up every step from ordering to delivery .

Astrid went above and beyond to ensure we were fully satisfied with our purchases and their services .

i enjoyed the prompt response with question and guidance. their return policy was user friendly and i had person interaction. I had to return an appliance the contractor did not use, aftercall.

They have been very helpful since day one picking out our appliances!! They made it very easy!
We had a little issue with delivery( not because of them) but they rectified it for us in a very timely manner. They are so professional!!
I would highly recommend them with any home project!

From the first contact with Sarah, it has been a fabulous experience. I suffered a horrific accident and really needed to return my purchase as I would not have been able to use it. She was kind and understanding and worked with me with compassion. I totally cannot say enough good things about her.

Great communication, great delivery

Ording process was simple, and sales staff was very accommodating and helpful. Our MRCOOL DYI 4 Zone 36,000 BTU system with four 9,000 BTU ceiling cassettes arrived with no damage at all. There were no missing components. The ceiling cassettes came with 30' electrical cables and long drain tubes. Neither of these would be used since the line sets ordered with the system, which were longer, come with matching electrical cables and the drains use 3/4" PVC pipe. So, these parts are just waste. The installation went as smooth as can be expected for this type of system. Did not need to contact customer support for any reason. System works perfectly. Smart features work perfectly as well with Google Home. My one complaint would be I was told I would receive the unit in one-month because it was on back order. That turned out to be over five months. I don't blame Premium Home Source since they probably got the information from MRCOOL. But it all worked out so I'm happy.