Premium Home Source Reviews 

Alex went above and beyond…. There was some challenges with product availability but the communication was more than I expected in today’s climate. Just as I was about to modify my original order I received a phone call saying they located the missing hood vent and a refrigerator to ship our complete appliance package. The pricing was good but the service was great.

I have had a great experience with the customer support staff for our order. I ordered a large appliance package when it went on sale but the house it was going in was being completely remodeled and wasn't ready for appliances. They made arrangements for it to be held for us for several months until the house was ready for it. There was some confusion when we were finally ready to set up a delivery date and they were incredibly helpful and prompt in helping us fix the problem. I am grateful for such accommodating people who are willing to do whatever is needed to make things easier. It's a rare find these days.

10/10! Some delays caused by international and tariff concerns outside of the power of Premium Home Source and yet they went above and beyond to overcome the shipment problems for me and everything will be delivered in time now. Special thanks to Kathy who was very courteous and helpful.

Alex, whom I dealt with in customer service, quickly realized the fridge I ordered would not be available for delivery in time and promptly offered me different comparable options for no increase in prices

Goodness, where do I start? I ordered my beautiful appliances (and may I say...way too many beautiful selections...but I finally "settled"!)...the lady was so kind and responsive when I asked if I could delay delivery for a month (as I was building in northern Michigan and the weather was not cooperating). She delayed the order to be PERFECTLY timed...thank you Anna! You have been my life line through this....

I purchased a bundle from Permium Home Source that included Zline Autograph range top, microwave, and oven — all 2024 models. I even bought the extended warranty for extra peace of mind. Unfortunately, the experience has been anything but reassuring.

The microwave stopped working in less than a week. While they did agree to replace it, it took them three months to send me not one, but three incorrect units — all in the wrong color and model. Despite my repeated efforts to resolve the issue, they kept sending me an older 2021 model that was the wrong color.

What’s worse is that their own website continued to advertise the correct 2024 model in the right color — the very one I originally bought. Yet after months of frustrating back-and-forth communication, they claimed they didn’t have it in stock anymore. If that’s true, why is it still being advertised as available?

Their customer service was completely unhelpful and gave me the runaround for months. They either couldn’t or wouldn’t take responsibility for fixing the issue properly. In the end, I still don’t have what I paid for, and I regret ever choosing ZLINE and Premium Home Source.

Bottom line: I would not recommend buying from PHS. Save yourself the hassle and buy from a more reputable dealer who actually delivers on their promises.

Here is an update 2.5 Months later:

After posting my original review here, I was finally contacted by Premium Home Source. Interestingly, they had the microwave in stock the entire time, but only took action after my negative reviews went up. I did receive the correct item in the right color, and they also sent a complimentary set of pots and pans.

While I appreciate that the issue was eventually resolved, it's disappointing that they ONLY took care of the issue because of multiple negative reviews. Prior to that, I was told the item wasn’t available.

Another important concern: my original, honest review was removed from their site — which raises questions about transparency and the reviews you read on their site.

This experience shows just how powerful reviews can be. While I received my item in the end, I’m not sure I would shop with them again.

The customer service was beyond expectations when a Zline product was damaged in shipment. PHS had people who spoke American English, and were helpful to send a replacement pronto! I would recommend you use this vendor for your appliance needs!

Premium Home Source has a great range of products. They have great service and my shipments have been very timely! If you are looking for high quality products for your home look at PHS first!

Premium Home Source hires premium people! Everyone that I had contact with via email or phone was courteous, knowledgeable and efficient. Kathy and Astrid provided amazing customer service. I got the appliances I wanted for an unbeatable price, and was able to receive a prompt refund for a range hood insert that ultimately was provided by my cabinet maker. I would highly recommend this company for the best prices on the best appliances!!

Excellent Customer Service! I love the customer service so far. I was granted delayed shipping due to my construction timeline! I’ve received calls to make sure my shipping date was good or if I needed to push it. I really appreciated that!

They have extremely poor customer service and communication. After the order, the only thing you receive is the robot order confirmation. Then it is radio silence for weeks. I finally asked them to cancel the order, but instead of doing that they hurried to get it out the door and ship it even though I told them not to several times. I told them that the shipment would be refused. They ignored that sent everything and when it was refused, they decided that they should charge me 35% "restocking fee" that was never disclosed previously. They are liars and thieves, so beware if you decide to do business with them. It's all very dishonest.

The young lady was very attentive to my needs, and worked diligently to resolve my situation. Thank you for your concern and attention in providing the assistance that I needed.

Premier home has the BEST customer service! I had an issue with the delivery team, where they delivered a damaged part of my fridge. reached out to home source and their customer service team immediately responded and contacted the manufacturer to help replace the damaged part. They were so sweet and helpful through it all! It’s the kind of treatment you don’t find anywhere anymore. Thank you guys so much!

I am writing to let you know that WENDY is amazing!!! She took all the time and all the care in the world to help me make a 30 year dream come true. We had interruptions, disconnections and my confusion and she handled all of it with patience and grace. She is amazing!!

Thank you,

Claudia Roberts

Very helpful putting all the appliances together to look good.

Beverly was great. She helped me get a replacement handle that I never received. She was very nice and responded quickly.

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I recently bought a condo that required a kitchen renovation. After extensive research, I decided to replace all the appliances with ZLINE products. Premium Home Source offered the most competitive pricing, and their seamless ordering process and fast shipping made the experience even better.

After the renovation was complete, my general contractor conducted a walkthrough and discovered some scratches on the refrigerator door handles. Even though this was noticed several days after delivery, Premium Home Source promptly replaced them without any hassle. Their outstanding customer service and commitment to customer satisfaction truly set them apart.

I would definitely use Premium Home Source for any future appliance needs and highly recommend them to others!

Great customer service and fast support!

Manager Alex expedited the scheduling and shipping process, that met the special delivery needs of my order. He and the contracted delivery company coordinated communications that logistically made the process a huge success. Excellent and professional service.

I had an absolutely seamless experience with PHS for my Forno appliance bundle I purchased. They are super responsive and communicate from start to finish. Everything arrived in perfect condition and was handled with the utmost professionalism. Super happy, will buy again!