Prestige Home Guard Reviews 35

Great service they came out and fixed my heat very quickly amazing people

The service and help given by the representative when I called was a lot faster than expected. It was an emergency and they got the technician to my house the next day and it was fixed in 30 minutes. I'm thrilled and thankful for everyone who helped through this ordeal. Thank you so much.

Prestige made the process fairly straightforward the part had to be ordered and was sent directly to my house. Once the part arrived within 24 hrs the technician was able to come and install the new part. Everything went very smoothly. The technician was excellent and completed the installation very quickly.

My hot water tank quit working on a Saturday. I called and filed a claim and was told I would hear something in 24 hours. Sunday, I hadn't heard anything and called again. Again, was told I would hear back in 24 hours. I told the AI assistant that I wanted to talk to a human being. I received a call from someone who said they were personally going to look into my claim. Monday, I called again and talked to someone who said they were having trouble finding a technician. They asked me for possible 3rd party people to come. I gave them two names. I received a call that someone would be at my home in a couple of hours. After the technicians determined I needed a new tank, I called Prestige and talked to Adam. He talked to the technicians and got the info on what needed to be done. Then he asked to speak to me. Adam told me to pay them $95. And he would submit a claim to get approval for a new tank. Which could take up to 24 hours. When the technicians were ready to leave, they presented me with a bill for $154.50. I explained my contract limited me to only paying $100 max. They said to take it up with the warranty company. When I called Adam to see what to do about the overage, he said that he told me to only pay $95. I said I explained that to the technicians and they said to take it up with the warranty company and since they were a third-party vendor I paid their bill. Adam refused to offer any solution as to the overage. At one point he said it was like I gave them a tip. I told him that it would be a shame to go to small claims court over $54.50. Adam said he wasn't suggesting I sue the vendor to get my money. I corrected him and told him I was talking about suing Prestige for not honoring their contract. Adam said that he told me to pay them only $95 on a recorded line. I told him I said the warranty company told me I would only have to pay $100 max for a service call. And the technician told me to take it up with the warranty company. And that there were three people who heard that conversation.

Later Adam and I reached a compromise. But I let him know this experience left a bad taste in my mouth.

The best home warranty I ever had, Prestige Home Guard has been amazing to me , my repair was done very quickly.

Adam listened to what my needs were.

Adam was very knowledgeable and helpful and excited about the company and the product. Very honest and forthright

I had a great experience with Prestige Home Guard, the claim process was absolutely amazing. replacement didn't take long. I'd highly recommend them

Amazing people

Got a call from the man Alex today, I gotta say he was extremely helpful, and helped me out during our phone call. Was also respectful considering I’m pretty old myself haha!

Extremely helpful. Listened to all my complaints about Liberty Home Guard. Very friendly and not pushy!!

Great experience, customer service rep was very helpful and knowledgeable. highly recommend them.

Very king, patient, and helpful people.

Good customer service knowledgeable to deal with good pricing

Louie is great!! He was very friendly and helpful!
I wouldn’t buy my home warranty anywhere else!!

Louie was great and worked to get the best price for what our home needed

So far so good filed a few claims, all approved, technicians were friendly and customer service was very responsive. Highly recommend!!

Louie was excellent in customer care

Adam was well versed in every facet of the policy and payment. He handled everything expertly.

Louie was very courteous and professional with explaining the policy to me, he also broke down the coverage to make sure I knew what I was getting.