PrettyLittleThing Reviews 704

ABSOLUTELY RUBBISH!!!!

DON'T WASTE YOUR TIME ORDERING HERE, BELIEVE ME. EVERYONE
WHO GAVE 1 STAR REVIEWS ARE ALL JUSTIFIED.

THEIR NAME SHOULD BE UGLY LITTLE THING INSTEAD OF PRETTY LITTLE THING.

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Would never order again! Received the wrong item and sent it back but never received a refund for the original item I had ordered. Contacted all of their chats, instagram and Facebook but never able to resolve my issue. If you ever intend on sending items back do not order from PLT.

Customer service is diabolical. I placed an order and paid £5.99 for next day delivery. I noticed straight away that the wrong address had auto populated and contacted customer service via iMessage straight away. The only responses I got were from AI just saying they had already placed my order and there was nothing they could do - I had paid with klarna and it was saying pending so I know they hadn’t began processing it. You can speak to a person, their only communication platforms are via iMessage or social media. I have not bought from them before and I will not in the future. What a joke - would never have this problem with others

I received a vest from PrettyLittleThing that arrived with a rip. I was told I could return it free of charge in exchange for a non-faulty item. However, no return label was provided, so I had to pay to send it back myself. I then had to purchase the vest again, incurring yet another postage fee. Despite this, I have now been sent the exact same vest I returned, with the rip still in the same place. On top of that, I paid for next-day delivery, which arrived a day late. This situation has been completely unacceptable from start to finish.

Shocking, shocking company. I have been battling for a month now for 2 refunds totalling nearly £80.
They have been giving me the runaround. First saying my refund went in my bank nearly 4 weeks ago for one return - it didn't- then saying there was a problem with my refund and that I'd opted for 'store credit' - I hadn't - and they have now put refund number one in my PLT account! Over £50 I do not want to spend with them. Refund number 2, that was actually returned first they simply keep saying is processing! I have been conversing with them numerous times over the last 4 weeks and getting nowhere. I've now gone to 'resolver' and shall be taking PLT to the small claims court if they don't get MY money back in my bank. I have spent hundreds of pounds with them over the years and this is shocking customer service. You can't speak to, or email anyone. Just Instagram messages they rarely reply to, and then they lie. I am not alone. I am on a PLT complaints group on Facebook and there are many many others having the same issue, not getting their refunds. Absolutely unacceptable.

Ordered four of the same dress due to realising I had used the wrong address and that I wouldn’t get it delivered in time. Three dresses I paid for next day delivery and in the event only one was delivered the next day. I ordered the dresses 25 & 28 November, one was delivered today and the other two have not turned up. It’s criminal to use the term ‘customer service’ in any sentence associated with this company.

I placed an order through BooHoo.com and several of the items are distributed through PLT. I returned some of the items to BooHoo with no issue, yet some items are meant to be sent directly to Pretty Little Thing. The returns portal does not recognise the order number, Postcode or email address that I received in my confirmation email from PLT, and attempting to speak to customer services has been incredibly difficult. BooHoo won't help me and the only answer I have received in the whole week was a response to "contact Debenhams"!!!!! Absolutely shocking behaviour so I am contacting my credit card to cancel the payment.

They have no customer support emails which is so unprofessional, you can only iMessage, Facebook or instagram and they never answer. Lousy customer service

Worst customer service ever. There is a missing item from my order and I have sent countless messages with no response. Someone ended up calling me, and asked me to install an app to supposedly get a refund which sounds like a scam as he then asked me to click on a « send money » icon. I strongly recommend never ordering from PLT again, as its CS is non existent.

AVOID AT ALL COSTS!!!! THEY TAKE YOUR MONEY AND SEND NO GOODS. ALL YOU CAN DO IS TALK TO A CHAT BOT THAT GIVES THE SAME REPLIES NO MATTER WHAT YOU SAY. SCAMMING PEOPLE OUT OF MONEY!!!! DONT LET THEM TAKE YOUR CASH. IF I COULD CHOOSE ONE OUT OF FIVE I WOULD

I am fuming with PrettyLittleThing. I returned my item WEEKS ago and still haven’t received my refund. They refuse to contact me, ignore my messages, and basically pretend the issue doesn’t exist. The customer service is non-existent.

What makes it even worse is that they kept telling me they would check the CCTV to confirm the return, and then never did it. Now they’re hiding behind the excuse that it’s been “over a month” so they “can’t do anything” — even though THEY were the ones dragging it out and ignoring me in the first place!

PrettyLittleThing have lied, they’ve wasted my time, and they’ve effectively stolen my money. I’ve never experienced such unprofessional, dishonest behaviour from a company. Absolutely shocking. I will never order from them again and I’d warn anyone else to think twice before trusting them with your money.

I placed and order and have been chasing this since order 126-3161195-4915708, they keep telling g me it was delivered on 13th November but cannot provide proof of delivery, I have contacted them numerous times for a refund but they keep fobbing me off, very disappointing

Ordered coats from Debenhams that were delivered by and have to be returned to PLT. The order reference does not work on returns portal and cannot get a response from customer services despite trying on several different platforms. Notifying you I wish to cancel my contract under Consumer Rights Act and return the goods. I see I am not the only one.

I haven't received my order despite Evri marking it as delivered, strange considering it was to be delivered tona locker yet they haven't sent collection details for the locker. Ie Qr code, pin number! This was to be delivered 'next day' delivery, ordered on 23rd November and still not got it. Was told to wait til 4th December and contact them again. Contacted again yesterday and had no response, no response from Evri either. Customer service is non existent, but they can post plenty on socials advertising competitions! Yes give away everyones money that yous have for orders they have not received!

“The Consumer Rights Act 2015 says that services must be provided with reasonable care and skill."

The above has not be adhered to so basically breaking the law!

Does their customer service exist?! I have a return that hasn’t been processed properly and have been charged for items I’ve sent back and no longer own. I’ve tried to contact all week with no response. It’s appalling. Will never been shopping here again

tried contacting support multiple times over a month ago and still haven’t had a response. I’m missing an item- it never arrived- and two of the gym sets I ordered were completely see through which I only found out after wearing them in public! Utterly humiliating and unacceptable! Tried contacting using Whatsapp multiple times, SMS multiple times, Facebook Messenger and email and I’ve still heard nothing back! Abysmal.

I paid for next day delivery as I needed the outfit for the next day. I ordered this wednesday & never came. When tracking it using the facebook site today, it said that my parcel hadn’t been shipped yet & was not out for delivery. major piss take as what is the point of paying for next day delivery ????? sort it out !

If I could choose 0 stars I would.

I have been waiting for over two weeks for information about three refunds.
I’ve emailed and messaged on every single platform they offer and all I am sent to is an AI bot who repeats the same useless information which is also incorrect to me asking me to wait until a certain date to contact them.

I waited until said date and contacted them, again on multiple times and yet again I’m passed onto a AI bot a not a human customer service advisor.

I can’t seem to get through to anyone, there is no number, there’s not an online chat you can go onto to speak to a human. They are seemingly ignoring everyone looking at their social media comments

Im out of pocket for clothes I’ve returned within my time frame, yet PLT can’t stick to their own terms and conditions and refund you within their time frames.

I’m sure I’ll be chasing for another day in a row because nobody seems to want to help you or refund you.

It may have to be raised with the bank at this point.

Add two orders minutes apart. One is still missing, tracking is unavailable now. The second came. But with items wrongly sized or made. Plus with an item sent out in the completely wrong size to what I ordered. Have to pay to return when they’ve made the mistake. And they won’t reply to emails nor messages. I’ve only ever ordered once before here during Covid. Safe to say it’s best to stay clear lol

Every time I buy from here. It’s very difficult actually impossible to get issues resolved in every case where my item has not been delivered. Frauds !!!